Crisis Leadership Skills -Smart Thinking for Times of Crisis
4.3 (43 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
157 students enrolled

Crisis Leadership Skills -Smart Thinking for Times of Crisis

Crisis Management -Leadership Development, Team Leadership, and Organisation, From a Former Cliff-Edge Crisis Negotiator
4.3 (43 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
157 students enrolled
Created by Ross Hardy
Last updated 3/2020
English
English [Auto-generated]
Current price: $62.99 Original price: $89.99 Discount: 30% off
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This course includes
  • 2.5 hours on-demand video
  • 20 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • You will learn how to lead yourself well during an organisational crisis, to deescalate negative emotions and engage your smart thinking
  • Utilising crisis negotiation techniques, you will learn how to lead your team well during a crisis by deescalating their negative emotions and engaging their smart thinking when under pressure
  • You will learn how to crisis proof and crisis prepare your organisation to make it stronger, more effective, and resilient during a crisis
  • You will learn how to utilise these skills to develop the greatest contributor to leadership success, the five components of emotional intelligence
Requirements
  • Simply come open minded willing to learn
  • No prior knowledge of the subject is required
Description

It is essential that leaders are equipped for times of crisis. This course does exactly that. It equips you to lead yourself, your team, and your organisation in times of Crisis, and through that equipping to be more crisis proof for the future.

Smart Thinking For Times of Crisis—Influential Leadership has been called a MUST DO  for any serious leadership team interested in crisis management. I created it to equip you with the tools and understanding I learnt from a decade of self, team, and organisational leadership in one of the most challenging and demanding environments there is, leading a world-class crisis negotiation team operating at the edge of a 500ft cliff at one of the worlds most notorious suicide spots.

Good crisis management requires effective self, team, and organisational leadership:

Self-leadership In Times of Crisis

Do you know that negative emotions can disrupt your ability to think smartly?

Smart thinking is essential for leaders, and for the teams they lead. In the self-leadership section, I will teach you to re-engage your smart thinking when under pressure. Essential for good leadership.

Team Leadership in Times of Crisis

This course also equips you to re-engage smart thinking in your team.

Imagine this, every time your team are under pressure, it impairs their smart thinking. Whether you are leading a small team, or an entire organisation, this course is for you. If you are leading two or more people, these skills will improve your leadership influence. Utilising Crisis Negotiation Techniques I will equip you with tools to re-engage smart thinking in your team, demonstrate empathy to support them effectively in challenging times, and help them to operate at their best when you need them to.

Organisational Leadership to Crisis Proof and Crisis Prepare

Following on from learning to reengage smart thinking in yourself and your team, this course will then equip you to use those tools to create a stronger and more resilient team, project, or organisation.

I will share with you a Crisis proofing model that I have used to help organisations navigate crises successfully. Using the tools for self and team leadership, your whole team will be better equipped to utilise the crisis proofing and crisis preparing model to successfully navigate the path ahead.


My name is Ross Hardy and I have spent over 20 years in leadership roles. I founded and led an internationally known and respected cliff-edge crisis negotiation team, which has rescued 1000s of people to date.

This course contains many of the skills I learnt and applied to lead myself, a team, and an organisation in such a high-pressure environment, to become the most successful team of its type in the UK.

I now apply my passion as a leadership consultant and coach, to help leaders better influence their world.


What People Are Saying About Smart Thinking For Times of Crisis - Influential Leadership:

Excellent and very practical tips for crisis management. (⭐⭐⭐⭐⭐)

The execution of this course was great, easy to follow and extremely informative. Clearly comes from a great deal of experience, which is invaluable. The way the tutor comes across is easy on the ear and easily leads you through the content, guiding you where necessary to help absorb the information as much as possible. This course is great and I highly recommend. (⭐⭐⭐⭐⭐)

Up to date information about stress and anxiety that can be used for the individual as well as for any group dynamic. The tutor told good stories and gave examples that made sense to me. The lectures were long enough to understand the points being made but not overly detailed. I enjoyed it and recommend this course! (⭐⭐⭐⭐⭐)

The trustees and I found this course very valuable, informative and productive for our charity. It helped us to plan strategically and put plans and precautions in place for the future. We benefitted greatly and would highly recommend this course. (⭐⭐⭐⭐⭐)


This Udemy course has developed from the contents of a live workshop I have run, quoted as being:

“a MUST DO workshop for any serious leadership team,”

“a very insightful workshop with practical application for our business,”

“Fantastic training that gives really unique and practical insight into how to lead well in times of crisis and equips you to try and prevent them from happening in the first place!”

and

“solution focussed, very process orientated, and empowering for me as a business leader in these very uncertain times.”


