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30-Day Money-Back Guarantee

This course includes:

  • 3.5 hours on-demand video
  • 8 articles
  • 19 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Business Business Analytics & Intelligence Business Analysis

Identify & Define the Problem with Business Analysis

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
Rating: 4.5 out of 54.5 (3,331 ratings)
14,654 students
Created by The BA Guide | Jeremy Aschenbrenner
Last updated 8/2020
English
English, Indonesian [Auto], 
30-Day Money-Back Guarantee

What you'll learn

  • Learn to properly identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
  • Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
  • Create a Project Proposal that details the problem and the value to be gained from solving it
  • Learn how to turn your problem and value proposition into an approved project
  • Utilize the included student workbook to not only absorb and retain the information but also to use as future reference
Curated for the Udemy for Business collection

Requirements

  • No experience necessary. This course will teach you the first step in the Business Analysis Process.

Description

Become the Business Analyst everyone wants to work with by learning how to solve an organization’s problem before they make a costly mistake.

Many organizations think that the most important thing to do when faced with a problem is to solve it as quickly as possible – but they couldn’t be more wrong.

Abraham Lincoln famously once said “give me six hours to chop down a tree and I will spend the first four sharpening the axe”, when talking about the importance of preparation – and that advice can apply to solving business problems too.

Companies will often want to jump straight into finding a solution without taking the time to prepare and fully understanding the problem – this results in sub-optimal solutions, or worse, a solution that doesn’t even solve the problem.

It is your responsibility as a Business Analyst to prevent this from happening…

And this course will teach you exactly how to do that.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Looking to get ECBA certified? - This course qualifies for 3.5 hours of Professional Development


The BA Guide’s 5 Step Process to Identify & Define a Business Problem

In this course, I’ll teach you my 5-step method on how to use business analysis techniques to identify an organization’s pain points and how to go about solving them. Then, you’ll learn how to convince these businesses that your plan adds organizational value and gain the approval necessary to begin work.

The 5 steps will show you how to:

  1. Identify the Problem

  2. Analyze the Root Cause

  3. Determine the Potential Value

  4. Create a Project Proposal

  5. Gain Project Approval

Within each step, you’ll learn the techniques, tools, and skills through the use of practical, real-world examples – meaning you won’t just understand the 5 steps, but you’ll also know how to apply them.


Just ask the students who’ve already taken this course:

"The manner in which Jeremy instructed this course is top-notch. He explains concepts in a way that is easy very to understand and also provides concrete examples and scenarios to back up those concepts which made the course very engaging. He is also extremely responsive in answering questions. This course authored by Jeremy is highly recommended and I look forward in taking more BA courses instructed by him. - Philip

"The course is awesome, didn't see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!" – Aykhan

“Jeremy courses are the biggest contributors to my understanding to business analysis. This is my 4th course I'm taking of his. Great lecturer” – Kyle


What else is included?

Of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

As one of my students said, “you give away everything… INCLUDING the kitchen sink!”

Here’s what you get as complimentary extras with the Identify and Define the Problem course:

  • A 20+ Page Student Workbook

  • Business Analysis Glossary

  • Interview elicitation template

  • Survey elicitation template

  • Observation elicitation template

  • Fishbone diagram template

  • Project proposal template

These templates won’t just be great practice either – they’ll serve as vital tools to help you identify and define the problem on the job too, long into your career.

In addition to all the tools you’ll need to start identifying and solving problems, you’ll also get a foot into the field by way of an industry expert…

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!


This course is the first course of the Business Analysis Process Series:

  1. => Identify and Define the Problem <=

  2. Conduct a Strategy Analysis

  3. Plan the Project

  4. Understand and Elicit Requirements

  5. Analyze, Model, and Organize Requirements

  6. Manage, Prioritize, and Validate Requirements

  7. Transition to the Solution

  8. Complete a Solution Evaluation


Hear what others had to say:

“It's been an eye-opening to my personal development process especially for my analytical skill to apply in my current job task and be prepare for my future growth and opportunities.” - Cindy

“Love Jeremy, all his courses are explained step by step and it includes many download for future reference. A++++++++” - Yohanna

“This is such a great course. The …[BA Guide]… is extremely knowledgable and goes into a lot of detail about how and why things are done.” – Tonia


And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

Whether you are an aspiring or a seasoned Business Analyst, this course is a must.

By the end of this course, you’ll have learned the best practices for handling problems and be equipped with the tools necessary to help you save organizations money… not to mention make you look like the hero in their time of need!

So, what are you waiting for? Enroll today!

Who this course is for:

  • Aspiring or current Business Analysts
  • Aspiring or current Project Managers
  • Business professionals who are tasked with finding pain points and areas of opportunity within their organization
  • Anyone who has a change idea for an organization and wants to present it in a way to give the best chance to gain approval to move forward

Featured review

Alex Hanania
Alex Hanania
32 courses
9 reviews
Rating: 5.0 out of 5a year ago
I really enjoyed this course. You can tell immediately that the instructor has in-depth practical knowledge and knows what he's talking about. I loved most how he explained the theory pretty well, did quizzes and then showcased it all with a practical example. I will definitely continue with his other courses based on this.

