
Explore the core functions of human resource management, including recruiting, screening, training, developing, and rewarding employees. Compare HR and personnel to see how staffing and leading interconnect with planning.
Explore job analysis as the foundation of human resource management, and apply a four-step workforce planning process—supply, demand, gap, and solution analysis—to develop job descriptions and specifications.
Conduct job analysis by evaluating duties and required skills to match the right person, using interview, questionnaires, observation, and diaries. Verify findings with supervisors and produce job descriptions and specifications.
Identify the information collected in job analysis, including activities, behaviors, machines, tools, KPIs, context, and human requirements, to build a structured job analysis information sheet with key sections.
Learn how job analysis yields the main outputs—job description, job specification, and key performance indicators—to shape recruitment and selection decisions, performance appraisal, job evaluation, wages and salaries, and training requirements.
Understand recruitment planning, internal and external channels, and the principles of job advertisement. Differentiate recruitment from selection by identifying when to prioritize quantity over quality to hire the best candidate.
Balance internal and external recruitment channels to optimize cost and diversity, using referrals, internal job postings, rehiring, succession planning alongside job ads, employment fairs, recruiting agencies, headhunters, and social media.
Craft compelling job ads using the AIDA model—attention, interest, desire, and action—while ensuring fairness, clarity, transparency, and equality to avoid discrimination.
Learn to write professional job ads that avoid discrimination, emphasize fairness and transparency, and cover internal and external recruitment channels and the principles of job advertisement.
Learn to test candidates with valid, reliable interviews, covering situational, behavioral, and technical questions. Apply job analysis, duty rating, question design, benchmark answers, and panel conduct to run interviews.
Learn how to conduct a structured interview with solid, consistent questions covering situational, behavioral, technical, stress, and puzzle items to reduce bias and improve fairness.
Learn to avoid common interviewer errors that undermine interview usefulness, from snap judgments and job misperceptions to biased candidate ordering and inappropriate pressure, while maintaining ambassador-like conduct.
Identify and compare selection, appraisal, and exit interviews, and learn to structure, conduct with respect, listen actively, and document notes to ensure fair, transparent interview processes.
Explore interview question types in HR management, including situational, behavioral, technical, and stress interviews. See how the star model (situation, task, action, result) shapes structured interviews and candidate evaluation.
Develop and extend an actual job offer by detailing pay and benefits, duties, salary range policy, and terms, ensuring documentation and compliant negotiations.
Align internal equity with external competitiveness to design a total rewards system. Implement fair compensation and benefits strategies to attract talent and retain key employees.
Identify the four compensable factors—skills, effort, responsibility, and working conditions—and how they shape compensation decisions, plus the labor market factors of industry, location, and occupation that drive pay strategies.
Weigh each job by skills, effort, responsibility, and working conditions to determine its worth through a formal job evaluation and a ranking-based wage or salary structure.
Classify jobs into classes or grades by grouping similar roles according to skills, tasks, and working conditions, such as pairing executive secretary with administration and sales with customer service.
Learn the point method of job evaluation, weighting compensable factors—skills, effort, responsibility, and working conditions—to assign points and determine pay grades and structure.
Explore how demography shapes employee benefits, from medical and life insurance to pension plans, discounts, cafeteria plans, and work-from-home, wellness, and tuition reimbursement within a total rewards framework.
HR professionals lead and influence supervisors to manage performance by setting key performance indicators, using appraisal techniques, providing feedback, and guiding training and development to improve employee job performance.
Explore techniques for appraising performance, including alternation ranking, paired comparison, forced distribution, critical incidents, and behaviorally anchored rating scales, with pros, cons, and practical usage.
Explore potential appraisal problems in HRM, including unclear standards, halo effect, central tendency, leniency or strictness, recency effects, and biases that affect performance evaluations.
Explore how performance management aligns employee performance with organizational goals and how to conduct effective appraisals using diaries, root‑cause analysis, fairness, and a planned, agreed path forward.
Learn how training and development drive performance management through training needs analysis, guiding short-term skill upgrades and long-term development, including on-the-job, off-the-job, job rotation, and special assignments.
Apply the ADDIE model to analyze training needs, design and develop engaging training programs with PowerPoint presentations, case studies, discussions, and exercises, then implement and evaluate with audience feedback.
Develop coaching and career management as integral parts of performance management. Apply four role orientations—task, person, facilitate, and tell—to adapt to situations with effective feedback, listening, and leadership.
Learn the workplace health and safety framework, the HSC definition, and the safety management system pillars of documentation, education, and follow up. Report unsafe acts to prevent incidents.
Explore how accident costs extend beyond money to pain, income loss, disability, and family impact, and identify root causes like training gaps, false beliefs, equipment shortages, and safety culture.
Learn how hazard, an unsafe condition, plus exposure creates an accident, and how risk is the likelihood of harm from that exposure.
This course is suitable for those working in human resources management in various commercial activities, or those wishing to join this field;
The Human Resources Management course takes you on a comprehensive journey around the world of administrative business, starting from the modern view of the employee and how to determine the company's needs for competencies and skills, to the method of searching, hiring and selection, to the process of designing trainings and developing the performance of employees in the organization.
The human resources management course deals with the stages of performance determination, the importance of training and developing employees, in addition to explaining the types of personal interviews and the method of filtering applicants, as well as explaining the benefits and compensation system and its mechanism of action.
One way or another, all employees are managed. But approaches to managing employees varying from employee-to-employee, job-to-job, manager-to-manager, organization-to-organization, and country-to-country. This course provides a foundation for developing your own approach to skillfully managing employees by illustrating alternative human resource management (HRM) strategies, introducing the importance of the legal context, and thinking about what motivates employees.
Outcomes:
This course Will give you the factual and conceptual basis for developing specific, critical HRM skills in subsequent courses on hiring employees, managing performance, and rewarding employees. Don't know anything about HRM? That's OK! Leave this course with a newfound understanding of the range of options available for managing employees, a grasp of what makes workers tick, and the readiness to develop your own HRM skills.
Audience:
Managers
Business Owners
Entrepreneurs
anyone in the HR field
Course Content: