Incident Management in IT
3.8 (23 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
684 students enrolled

Incident Management in IT

Incident and problem management
3.8 (23 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
684 students enrolled
Created by Javed Akbar
Last updated 6/2020
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 30 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Students will learn how to manage incidents in IT
Requirements
  • It would be good to have some background in IT help desk
Description

This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.

Who this course is for:
  • Anyone who wants to learn how to manage incident management in IT
Course content
Expand all 9 lectures 30:21
+ Introduction
6 lectures 23:09
Duties of each role
06:29
Key performance indicators or KPIs
02:32
Incident management vs problem management
01:49
+ Incident management Best practices
3 lectures 07:12
Best practices involving Channels, users management, category and priority
02:37
Best practices continues
02:24
Incident statuses
02:11