Identify & Define the Problem with Business Analysis
4.5 (2,061 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,301 students enrolled

Identify & Define the Problem with Business Analysis

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
4.5 (2,062 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,301 students enrolled
Last updated 5/2020
English, Indonesian [Auto-generated], 3 more
  • Polish [Auto-generated]
  • Romanian [Auto-generated]
  • Thai [Auto-generated]
Current price: $114.99 Original price: $164.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 7 articles
  • 19 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn to properly identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
  • Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
  • Create a Project Proposal that details the problem and the value to be gained from solving it
  • Learn how to turn your problem and value proposition into an approved project
  • Utilize the included student workbook to not only absorb and retain the information but also to use as future reference
  • No experience necessary. This course will teach you the first step in the Business Analysis Process.

Become the Business Analyst everyone wants to work with by learning how to solve an organization’s problem before they make a costly mistake.

Many organizations think that the most important thing to do when faced with a problem is to solve it as quickly as possible – but they couldn’t be more wrong.

Abraham Lincoln famously once said “give me six hours to chop down a tree and I will spend the first four sharpening the axe”, when talking about the importance of preparation – and that advice can apply to solving business problems too.

Companies will often want to jump straight into finding a solution without taking the time to prepare and fully understanding the problem – this results in sub-optimal solutions, or worse, a solution that doesn’t even solve the problem.

It is your responsibility as a Business Analyst to prevent this from happening…

And this course will teach you exactly how to do that.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Looking to get ECBA certified? - This course qualifies for 3.5 hours of Professional Development

The BA Guide’s 5 Step Process to Identify & Define a Business Problem

In this course, I’ll teach you my 5-step method on how to use business analysis techniques to identify an organization’s pain points and how to go about solving them. Then, you’ll learn how to convince these businesses that your plan adds organizational value and gain the approval necessary to begin work.

The 5 steps will show you how to:

  1. Identify the Problem

  2. Analyze the Root Cause

  3. Determine the Potential Value

  4. Create a Project Proposal

  5. Gain Project Approval

Within each step, you’ll learn the techniques, tools, and skills through the use of practical, real-world examples – meaning you won’t just understand the 5 steps, but you’ll also know how to apply them.

Just ask the students who’ve already taken this course:

★★★★★ "The manner in which Jeremy instructed this course is top-notch. He explains concepts in a way that is easy very to understand and also provides concrete examples and scenarios to back up those concepts which made the course very engaging. He is also extremely responsive in answering questions. This course authored by Jeremy is highly recommended and I look forward in taking more BA courses instructed by him. - Philip

★★★★★ "The course is awesome, didn't see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!" – Aykhan

★★★★★ “Jeremy courses are the biggest contributors to my understanding to business analysis. This is my 4th course I'm taking of his. Great lecturer” – Kyle

What else is included?

Of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

As one of my students said, “you give away everything… INCLUDING the kitchen sink!”

Here’s what you get as complimentary extras with my Identify and Define the Problem course:

  • A 20+ Page Student Workbook

  • Business Analysis Glossary

  • Interview elicitation template

  • Survey elicitation template

  • Observation elicitation template

  • Fishbone diagram template

  • Project proposal template

These templates won’t just be great practice either – they’ll serve as vital tools to help you identify and define the problem on the job too, long into your career.

In addition to all the tools you’ll need to start identifying and solving problems, you’ll also get a foot into the field by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!

Hear what others had to say:

★★★★★ “It's been an eye-opening to my personal development process especially for my analytical skill to apply in my current job task and be prepare for my future growth and opportunities.” - Cindy

★★★★★ “Love Jeremy, all his courses are explained step by step and it includes many download for future reference. A++++++++” - Yohanna

★★★★★ “This is such a great course. The …[BA Guide]… is extremely knowledgable and goes into a lot of detail about how and why things are done.” – Tonia

And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

Whether you are an aspiring or a seasoned Business Analyst, this course is a must.

