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Incident Management and Incident Response in Cyber Security
Incident Management | Learn Incident Response Life Cycle, ISO 27035, ITIL and NIST to be protected from cyber threats
Created byOak Academy, OAK Academy Team
Last updated 6/2026
English
What you'll learn
- Learn the fundamentals of Incident Management and Incident Response.
- Understand the differences and similarities between Incident Management and Incident Response with real-world scenarios.
- Implement effective incident management using frameworks and standards such as ITIL and ISO/IEC 27035.
- Gain knowledge about popular tools such as ServiceNow, JIRA, and Splunk
- Understand how to use them for tracking, analyzing, and managing incidents.
- Develop best practices for detecting, responding to, and recovering from cyber incidents efficiently.
- Acquire insights into specialized topics like cloud security, malware analysis, and disaster recovery planning.
- Build practical skills through real-life scenarios, crisis simulations, and post-incident analysis exercises.
- Explore the applications of artificial intelligence and machine learning in cybersecurity.
- Investigate certification opportunities and career paths for continuous professional development.
Explore related topics
Course content
10 sections • 52 lectures • 3h 42m total length
Requirements
- A basic understanding of cybersecurity concepts (recommended but not mandatory).
- Any device such as mobile phone, computer or tablet where you can watch the lesson.
- Willingness to engage in simulated scenarios and practical exercises.
- Basic knowledge of networking and system operations is advantageous.
- Internet Connection
- Watch the course videos completely, to the end and in order.
Description
Hi there,
Welcome to "Incident Management and Incident Response in Cyber Security" course!
Incident Management | Learn Incident Response Life Cycle, ISO 27035, ITIL and NIST to be protected from cyber threats
Are you prepared to respond to cybersecurity threats? Rapid and effective incident response is crucial for organizations to successfully manage crises. In our Incident Management and Response course, you’ll learn the right strategies to handle incidents and develop the skills necessary to take charge during crises.
This course offers comprehensive training, covering everything from identifying security incidents to managing response processes, conducting analysis, and developing improvement plans. You’ll also gain knowledge of industry-standard tools such as ServiceNow, Splunk, and JIRA, and dive into frameworks like NIST SP 800-61 and MITRE ATT&CK. Whether you’re a beginner or an experienced IT professional, this course is designed to benefit learners at all levels.
Throughout this course, you’ll enjoy an engaging learning experience with clear, practical content that avoids unnecessary complexity. OAK Academy’s experienced instructors will guide you through real-world examples, ensuring you develop the skills to excel in the field. You’re in the right place to gain competencies that will take your cybersecurity career to the next level!
At OAK Academy, our goal is to provide you with the knowledge and skills needed for success in the cybersecurity industry. Whether you are starting your career or advancing your expertise, this course is packed with valuable content that will benefit both beginners and seasoned professionals. By the end of the course, you’ll have a comprehensive understanding of how to respond to cybersecurity incidents effectively.
Invest in your future and make a real impact in the world of cybersecurity!
What You’ll Learn:
Foundations of Incident Management and Response: Key concepts for handling cybersecurity incidents effectively.
Incident Management Tools: Insights into ServiceNow, Splunk, and JIRA for tracking and managing incidents.
Incident Response Techniques: Strategies for detecting, containing, and eradicating incidents.
Frameworks and Standards: Application of NIST SP 800-61 and MITRE ATT&CK best practices.
Specialized Topics: Knowledge of cloud security, malware analysis, and business continuity.
Practical Scenarios: Real-world cases to sharpen your decision-making skills.
Continuous Improvement: Techniques for post-incident reviews and ongoing learning.
During the Course, You Will Learn the Following Topics:
Incident Management Lifecycle: Preparation, detection, containment, eradication, and recovery.
Incident Response Techniques: Identification, analysis, containment, eradication, and recovery.
Incident Management Frameworks: NIST SP 800-61, MITRE ATT&CK, ISO 27035, SANS PICERL.
Key Incident Management Tools: ServiceNow, JIRA, Splunk.
Cloud and Virtualization Security: Best practices for securing cloud infrastructure.
Malware Analysis and Forensics: Techniques for malware detection and forensic investigations.
Advanced Threats: Handling Advanced Persistent Threats (APTs) and insider threats.
Disaster Recovery and Business Continuity: Strategies for resilience and minimizing downtime.
Threat Intelligence and Hunting: Methods for proactive threat detection and response.
Security Automation and Orchestration: Enhancing efficiency with automated workflows.
DFIR (Digital Forensics & Incident Response): Gathering and analyzing digital evidence.
