Identify & Define the Problem with Business Analysis
4.6 (2,480 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
11,643 students enrolled

Identify & Define the Problem with Business Analysis

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
4.6 (2,480 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
11,643 students enrolled
Last updated 6/2020
English, Indonesian [Auto], 3 more
  • Polish [Auto]
  • Romanian [Auto]
  • Thai [Auto]
Current price: $114.99 Original price: $164.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 7 articles
  • 19 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn to properly identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
  • Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
  • Create a Project Proposal that details the problem and the value to be gained from solving it
  • Learn how to turn your problem and value proposition into an approved project
  • Utilize the included student workbook to not only absorb and retain the information but also to use as future reference
  • No experience necessary. This course will teach you the first step in the Business Analysis Process.

Become the Business Analyst everyone wants to work with by learning how to solve an organization’s problem before they make a costly mistake.

Many organizations think that the most important thing to do when faced with a problem is to solve it as quickly as possible – but they couldn’t be more wrong.

Abraham Lincoln famously once said “give me six hours to chop down a tree and I will spend the first four sharpening the axe”, when talking about the importance of preparation – and that advice can apply to solving business problems too.

Companies will often want to jump straight into finding a solution without taking the time to prepare and fully understanding the problem – this results in sub-optimal solutions, or worse, a solution that doesn’t even solve the problem.

It is your responsibility as a Business Analyst to prevent this from happening…

And this course will teach you exactly how to do that.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Looking to get ECBA certified? - This course qualifies for 3.5 hours of Professional Development

The BA Guide’s 5 Step Process to Identify & Define a Business Problem

In this course, I’ll teach you my 5-step method on how to use business analysis techniques to identify an organization’s pain points and how to go about solving them. Then, you’ll learn how to convince these businesses that your plan adds organizational value and gain the approval necessary to begin work.

The 5 steps will show you how to:

  1. Identify the Problem

  2. Analyze the Root Cause

  3. Determine the Potential Value

  4. Create a Project Proposal

  5. Gain Project Approval

Within each step, you’ll learn the techniques, tools, and skills through the use of practical, real-world examples – meaning you won’t just understand the 5 steps, but you’ll also know how to apply them.

Just ask the students who’ve already taken this course:

★★★★★ "The manner in which Jeremy instructed this course is top-notch. He explains concepts in a way that is easy very to understand and also provides concrete examples and scenarios to back up those concepts which made the course very engaging. He is also extremely responsive in answering questions. This course authored by Jeremy is highly recommended and I look forward in taking more BA courses instructed by him. - Philip

★★★★★ "The course is awesome, didn't see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!" – Aykhan

★★★★★ “Jeremy courses are the biggest contributors to my understanding to business analysis. This is my 4th course I'm taking of his. Great lecturer” – Kyle

What else is included?

Of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

As one of my students said, “you give away everything… INCLUDING the kitchen sink!”

Here’s what you get as complimentary extras with my Identify and Define the Problem course:

  • A 20+ Page Student Workbook

  • Business Analysis Glossary

  • Interview elicitation template

  • Survey elicitation template

  • Observation elicitation template

  • Fishbone diagram template

  • Project proposal template

These templates won’t just be great practice either – they’ll serve as vital tools to help you identify and define the problem on the job too, long into your career.

In addition to all the tools you’ll need to start identifying and solving problems, you’ll also get a foot into the field by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!

Hear what others had to say:

★★★★★ “It's been an eye-opening to my personal development process especially for my analytical skill to apply in my current job task and be prepare for my future growth and opportunities.” - Cindy

★★★★★ “Love Jeremy, all his courses are explained step by step and it includes many download for future reference. A++++++++” - Yohanna

★★★★★ “This is such a great course. The …[BA Guide]… is extremely knowledgable and goes into a lot of detail about how and why things are done.” – Tonia

And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

Whether you are an aspiring or a seasoned Business Analyst, this course is a must.

By the end of this course, you’ll have learned the best practices for handling problems and be equipped with the tools necessary to help you save organizations money… not to mention make you look like the hero in their time of need!

So, what are you waiting for? Enroll today!

