Inference Solutions Certified Associate

Introduction to designing, developing, deploying and managing virtual agent solutions on Inference solutions.
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How to design and implement an interactive voice response application on Inference Studio
How to design and implement a conversational SMS (text) application on Inference Studio
How to design and implement a virtual agent and conversational voice interfaces
How to define and measure virtual agent performance
How to administer Inference Studio applications


  • Have access to Inference Studio, e.g. signed up for free trial
  • Have used Studio at least superficially. Otherwise see "Introduction to Studio"


Learn how to automate customer interactions with virtual agent technology from Inference Solutions.

This is an early draft of the course to obtain feedback, and covers concepts and introduction and the first practical exercise. A further 14 sections are planned, the majority of them worked practical exercises. Students will be notified when new sections become available.

This course is for you

  • If you are a Studio user but don't know where to start with Studio features in order to figure out which tool to use to solve a problem.

  • If you need to build applications to solve business problems with virtual agent technologies

Who this course is for:

  • Business analysts in contact centre or customer service roles
  • Telecoms administrators with experience in Genesys Voice Platform, InContact or other competing solutions looking for alternatives
  • IT administrators looking to automate voice or text interactions
  • Employees of customers and partners of Inference Solutions

Course content

5 sections25 lectures1h 16m total length
  • Introduction to the course
  • How to take this course
  • Your virtual agent's first words and your goals for this course.
    2 questions


VP Customer Success at Inference Solutions
Roger Venning
  • 4.4 Instructor Rating
  • 230 Reviews
  • 3,134 Students
  • 1 Course

Roger has two decades of experience in telecommunications across multiple local operators and global vendors. Career highights include time at Telstra Research Laboratories, BroadSoft and leading the IT Architecture function at the nbn, the Australian national broadband network, as it grew from zero to over three million users, five million premises constructed and AU$1B in revenue.

His expertise includes voice engineering; IT enterprise and application architecture; and advanced analytics. 

  • 4.4 Instructor Rating
  • 230 Reviews
  • 3,134 Students
  • 1 Course