Incident Management Team and Response Team Roles: Understanding roles within incident management.
Incident Management Process Overview: A deep dive into the entire incident management process.
Cybersecurity Incident Management Strategies: Proven strategies for managing incidents successfully.
Incident Detection and Containment Techniques: Best practices for detecting and containing incidents.
Cloud-Based Incident Response: Responding to incidents in cloud environments.
Post-Incident Analysis and Reporting: Conducting post-incident reviews and producing reports.
Policy and Documentation: Creating policies, reporting incidents, and documenting best practices.
Risk Management: Identifying, assessing, and mitigating risks during incidents.
Communication Strategies: Effective stakeholder communication during incidents.
Continuous Improvement: Post-incident reviews, lessons learned, and ongoing improvements.
This course combines theoretical foundations with practical exercises, ensuring you gain hands-on experience and the knowledge needed to excel in the field of incident management and cybersecurity.
What is incident management?
Incident management refers to an organization's wider strategic handling of an incident. It requires the coordinated oversight of a leadership group, which usually includes representatives from teams such as the executive board, IT, legal, communications and HR.
The following are some responsibilities an incident management group typically handles:
proactively preparing incident management plans before an incident occurs;
overseeing technical response efforts during an active incident;
calling on third-party help as required;
deciding when and how to communicate incident details and the organization's response with staff, clients, regulators and the media; and
following up after the incident's resolution to evaluate how it should inform future incident management strategies.
What is incident response?
In its strictest definition, incident response is the technical part of the overarching incident management process. Imagine an organization is the victim of a ransomware attack. The incident response would include the following activities:
Initial identification of the incident, perhaps through a SIEM or security orchestration, automation and response tool;
An alert from a staff member or a third-party security operations center;
Containment of the ransomware, if the identification was sufficiently timely;
Attempts to eradicate the infection from the network; and
Data restoration from backups.
The typical incident response team is made up mostly of internal security and IT professionals, perhaps with support from third-party security providers.
Differences between incident management and incident response
Incident response is tactical and focused, while incident management is strategic and broad.
Because incident response is essentially a subset of incident management, one can't succeed without the other. The overarching incident management strategy heavily influences technical incident response processes. And, incident response directly affects how likely the business is to lose sensitive data to theft or encryption, making it a critical part of incident management.
Incident response has significant immediate effects, as it determines how quickly and effectively an organization can recover from an attack or other security incident.
Incident management tends to have greater long-term business effects, as it encompasses communication with key stakeholders. If an organization does not have an effective incident management strategy for dealing with an attack, then it is far more likely to gain negative attention from staff, clients, the media, regulators and the general public -- causing long-term reputational damage to the brand. For this reason, having an incident response plan that includes incident management details is key.
It is also imperative to rehearse incident management and incident response processes using realistic tabletop exercise scenarios. It's surprising how often organizations believe their response plans to be effective, until testing reveals simple mistakes -- such as storing the response plan on the same network hackers have encrypted, making it inaccessible.
What are the top 3 challenges with incident response?
The sheer volume of attacks.
Budget and knowledge constraints.
Lack of escalation and collaboration tools.
Why would you want to take this course?
Our answer is simple: The quality of teaching
OAK Academy, based in London, is an online education company that offers courses in IT, Software, Design, and Development in Turkish, English, and Portuguese. The academy provides over 4,000 hours of video lessons on the Udemy platform.
When you enroll, you will feel the OAK Academy`s seasoned developers' expertise
Video and Audio Production Quality
All our content is created/produced as high-quality video/audio to provide you the best learning experience.
You will be,
Seeing clearly
Hearing clearly
Moving through the course without distractions
You'll also get:
Lifetime Access to The Course
Fast & Friendly Support in the Q&A section
Udemy Certificate of Completion Ready for Download
Dive in now!
We offer full support, answering any questions.
See you in the "Incident Management and Incident Response in Cyber Security" course!
Incident Management | Learn Incident Response Life Cycle, ISO 27035, ITIL and NIST to be protected from cyber threats
Who this course is for:
- Anyone who wants to looking to enhance their incident management and response skills.
- Anyone who wants to aiming to develop robust incident detection and response strategies.
- Anyone who wants to dive deeper into incident management frameworks and tools.
- Anyone who wants to seeking a structured, hands-on approach to cybersecurity.
- Anyone who wants to responsible for business continuity and risk management.
- Anyone who wants to providing security and incident management solutions to organizations.
- Anyone interested in building a career in the rapidly evolving field of cybersecurity.