IBM C2010-652 Smart Cloud Control Desk V7.5 Fundamental Exam
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Q) Most loggers are inactive by default and set to which mode level?
Q) Which statement best describes the Service Request Management functionality in IBM Smart Cloud Control Desk V7.5?
a) A tool that provides end-to-end IT and Enterprise asset life cycle management on a single integrated platform.
b) A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
c) A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.
d) A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
Q) Which format is used to import and export workflow processes in IBM Smart Cloud Control Desk V7.5?
Q) An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
a) Activities tab
b) Specification tab
c) Solutions Details tab
d) Service Request tab in the Details section
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