By the end of this course, you’ll have learned the best practices for handling problems and be equipped with the tools necessary to help you save organizations money… not to mention make you look like the hero in their time of need!

So, what are you waiting for? Enroll today!

Who this course is for:
  • Aspiring or current Business Analysts
  • Aspiring or current Project Managers
  • Business professionals who are tasked with finding pain points and areas of opportunity within their organization
  • Anyone who has a change idea for an organization and wants to present it in a way to give the best chance to gain approval to move forward
Course content
Expand all 69 lectures 03:39:46
+ Welcome to the Course!
11 lectures 15:39
Additional Notes for the Student Workbook
Udemy Review System

In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!

Course Resources - for your convenience

This is a brief introduction lecture to The BA Guide's Business Analyst Glossary of Terms. I walk you though the glossary and explain how to utilize it.

Business Analyst Glossary of Terms + Download
IMPORTANT LINKS - Please review and bookmark
+ Problem Identification
4 lectures 08:05
Focus on the Problem
Get to the Root
Setting the Stage for the Remainder of the Course
+ Problem Identification: Observation Technique
10 lectures 35:12
Observation Technique: Key Concepts
Observation Technique: Mini-Activity
Observation Technique: Active Observation
Observation Technique: Passive Observation
Observation Technique: Participatory Observation
Observation Technique: What Are You Looking For?
Observation Technique: Planning an Observation
Planning for an Unnoticed Observation
Observation Technique: Executing an Observation

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future OBSERVATION elicitation activities.

Observation Technique: Documentation Template
Observation Technique: Validate Your Understanding
6 questions
+ Problem Identification: Interview Technique
12 lectures 38:56
Term Explained: Waterfall
Interview Technique: Overview and Benefits
Interview Technique: Cautions
Interview Technique: Types
Interview Technique: Planning Overview
Interview Technique: Planning Questions
Interview Technique: Planning Time
Interview Technique: Recording the Session
Interview Technique: Planning Location
Interview Technique: Finalize Planning
Interview Technique: Conduct the Interview

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future INTERVIEW elicitation activities.

Interview Technique: Documentation Template
Interview Technique: Validate Your Understanding
7 questions
+ Problem Identification: Survey Technique + Additional Tools
7 lectures 29:21
Survey Technique: Overview, Benefits, and Cautions
Survey Technique: Types of Questions
Survey Technique: Overcoming Common Challenges
Survey Technique: Plan Your Way to Success
Survey Technique: Post Planning

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future SURVEY elicitation activities.

Survey Technique: Documentation Template
Survey Technique: Validate Your Understanding
8 questions
Additional Tools
+ Making Things Practical + Root Cause Analysis
16 lectures 59:24
Choosing a Technique
Bob's Towing Example: Choosing a Technique
Root Cause: Five Whys
Root Cause: Fishbone
Bob's Towing Example: Transitioning Back to the Example
Bob's Towing Example: Interview Prep (Part 1 of 2)
Bob's Towing Example: Interview Prep (Part 2 of 2)
Bob's Towing Example: Conduct Interview + Fishbone Example
Bob's Towing Example: Finishing the Fishbone
Bob's Towing Example: Researching Prank Calls Cause Category
Bob's Towing Example: Choosing the Next Technique
Bob's Towing Example: Observation Prep
Bob's Towing Example: Conduct Observation
Bob's Towing Example: Root Problem Identified
Not Planning Every Detail is Okay
Choosing a Technique - Test Your Skills
+ Determining Value
1 lecture 05:49
Reaffirming the Concept of Value + How to Determine
+ Project Proposal + Gaining Approval
6 lectures 23:10
Project Proposal Basics
Project Proposal Sections
Introducing the Project Proposal Template
Bob's Towing Example: Project Proposal
Gaining Project Approval: Sponsor
Gaining Project Approval: Governance
Project Proposal + Gaining Approval: Validate Your Understanding
5 questions
+ Wrapping Things Up
2 lectures 04:08
Course Recap
Bonus Lecture: Next Steps