
In this lecture you take one problem you are stuck on and run it through a single question, so you can tell an issue somebody already solved from one where nobody has the answer yet, including you, and pick the move each kind needs.
This course is built from six disciplines: HR trends, critical thinking, change management, crisis management, emotional intelligence and leadership.
The map of the course
A dictionary for reading lectures from other fields as your own work
A short self-diagnostic that shows which sections to watch first
Download the Uncertainty Check and fill it in on one problem of your own.
Why long-range forecasts about work keep missing
Three classes of signal: durable shift, cyclical fluctuation, hype
The sources worth reading yourself rather than reading about
The filter rule: a trend enters the plan only with an owner, a metric and a first step
The difference between automation, an assistant and an agent
What agents already do inside enterprise platforms
A method for breaking a role into tasks and deciding what to hand over
Where automation pays back quickly, and where it must not be allowed near
How much of a role's core skill set turns over, and how fast
Building a skills library without buying a platform first
Skills gap analysis from a map to a plan with a budget attached
Internal mobility as the answer to scarcity, and where it breaks
What has changed in the expectations of people entering the workforce now
Technology as a given rather than as a skill to be taught
The capability gap employers actually report
Onboarding for a digital generation, and two-way mentoring as a process
Why a single engagement index stopped working
Value exchange instead of a benefits package, and where the exchange became unfair
The role of money in retention, and its limits
Framing a wellbeing conversation in terms of turnover and replacement cost
What is wrong with the classic operating model, and why no single successor won
Flatter structures, and what happens to the middle layer
A blended workforce, and processes that were never designed for one
Regulation of automated decisions about people, and assembling a roadmap in three horizons
What critical thinking is and why it becomes essential under uncertainty
How it differs from logical and from creative thinking
Its role in work, in business and outside both
The basic principles: objectivity, rationality, evidence
Types of argument: deduction, induction, abduction
What makes an argument strong and what makes one merely confident
Building a convincing case
Recognising errors in reasoning, including in your own
What cognitive biases are
The most common: confirmation bias, anchoring, framing
How they distort perception of facts and therefore decisions
Practical techniques for reducing their effect
Distinguishing fact from opinion, which is harder than it sounds
Verifying accuracy
Evaluating sources: primary against secondary
Fact-checking and media literacy as working skills
The decision models: OODA, Cynefin, cost-benefit
Using analysis and argument to actually choose
Managing risk and uncertainty rather than waiting for clarity
Cases from business and from ordinary life
Application across business, education and personal decisions
Critical thinking inside a negotiation
Its connection with creativity and innovation
Building an individual development plan for the skill
How people usually react to change
The eight mistakes companies make when implementing it
What those mistakes actually cost
What determines success, and Kotter's model in outline
Breaking a large change into smaller projects
The role of managers as distinct from leaders
Where the eight steps most often break down
Creating a genuine sense of urgency rather than announcing one
Reinforcing the sense that the change is necessary
The role of leaders in the introduction
Building the change team
The rider, elephant and path model
Directing the rider, which is the rational part
Motivating the elephant, which is the part that actually moves
Shaping the path, which is usually the cheapest intervention
Developing a vision people can repeat
Promoting it through the organisation
Creating the conditions the change needs
Achieving quick wins, and why they matter more than they should
Finalising a change rather than letting it fade
Fixing it in the culture so it survives the next reorganisation
The CES model, and how Google approaches implementation
What instability does to every people process at once
Recruiting when the future is genuinely unclear
Attracting people to a company with visible problems
Hiring below market rate, and using internal resources instead
The methods available for reducing cost
Retaining people without revising pay
Bonus arrangements funded from value actually created
Reducing benefits with the least damage, and adding some with no budget
Building capability when there is nothing to spend
Organising internal training
Free courses worth using, and a shared knowledge base
Starting mentoring, and building a development plan with no budget
Assessing people quickly and defensibly
How the decision about who stays is actually made
Raising the effectiveness of those who remain
Assessing capability without a budget, and rebuilding development afterwards
Communicating news nobody wants to hear
What regular all-hands meetings do during instability
Collecting feedback anonymously, which may be the only honest channel left
Supporting morale, and addressing stress in a stretched team
Managing change in genuinely difficult conditions
Building a contingency plan
Managing risk across the business
Restoring a sense of safety, which takes longer than the disruption did
How emotional intelligence develops
Influencing through logic versus through emotion
Emotional intelligence and relationships
The ability to resonate, and what a resonant leader does to a room
What emotional charging is
How to energise other people rather than drain them
The role of stress
Recovery, and why leaders drop it first
How an emotionally engaged person behaves
What low emotional intelligence looks like from outside
Assessing it, and its components: self-awareness, positive attitude, social intelligence
The benefits, stated concretely
This course contains the use of artificial intelligence.
Adaptability is the competency everyone now lists and almost nobody defines. It usually means moving fast, which is how organisations end up chasing every trend they read about.
Adaptive leadership is closer to the opposite. It is knowing which changes deserve a response and which are noise.
Why leaders struggle with this specifically
The plan is invalidated before it finishes, so planning starts to feel pointless and stops happening. Fifteen trends arrive each quarter and there is no filter, so the response is either all of them or none. A change is announced with a good rationale and nothing in anyone's behaviour changes, because the rationale was aimed at the rational part of a person and behaviour lives elsewhere.
Meanwhile the team is tired of change specifically, having been through several rounds of it, and the leader is tired too and does not have a language for saying so.
Seeing clearly and thinking clearly
Thirty-eight lessons in six parts. Six on reading the environment: telling a durable shift from a cycle from hype, redesigning work around automation and agents, skills as the unit of planning, what has changed in the expectations of people entering work, the state of engagement, and the operating model question.
Then six on critical thinking, which is the underrated half of adaptability. Argument structure, weak arguments that sound strong, confirmation bias, anchoring and framing, separating fact from opinion, evaluating sources, and decision models — OODA, Cynefin, cost-benefit — that tell you which kind of problem you are actually facing.
Moving people, and holding yourself
Then six on change management: the eight mistakes, Kotter's steps, manufacturing genuine urgency, and the rider, elephant and path model, which explains why explaining never works on its own. Plus quick wins and anchoring a change so it survives the next reorganisation.
Then six on leading under real constraint — cut budgets, redundancy decisions, communicating news nobody wants, and restoring a sense of safety, which takes considerably longer than the disruption did.
Then eight on emotional intelligence, because a leader who cannot regulate themselves transmits the instability rather than absorbing it. And six on leadership itself: styles and when to switch, motivating through a task, team development stages, coaching, and holding standards without micromanaging.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals, through several periods where the plan stopped being useful halfway through the quarter.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
A filter to start with
List the changes your organisation is currently responding to. For each, name the owner, the metric and the first ninety-day step. The ones with a blank in any column are not initiatives, they are anxieties, and they are consuming the capacity the real ones need. Enrol now and start the first lesson today.