
In this lecture you work on the one question every team asks after a strategy is announced, you see three possible answers and what each of them opens, and then.
This course is built from six disciplines: strategic planning, internal communications, goal setting, facilitation, change management and employee engagement.
The map of the course
A dictionary for reading lectures from other fields as strategy communication
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Strategy Answer Card and fill in one line after each lecture.
What a strategic plan actually contains
How it differs from operational planning
The five-step plan
The strategic planning model
Preparing the project plan for the strategy work
Choosing who owns the plan
Forming and training the planning team
Running the first planning meeting
Assessing mission, vision and guiding principles honestly
Stakeholder analysis and a structure review
Scanning the external environment
Gap analysis, and making recommendations
Shaping the desired future state
Choosing participants and a facilitator
Day one: working from the starting point
Day two: working towards the target point
Defining the plan and the desired outcomes
Finalising the document
Communicating the strategy to the organisation
Building the implementation plan
Developing performance metrics for the plan
Assigning owners and allocating resources
Executing against milestones
Training people, and sustaining the strategy afterwards
Why announcing a strategy is not the same as communicating it
How communication supports results
Running a communications audit
Asking people how they actually receive information
Communication as problem solving rather than announcement
Supporting the leadership team
Influencing behaviour through communication
Deciding what a message is for before writing it
Do you know your people, or your assumptions about them
Segmenting them and building personas
Where the data comes from
Building messages, and a template for an effective one
Matching the channel to the message
The Scottish Water channel mix
Getting attention in a crowded environment
Working with managers as a channel, and training them for it
Building the communication process
Managing change through communication
Delivering the parts of a strategy people will not like
Communicating culture rather than posting it
Why this needs measurement at all
The indicators worth tracking
Gathering the information to evaluate it
Preparing a report leadership will read
The definition and core principles, from a delivery point of view
How company goals connect to what a team does on Monday
The manager's role in setting and managing them
Focusing on what is business-critical, and wording it correctly
Preparing the team for a goal-setting cycle
Running the first meeting
The "from X to Y by Z" format in practice
Selling the change with both rational and emotional arguments
The cycle: planning, monitoring, evaluation
Setting up the regular meeting that catches problems early
Adjusting objectives without abandoning them
Why leading indicators decide the outcome
Scoring delivery and setting the next set
Running the wrap-up conversation
Recognising achievement and planning growth from it
Presenting the outcome upward, and feeding it back into strategy
How facilitation relates to how decisions actually get made
The basic principles
The role itself, and what it is not
The single most important skill the role requires
The main stages of preparation
Formulating the goal precisely
Selecting participants
How to open a session so the room settles
Keeping a group focused on a strategic question
Managing the group rather than the agenda
Taking notes while staying present
Gathering information, generating ideas, choosing priorities
Summing up so nobody leaves with a different version
Assigning owners to actions
Evaluating how the session went
Handling the difficult participant and the unexpected
How a group actually reaches agreement
Maintaining the atmosphere without policing it
Exercises that shift a stuck room
Estimating timing honestly
Facilitating online
Facilitating a large meeting, including an all-hands
Working with an international group
How people usually react to a new direction
The eight mistakes companies make when implementing it
What the consequences look like a year later
What determines success, and Kotter's model
Splitting large change into smaller projects
Sequencing the steps rather than picking favourites
The role of managers against the role of leaders
Creating a genuine sense of urgency
Reinforcing the need over time
The role of leaders in introducing it
Building the change team
This course contains the use of artificial intelligence.
Ask three people in your company what the strategy is. The answers you get are the strategy. Whatever is in the document is a draft of it.
Where it stops being understood
The leadership team spends two days getting to a shared view, and every one of them leaves genuinely aligned. Then it is compressed into a slide, sent as an email, mentioned once at an all-hands, and handed to managers who were not in the room and have to explain it convincingly on Monday. By the time it reaches the person doing the work, it has been through four retellings, none of which were designed. I have written that email and been surprised, months later, at what people believed it said.
What this course actually covers
Six blocks, following the message the whole way down. First, where it is born: preparing and running a strategy session that produces a document and an implementation plan rather than photographs of a whiteboard. Second, communication as a system — auditing how people actually receive information, segmenting the internal audience, building personas, choosing the channel for the message, delivering the parts nobody will like, and measuring whether it arrived. Third, translating strategy into objectives a person can restate in their own words, using the "from X to Y by Z" format, and running the quarterly rhythm that keeps them alive. Fourth, facilitating the room where the strategy is discussed rather than announced, including large sessions and difficult participants. Fifth, resistance: the eight mistakes, Kotter's model, the rider-elephant-path model, early wins and anchoring the change. Sixth, engagement measurement as the honest test of whether any of it landed.
A note on the material
Fourteen of the thirty-six lessons were recorded as internal communications and engagement work. That is the subject rather than a substitute for it: a strategy is communicated to people inside a company, and engagement measurement is the most direct way of checking it reached further than the reporting pack.
Who is teaching this
I am Mike. I built the people system at Preply as it became a unicorn, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 36 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: the two-day session agenda, the communications audit, audience personas and the message template, the "from X to Y by Z" format, Kotter's eight steps, Gallup Q12
Practical work on the strategy you actually have to communicate
Where to start
Ask three people at different levels what the company is trying to achieve this year, and write down the answers word for word. That set of three sentences is your real starting point. Enrol now and start today.