
Environmental analysis, and STEEPLE in place of PESTEL
SWOT and environmental scanning
Types of organisational structure, and how one gets chosen
Stakeholders, the E-V-R model, and the management theories behind the vocabulary
Economic systems and market structures
Competitive strategies, and Porter's five forces
The Boston matrix
The labour market and the psychological contract
The instruments of economic policy
Inflation and interest rates, and why they reach your budget
What central banks do
The types of company and what changes between them
Legal systems and business regulation
Labour legislation
International financial institutions and trade
Globalisation, and multinational structures
Population growth and composition
The social trends that reach a business
Inequality
Why a company tracks any of this
How technology develops and what it does to strategy
Knowledge management
Ethics, values and social responsibility
Risk management as a standing agenda item
Strategy models and strategic analysis
Making strategic choices and implementing them
Change management and strategic leadership
How a function connects to business performance
The three main financial statements and what each one answers
The five terms you need to follow a leadership conversation
Applying finance to your own area
Justifying an initiative in the language decisions are made in
Where to start when you inherit a position you did not build
A fourteen-day audit of team, channels and effectiveness
Ten questions to ask leadership before committing to anything
An action plan for the first month
Assembling a competitive analysis quickly
Methods for estimating a competitor's unit economics
Where insights come from, and how they turn into decisions
Building the strengths and weaknesses table properly
Building a strategy that survives a leadership review
The frameworks: 4P, STP, Ansoff, customer journey
Linking business goals to marketing indicators
The annual strategy template and its one-page version
Building a budget and defending it
The key metrics: acquisition cost, lifetime value, return on investment
Reallocating budget between channels
The report for the chief executive and the finance director
Developing the value proposition
Brand architecture and portfolio management
Preparing a full brand plan
The template with indicators, initiatives and budget
The funnel from lead to revenue
The channels, and what each is actually for
Attribution, optimisation and the metrics behind them
What a working dashboard must contain
Building a department that matches the company strategy
The roles: brand, performance, analytics, communications, product marketing
Indicators and reporting for the team
Working with sales, product and the chief executive
Where AI genuinely works: content, targeting, analysis
The services worth trying
Building a roadmap for adopting them
Real integration cases
What this function is and why a business needs it
How it differs from sales, marketing and service operations
Owning the end-to-end revenue funnel
The typical pains of a company without it
The revenue funnel against the sales funnel
The stages from lead through to retention
Where revenue most often leaks
Stage criteria, and the agreements between functions
The North Star metric at company level
Marketing, sales and service metrics reconciled into one set
Acquisition cost, lifetime value, payback, churn and expansion
Connecting team metrics to the profit and loss
The customer system as a single source of truth
The structure it needs to support analysis
Fields, statuses and data-entry rules
Revenue dashboards for executives, and avoiding analytics for its own sake
Which revenue processes to standardise first
Automating across marketing, sales and service
Where AI genuinely strengthens the system
The automation mistakes that break a funnel
Where to start the rollout
A 90-day launch plan
Selling it to founders and the chief executive
Quick wins against systemic change
Translating business value into a question that can be answered
Problem thinking against solution thinking
Telling a symptom from a problem
The Problem → Goal → Constraint → Metric framework
Stakeholder mapping and influence analysis
Elicitation techniques
Asking the business the right question
Handling conflicting input, and prioritising by value against effort
Business, functional and non-functional requirements
User stories and their anti-patterns
Acceptance criteria in given-when-then form
Which documents are actually used, and definition of ready
What a process means when you have to analyse it
The as-is and to-be approach
The minimum useful set of BPMN
Finding bottlenecks and waste, and proposing improvement
The system context diagram
Functional decomposition
User flows, data objects and business rules
Traceability from requirement to process to solution
Operating inside different delivery methods
Working with a backlog and shifting requirements
Change requests and impact analysis
Managing scope, and defending an analysis to both sides
This course contains the use of artificial intelligence.
You can be excellent at your job for years and still not know how the company around it actually works. Most people learn a function, not a business.
The specific version of this
You are in a leadership meeting. Someone says the gross margin will not support that acquisition cost at current churn, and everyone nods, and the decision gets made. You understood roughly half of it and looked up the rest afterwards, and by then the conversation had moved on. That is not a gap in intelligence. Nobody ever taught you the vocabulary, because your training was in something else. I came into business from a specialist track and spent two years quietly translating.
What this course actually covers
Six blocks, assembled as one loop around a company. First, what a business sits inside and how it is measured: market structure, Porter's five forces, the Boston matrix, inflation and interest rates, regulation, risk, and the three financial statements explained from zero. Second, how a company finds customers — market diagnosis, marketing strategy, budget and return on marketing spend, brand, digital channels and how the function is structured. Third, how money actually arrives: the revenue funnel from lead to payment, where it leaks, acquisition cost against lifetime value, and how team metrics connect to the profit and loss. Fourth, how a business problem gets framed — telling a symptom from a problem, gathering requirements, and seeing the system whole. Fifth, how work flows: process description, BPMN, and running a mapping project. Sixth, how companies are arranged, including the matrix, levels of management and span of control.
A note on one block
The first eight lessons come from a course recorded for a people-function audience, and its final lesson closes with justifying that function's initiatives financially. The content itself is entirely general — STEEPLE, five forces, the Boston matrix, central banks, international trade and the three financial statements do not change by department. The folder name is the only thing about it that is specific.
Who is teaching this
I am Mike Pritula. I built the people system at Preply as it became a unicorn, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 42 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: five forces, the Boston matrix, the three statements, 4P and STP, the revenue funnel, unit economics, BPMN, the six design drivers
Explanations built for someone hearing each term for the first time
Where to start
Write down five words you have heard in meetings this month and could not define precisely. Most of them are in this course, and none of them are complicated once someone explains them properly. Enrol now and start today.