In the course you will learn:

  • How negative emotions disrupt the executive part of our brain responsible for planning, problem-solving, self-control, developing long-term goals, and the control of damaging short-sighted behaviour.

  • How to manage your self-awareness, self-regulation, and internal motivation under pressure.

  • How to lead yourself, by de-escalating negative emotions and reengaging your smart thinking.

  • How to use Crisis Negotiation Techniques to deescalate negative emotions and reengage smart thinking in your team.

  • How to develop your social skills, empathy, connection, and influence through empathic listening.

  • How to identify the three components of hope in a conversation.

  • How to help someone think differently without telling them what to think, using problem-solving using collaborative analysis.

  • How to utilise these personal and team leadership skills to develop a stronger and more resilient organisation.

  • The greatest threat to crisis proofing and crisis preparing an organisation.

  • How to reduce the potential for crises in your organisation by stress testing.

  • How to use crisis response plans to be more prepared if a crisis does happen.

  • To apply all these skills to develop the five abilities of emotional intelligence, self-awareness, self-regulation, motivation, empathy and social skills.

I present the course directly to camera, along with helpful slides and takeaways. Activation exercises are used to help you learn each of the taught skills, and I finish each of the three main sections with coaching questions to help you apply the skills to yourself, team, and organisation.


Who this course is for:
  • Leaders of organisations, businesses, charities.
  • Aspiring leaders
  • Anyone who manages two or more people
  • Entrepreneurs who are in the early stages or thinking of developing a start-up
  • Professionals who want to develop their emotional intelligence
Course content
Expand all 26 lectures 02:30:20
+ Introduction
2 lectures 07:42

A welcome to Smart thinking for Times of Crisis, and a quick overview of the course itself.

Preview 05:02

As we will see in Section 2, negative emotions have a damaging effect on our smart thinking, and therefore our ability to lead well. These questions will help you engage as a leader with the reality of the negative effect of crises on your own thinking, your teams and your organisation or project, important to what follows in the rest of the course.

Section 1 Coaching Questions for Development and Self Assessment
02:40
+ Self leadership for smart thinking in a crisis
6 lectures 39:03

Negative Emotions can have a significant and damaging effect on our leadership abilities. In this lecture, we will look at what happens when anxiety hits, and what effect that has on our ability to plan, solve problems, act with self-control, be strategically minded, and in control of damaging short-sighted behaviour.

Preview 05:04

In this lecture, I will introduce you to the model we will use for this section on self-leadership. Then we will step onto the first step of the model, facing the crisis head on, where we will look at why we must be intentional when reengaging smart thinking.

Facing The Crisis Head On
07:46

In this lecture, we will look at the first steps to deescalating your negative emotions and reengaging your smart thinking by the use of emotion and thought labelling.

Self Awareness: Deescalating Negative Emotions by Labelling
05:26

In this lecture, we will continue the great work begun by emotion and thought labelling. We will continue the process of deescalation of negative emotions and the reengagement of smart thinking, by self-regulation and motivation, using cognitive reappraisal.

Self-Regulation and Motivation: Reframing Your Thoughts
09:40
This activation exercise will help you practice the self-leadership tools we have studied in this section. The exercise includes all the main aspects of the model, facing the crisis head on, emotion and thought labelling, and cognitive reappraisal.
Self Leadership Activation Exercise
1 question

To process and apply the learning from the activation exercise, here are some coaching questions I would like you to think about.