Who this course is for:
  • Aspiring or current Business Analysts
  • Aspiring or current Project Managers
  • Business professionals who are tasked with finding pain points and areas of opportunity within their organization
  • Anyone who has a change idea for an organization and wants to present it in a way to give the best chance to gain approval to move forward
Course content
Expand all 69 lectures 03:39:46
+ Welcome to the Course!
11 lectures 15:39

The student workbook is a guided notes sheet students will use throughout the course, this video explains how to use it.

Preview 02:55
Additional Notes for the Student Workbook

Identifying and defining the problem is a very important part of Business Analysis. In this video, we provide you with key tips to help you get started.

Preview 02:36

The BA guide has created handy a Business Analysis process. This lecture explains why we use it, and how it be beneficial to you.

Preview 01:58

Why is it so important to Identify and Define the Problem? Come and learn why we do it, and why it's so crucial to a business.

Preview 01:18

When should you leave a review?

Udemy Review System

Needs, Project, and Value, those are the three key terms that you will hear throughout this course. But what do they mean?

Preview 01:21

In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!

Course Resources - for your convenience

This is a brief introduction lecture to The BA Guide's Business Analyst Glossary of Terms. I walk you though the glossary and explain how to utilize it.

Business Analyst Glossary of Terms + Download

This lecture explains what the end goal is when you identify the problem.

Preview 01:13
IMPORTANT LINKS - Please review and bookmark
+ Problem Identification
4 lectures 08:05

Before Identifying the problem, the question "What problem are we solving?" needs to be asked.

Preview 01:34

This lecture is a short continuation of the previous lecture, elaborating further on the question "What problem are we solving?"

Focus on the Problem

When Identifying the problem you need to get to the roots; you need to find out if another issue is underlying the main problem.

Get to the Root

In this lecture, Jeremy helps set the stage for the rest of the course.

Setting the Stage for the Remainder of the Course
+ Problem Identification: Observation Technique
10 lectures 35:12

An awesome technique you can use for Problem Identification is observation. Come and learn about how observation will help you Identify the Problem.

Observation Technique: Key Concepts

In this lecture you get to put your observation skills to the test!

Observation Technique: Mini-Activity

There are different types, and ways to observe. Come and learn about active observation in this video!

Observation Technique: Active Observation

There are different types, and ways to observe. Come and learn about passive observation in this video!

Observation Technique: Passive Observation

There are different types, and ways to observe. Come and learn about participatory observation in this video!

Observation Technique: Participatory Observation

"What are you looking for when you are observing?" This great question is answered in this lecture.

Observation Technique: What Are You Looking For?

Now that you know what to look for and the different ways to observe,this video teaches you how to set up an observation.

Observation Technique: Planning an Observation
Planning for an Unnoticed Observation

Setting up the observation was only the first step. Come and learn how to execute one!

Observation Technique: Executing an Observation

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future OBSERVATION elicitation activities.

Observation Technique: Documentation Template
Observation Technique: Validate Your Understanding
6 questions
+ Problem Identification: Interview Technique
12 lectures 38:56
Term Explained: Waterfall

Interviews are one of the most popular forms of elicitation. Here is an overview, and the benefits of interviews.

Interview Technique: Overview and Benefits

While interviews are great, here are some cautions to consider.

Interview Technique: Cautions

There are so many different types of interviews. This lecture covers them, as well as the 3 key components of an interview.

Interview Technique: Types

In this lecture, we cover the two stages to planning an interview.

Interview Technique: Planning Overview

One of the hardest parts of setting up an interview is coming up with the questions. Here are some ways to make that easier!

Interview Technique: Planning Questions

An important thing to consider when setting up an interview is how much time needs to be allotted to conduct the interview properly and successfully.

Interview Technique: Planning Time

This short lecture covers why you should, or shouldn't record an interview.

Interview Technique: Recording the Session

The last step when prepping an interview is determining the location.

Interview Technique: Planning Location

This lecture explains how to finalize your interview after you've complete the 4 crucial steps to set up you interview.

Interview Technique: Finalize Planning

This lecture provides how to actually conduct the lecture, and some things to keep in mind while doing so.