Course content

9 sections • 69 lectures • 3h 39m total length

  • Preview02:55
  • Additional Notes for the Student Workbook
    00:09
  • Preview02:36
  • Preview01:58
  • Preview01:18
  • Udemy Review Prompt
    00:28
  • Preview01:21
  • Course Resources - for your convenience
    00:19
  • Business Analyst Glossary of Terms + Download
    02:50
  • Preview01:13
  • IMPORTANT LINKS - Please review and bookmark
    00:08

  • Preview01:34
  • Focus on the Problem
    01:28
  • Get to the Root
    01:44
  • Setting the Stage for the Remainder of the Course
    03:19

  • Observation Technique: Key Concepts
    02:29
  • Observation Technique: Mini-Activity
    02:04
  • Observation Technique: Active Observation
    02:21
  • Observation Technique: Passive Observation
    05:37
  • Observation Technique: Participatory Observation
    03:45
  • Observation Technique: What Are You Looking For?
    04:51
  • Observation Technique: Planning an Observation
    06:31
  • Planning for an Unnoticed Observation
    00:38
  • Observation Technique: Executing an Observation
    05:38
  • Observation Technique: Documentation Template
    01:18
  • Observation Technique: Validate Your Understanding
    6 questions

  • Term Explained: Waterfall
    01:30
  • Interview Technique: Overview and Benefits
    02:04
  • Interview Technique: Cautions
    03:13
  • Interview Technique: Types
    04:16
  • Interview Technique: Planning Overview
    01:34
  • Interview Technique: Planning Questions
    03:24
  • Interview Technique: Planning Time
    03:16
  • Interview Technique: Recording the Session
    03:33
  • Interview Technique: Planning Location
    05:10
  • Interview Technique: Finalize Planning
    02:02
  • Interview Technique: Conduct the Interview
    06:33
  • Interview Technique: Documentation Template
    02:21
  • Interview Technique: Validate Your Understanding
    7 questions

  • Survey Technique: Overview, Benefits, and Cautions
    04:02
  • Survey Technique: Types of Questions
    02:25
  • Survey Technique: Overcoming Common Challenges
    04:41
  • Survey Technique: Plan Your Way to Success
    06:04
  • Survey Technique: Post Planning
    01:32
  • Survey Technique: Documentation Template
    03:29
  • Survey Technique: Validate Your Understanding
    8 questions
  • Additional Tools
    07:08

  • Choosing a Technique
    02:46
  • Bob's Towing Example: Choosing a Technique
    02:53
  • Root Cause: Five Whys
    04:12
  • Root Cause: Fishbone
    02:03
  • Bob's Towing Example: Transitioning Back to the Example
    00:37
  • Bob's Towing Example: Interview Prep (Part 1 of 2)
    06:55
  • Bob's Towing Example: Interview Prep (Part 2 of 2)
    05:23
  • Bob's Towing Example: Conduct Interview + Fishbone Example
    06:50
  • Bob's Towing Example: Finishing the Fishbone
    06:59
  • Bob's Towing Example: Researching Prank Calls Cause Category
    02:39
  • Bob's Towing Example: Choosing the Next Technique
    01:42
  • Bob's Towing Example: Observation Prep
    04:11
  • Bob's Towing Example: Conduct Observation
    03:52
  • Bob's Towing Example: Root Problem Identified
    02:31
  • Not Planning Every Detail is Okay
    03:46
  • Choosing a Technique - Test Your Skills
    02:05

  • Reaffirming the Concept of Value + How to Determine
    05:49

  • Project Proposal Basics
    02:28
  • Project Proposal Sections
    03:29
  • Introducing the Project Proposal Template
    00:35
  • Bob's Towing Example: Project Proposal
    08:17
  • Gaining Project Approval: Sponsor
    05:42
  • Gaining Project Approval: Governance
    02:39
  • Project Proposal + Gaining Approval: Validate Your Understanding
    5 questions

  • Course Recap
    01:51
  • Bonus Lecture: Next Steps
    02:17

Instructor

The BA Guide | Jeremy Aschenbrenner
Business Analyst Trainer and Coach | Best Selling Instructor
The BA Guide | Jeremy Aschenbrenner
  • 4.5 Instructor Rating
  • 69,022 Reviews
  • 213,640 Students
  • 15 Courses

Come learn with more than 200,000 students

Hi there! My name is Jeremy Aschenbrenner and I am so glad you have found me!

I am a veteran Business Analyst with more than 1000 completed projects. I've done business analysis work for companies in many industries including health care, telecommunications, automotive, trucking, consumer goods, financial services, food and beverage, and more.

I created The BA Guide to break down the barriers to becoming a Business Analyst. Throughout our various courses, I teach you what you need to know in order to start your Business Analyst career.  

But I don't just stop there. Once you have successfully started your Business Analyst career, I ensure you are successful by providing training on techniques, tools, and best practices.  

When I am not behind a computer I love to spend time with family and friends, enjoying some warm weather, and if I'm lucky, with a cold drink in my hand and sand between my toes.  

I am here to serve you so please don't hesitate to message me on Udemy or on social media. I look forward to helping you reach your goals.

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