Section 2 Coaching Questions for Development and Self Assessment
02:44

I have added this extra lecture in response to the Covid-19 Coronavirus Pandemic, which is having a significant impact across the world. In this lecture, I talk about using the tools in this course to lead during this time of crisis and give you some extra tips for self-leadership.

Preview 08:23
+ Leading a team to smart thinking when in a crisis
7 lectures 37:30

In this lecture, I will introduce you to the subject of section 3, Leading a Team to Smart Thinking When Under Pressure.

Preview 03:34

In this lecture, we will look at the first stage of the crisis negotiation model, Connecting.

Connecting
03:42

In this lecture, we will look at the value, the effect, and how to apply the tools of empathic listening.

Empathic Listening
13:27

In this lecture, we will look at the third stage of the Crisis Negotiation Model, the response stage, beginning with Problem Solving Using Collaborative Analysis.

Problem Solving Using Collaborative Analysis
05:43

In this lecture, we will continue to explore the techniques of the Response stage of the Crisis Negotiation Model, by looking at A Psychological Definition of Hope, and Contracting for New Behaviour.

Discovering Hope and Contracting For New Behaviour
05:03

In the final of our three lectures looking at the Response stage of the Crisis Negotiation Model, we will look at Positive Hooks.

Using Positive Hooks
03:36
In this activation exercise, you will get to practice the skills I have taught you from the Crisis Negotiation Model. You will require a willing volunteer who will be happy to talk to you so you can practice the techniques. The exercise itself will take approximately 20 minutes.
Leading a Team to Smart Thinking When Under Pressure Activation
2 questions

To process and apply the learning from this section on Leading a Team to Smart Thinking, and the Activation Exercise, here are some coaching questions I would like you to think about.

Section 3 Coaching Questions for Development and Self Assessment
02:25
+ Crisis proofing and crisis preparing your organisation
9 lectures 42:08

In this lecture, I will introduce you to the subject of section 4, Crisis Proofing and Crisis Preparing Your Organisation.

Preview 03:34

In this lecture, we will look at the greatest risk to crisis proofing and crisis preparedness and how we position ourselves to overcome it.

The Greatest Risk to Crisis Proofing and Crisis Preparing Your Organisation
07:36

In this lecture, we will look at the 8 major crisis categories that affect organisations, projects, and teams.

The 8 Major Crisis Categories
04:01

In this lecture, we will look at some recent crisis statistics and will discover that most crises are actually preventable.

How Crisis Statistics Show Us Most Crises Can Be prevented
04:51

In this lecture, I will introduce you to the Crisis Proofing model we will use for the rest of this section.

A Model For Stress Testing Your Organisation For Crisis Proofing
04:51

In this lecture, I will introduce you to the first two stages of the model, Confronting Crisis Possibilities and identifying Weaknesses. We will learn how to discover potential crisis scenarios and use them to stress test your organisation, team, or project.

Confronting Crisis Possibilities and Identifying Weaknesses
06:33

In this lecture, we will continue the crisis proofing journey by learning how to identify and build in strength and resilience.

Building in Strength and Resilience
05:29

In this lecture, we will look at the final stage of the Crisis Proofing Model, where our focus moves on to crisis response, by creating Crisis Response Plans.

Creating Crisis Response Plans
03:47
In this exercise, we will practice discovering a potential crisis scenario, and applying it to our organisation using the stress test
Stress testing Activation Exercise
1 question
In this exercise, we will practice building in resilience to crisis prepare by the use of Crisis Response Plans.
Crisis Response Plan Activation Exercise
1 question

To continue the application of what you have learned and practised in this section, here are some coaching questions for you to think about.

Section 4 Coaching Questions for Development and Self Assessment
01:26
+ Developing Emotional Intelligence, Take Aways, and Conclusion
2 lectures 10:22

In this lecture, we will look at how the tools you have learnt in this course can develop the most valuable leadership superpower you can have, Emotional Intelligence.

Preview 06:42

In this final lecture of the course, I will bring it all to a conclusion and leave you with some last takeaways for your continued journey into Smart Thinking for Times of Crisis.

Conclusion and Take Aways
03:40