Interview Technique: Conduct the Interview

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future INTERVIEW elicitation activities.

Interview Technique: Documentation Template
Interview Technique: Validate Your Understanding
7 questions
+ Problem Identification: Survey Technique + Additional Tools
7 lectures 29:21

This video introduces the benefits an cautions of the popular elicitation technique, surveys!

Survey Technique: Overview, Benefits, and Cautions

This lecture covers what types of questions you should put in your survey.

Survey Technique: Types of Questions

Come learn how to overcome some of the challenges to survey making!

Survey Technique: Overcoming Common Challenges

Planning is the most important part of survey creating, it could make or break your survey.

Survey Technique: Plan Your Way to Success

This lecture covers the question "I'm done planning, what now?"

Survey Technique: Post Planning

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future SURVEY elicitation activities.

Survey Technique: Documentation Template
Survey Technique: Validate Your Understanding
8 questions

Here are some additional tools to use with your elicitation techniques!

Additional Tools
+ Making Things Practical + Root Cause Analysis
16 lectures 59:24

How do you choose the right elicitation technique? Well this lecture is here to help with that!

Choosing a Technique

A continuation of the previous lecture about choosing the right technique. But this lecture provides a real world scenario to help you understand.

Bob's Towing Example: Choosing a Technique

Here is a tip to help you better find the root cause to a problem, The Five Whys!

Root Cause: Five Whys

Another tip to help you better find the root cause, The Fishbone Diagram!

Root Cause: Fishbone

Bob's towing scenario recap from the previous lecture.

Bob's Towing Example: Transitioning Back to the Example

This lecture explains setting up an interview with our real world scenario, Bob's Towing.

Bob's Towing Example: Interview Prep (Part 1 of 2)

The second part to the previous lecture about setting up an interview with Bob's Towing.

Bob's Towing Example: Interview Prep (Part 2 of 2)

How to conduct an interview to find the root issue, while using The Fishbone Diagram.

Bob's Towing Example: Conduct Interview + Fishbone Example

How to finish your Fishbone Diagram after meeting with your client, (Bob's Towing).

Bob's Towing Example: Finishing the Fishbone

Bob's Towing seems to be having an issue with prank calls. Come and learn how to work through a root cause on your Fishbone Diagram

Bob's Towing Example: Researching Prank Calls Cause Category

In this next lecture, we cover how to figure out what the next technique would be the most useful for our client, Bob's Towing.

Bob's Towing Example: Choosing the Next Technique

The next step for Bob's Towing is observation. Come and learn about observation preparation.

Bob's Towing Example: Observation Prep

Now it is finally time to conduct the observation for Bob's Towing, come and learn how a observation gets conducted real time.

Bob's Towing Example: Conduct Observation

Now that we have done all of out techniques for Bob's Towing, it is time to determine what the root problem for Bob is.

Bob's Towing Example: Root Problem Identified

Not planning every single detail when finding the root cause for a client is okay. Come and learn about why!

Not Planning Every Detail is Okay
Choosing a Technique - Test Your Skills
+ Determining Value
1 lecture 05:49

This lecture recaps determining value from earlier on in the course.

Reaffirming the Concept of Value + How to Determine
+ Project Proposal + Gaining Approval
6 lectures 23:10

Now that you have determined the value, you get to create a project proposal!

Project Proposal Basics

There are different sections to creating a project proposal, this lecture explains them.

Project Proposal Sections

Have a handy-dandy project proposal templates, for all of your future project proposals.

Introducing the Project Proposal Template

Let's revisit Bob's Towing to show how our project proposal template works!

Bob's Towing Example: Project Proposal

Gaining approval is the next big step for your project, let us help!

Gaining Project Approval: Sponsor

Gaining approval from a governance committee is the next big step for your project, let us help!

Gaining Project Approval: Governance
Project Proposal + Gaining Approval: Validate Your Understanding
5 questions
+ Wrapping Things Up
2 lectures 04:08

This lecture is a short recap and conclusion for our course! Congrats on all of your learning!

Course Recap
Bonus Lecture: Next Steps