
The role of research in a decision you are about to fund
The most common types
Automation tools
Market benchmarks
Satisfaction and loyalty studies
Engagement and experience studies
Value proposition studies
Pulse surveys, and the exit conversation
Question types and response options
Using scales properly
The length at which answers stop being honest
Open questions, platforms, and building the form
Setting the question the research has to answer
Designing the questionnaire itself
Promoting it
Reminders, and what actually lifts the response rate
Report formats, and which sections to include
Choosing chart types
Preparing recommendations
Analysing open answers, and text analysis
What conclusions the data actually supports
Planning the actions that follow
Interim measurement to check the change
Running attraction as a marketing function rather than a hope
Launching a site that converts
Gamification
Building a community, and designing the page
Platforms and channels for staying in touch
Referral programmes, and how to design one deliberately
Tracking who came from where
Chatbots
Email as a channel
Content marketing and video
Search optimisation
Writing text that gets clicked, and choosing images
Setting up paid search advertising
Web analytics
Remarketing and its formats
Launching the first campaign, with cases
Paid advertising on social platforms
Promotion on the professional and broad-reach networks
Promotion on video and image platforms
Running your page everywhere, with cases
The analytics of the whole attraction effort
Cost of acquisition, and time to result
Sources, and the quality each one brings
Building the report you will actually read
Auditing the acquisition you are already doing
The indicators worth tracking
The journey map
What a funnel tells you, and what it does not
Analysing the funnel step by step
FAB, AIDA and SPIN applied to attraction
Finding the bottleneck
Turning a funnel into something self-sustaining
The power of copywriting
Text that raises conversion at the top
Writing to people who were not looking for you
Why people go quiet, and how not to go quiet yourself
Building an actual dialogue rather than a pitch
Why feedback changes the numbers downstream
Analysing every phase of the interaction
Where persuasion belongs in each phase
A strategy when you cannot compete on price
A strategy for a genuinely difficult offer
A strategy when you have no reputation yet
Handling negative comment online, and what to do when the market is empty
Your personal brand as leverage
How many messages to send before stopping
Which messages to send, and automating the tracking
Writing in messengers, and handling a flat refusal
The main stages of a sale, and the AIDA sequence
SPIN: situation, problem, implication, need-payoff
Features, advantages, benefits, and the expectations list
The value proposition canvas, mirroring, and working with testimonials
Acquisition channels analysed with SWOT
Buyer personas
Cold outreach qualified with BANT
The five-touch method, social selling, and the elevator pitch
The ladder of persuasion, and open questions
Storytelling in the presentation
Objections handled with LAER, and with Feel-Felt-Found
The alternative choice and the direct close
Planning the day with Pomodoro and GTD
SMART goals and tracking them
The Eisenhower matrix and time blocking
Automating the process, and avoiding burnout
Chatbots and AI for handling enquiries
What a client system is actually for
Automation and data analysis inside it
Where the tooling is heading
Acquisition cost, lifetime value, conversion and average deal size
Analysing the funnel and interpreting it
An improvement plan built with plan-do-check-act
Collecting feedback through surveys, interviews and satisfaction scores
The main tasks and functions
The effect on experience and on results
Recommendation, satisfaction, effort and first contact resolution
How this connects to everything else you do
The goals of an audit, and assessing where you are
Mapping the client journey
Collecting data: surveys, interviews, feedback
Strengths, weaknesses, bottlenecks and growth points
Building the vision behind how you serve clients
Long-term and short-term goals
Service policy and standards
Choosing the model, and implementing it
Hiring and onboarding into a client-facing role
Training and coaching
Motivation, financial and otherwise
Performance, feedback and career tracks
Working out what needs optimising
Using client relationship systems
Chatbots, AI and self-service
Service level agreements, standard procedures and quality control
Experience metrics: recommendation, satisfaction, effort
Delivery metrics: handling time, first contact resolution, service level
Analysing what clients tell you
Reporting, visualisation and deciding from it
This course contains the use of artificial intelligence.
Working alone rarely fails on the quality of the work. It fails on rhythm: while the project runs there is no time to look for the next one.
The month with no income
The project ends and you start looking, and then you discover that from first contact to first payment is six to eight weeks. So you spend those weeks earning nothing, having earned well the month before. Then a client appears, you go under water again, and the cycle repeats — which means your annual income is set less by your rate than by how many of those empty months you have. Meanwhile the client from last year, who was pleased with the work, has quietly gone somewhere else and you never found out why, because nobody ever asked them anything.
What this course covers
Forty-four lessons that build a flow which does not depend on whether you are busy this week. Who buys, first: survey types and what each one answers, questionnaire design, scales, the length at which answers stop being honest, getting a decent response rate, and reading the open answers where the actual content lives. Then where people find you: the site, the community, referral programmes designed deliberately rather than hoped for, email, content and video, search optimisation, copy that gets clicked, paid search, web analytics, remarketing, paid social across six platforms, and measuring every channel by cost, speed and quality of what it brings. Then the funnel: auditing what you already do, the journey map, step-by-step analysis to find where people disappear, FAB, AIDA and SPIN, text that converts, writing to people who were not looking for you, strategies for when nobody has heard of you, handling negative comment, and how many messages to send before stopping. Then selling itself: the stages of a deal, buyer psychology, the value proposition canvas, personas, cold outreach qualified with BANT, the five-touch method, the elevator pitch, the ladder of persuasion, objections through LAER and Feel-Felt-Found, closing techniques, running your own day, and the numbers — acquisition cost, lifetime value, conversion, average deal. Then keeping people: the client journey audit, service standards, satisfaction and effort scores, difficult clients, escalation, and preventing the review before it is written. Finally the money: the financial model, what changes as you grow, budgeting as decision-making, the metrics that matter, and building something that survives scaling.
Three blocks recorded for a different kind of attraction
The research, channels and funnel blocks were recorded for people attracting candidates rather than customers. Paid search, web analytics, remarketing, cost per acquisition, questionnaire design, funnel analysis and writing to someone who was not looking for you behave identically whoever you are trying to reach. If anything, attracting a candidate is the harder version of the problem: a person who already has a job replies more reluctantly than a person who has one.
Who is teaching this
I am Mike Pritula. I built the people system at Preply as it became a unicorn, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 44 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: questionnaire design and scales, channel measurement, the funnel audit and journey map, AIDA, SPIN, FAB, the value proposition canvas, BANT, LAER, the acquisition cost and lifetime value calculations, the client journey audit, and the service indicators
The acquisition system the other solo-business courses leave out
Where to start
Count the months in the last two years when you invoiced nothing or almost nothing. That number, not your rate, is what this course is aimed at. Enrol now and start today.