
Who a troubleshooter is and how they differ from a crisis manager
Problem versus trouble: when this approach is the right one
The four basic steps: localise, find the cause, propose, implement
The beginner's mistake of treating symptoms
From symptoms to substance using 5W1H
SCQA: packaging a problem into a clear request
Logic tree and MECE so nothing is missed
Checking the boundaries: what is in scope and what is out
5 Whys as the simplest root extractor
Ishikawa diagram and the 6M categories of causes
Confirming a cause is real rather than convenient
Pitfalls: false roots and stopping too early
The 80/20 rule and finding the vital few factors
Pareto chart: where most of the damage sits
Bottlenecks through the Theory of Constraints
Prioritisation by impact against cost
Brainstorming done right: rules and anti-rules
SCAMPER and Six Thinking Hats for going past the obvious
Barriers to creativity and how to remove them
Fast screening of ideas against criteria
The Ideal Final Result and the search for hidden resources
Contradictions: resolving them without compromise
Altshuller's 40 principles with business examples
When TRIZ beats brainstorming and when it does not
Paradoxical questions for situations that look hopeless
Psychological inertia and how to break the pattern
Morphological analysis and the focal object method
Building your personal combination of techniques
The consultant as moderator: neutrality and focus on the goal
Script for a collective session: analysis, ideas, choice, plan
Handling domination, conflict and idle talk
Nominal group technique, Delphi and online whiteboards
Profitability: breaking down revenue and costs to find the dip
Business situation, SWOT and 5P for strategy questions
Lean and Six Sigma for speed and defect reduction
McKinsey 7S for organisational diagnostics, ADKAR for implementation
The map of methods from root cause analysis to TRIZ and Lean
Combining techniques instead of hunting for one answer
A personal development plan: analytics, creativity, stress management
Reputation, confidentiality and responsibility towards the client
Translating business value into solutions
Problem versus solution mindset and telling a symptom from a problem
Formulating a business problem statement
The Problem → Goal → Constraint → Metric framework
Stakeholder mapping and influence analysis
Elicitation techniques and asking the client the right questions
Working with conflicting requirements
Prioritisation by value versus effort
Types of requirements: business, functional and non-functional
User stories: structure, examples and anti-patterns
Acceptance criteria in the Given–When–Then format
BRD, SRS and PRD documents in real use
What a business process means for a consultant
The AS-IS and TO-BE approach
BPMN: the minimum necessary set of elements
Proposing improvements rather than delivering diagrams
System context diagram and functional decomposition
User flows, scenarios, data objects and business rules
Non-functional requirements: performance, security and SLA
Traceability between requirements, processes and solutions
Working in Agile, Scrum and Waterfall environments
Managing the backlog and changing requirements
Change requests and impact analysis
Defending requirements in front of both business and IT
How to optimise the business operating model
Which financial metrics measure company efficiency
What an efficiency-driven business looks like in practice
Turning strategy into a clear set of financial goals
Creating the foundation for scaling
Understanding which resources the goals require
Different modelling approaches at different stages
What changes from start-up to global corporation
Diagnosing which stage the client is actually at
Embedding mission and vision into planned indicators
Why the people behind every efficiency metric matter
Keeping values from becoming decoration
Building process chains across the company
Identifying inefficient areas that consume money quietly
Why every business has its black holes
Why setting a goal is not enough on its own
Making people believe the target is achievable
Energising the team to deliver on it
Why even small tasks must connect to the core mission
Not losing the link moving from strategy to tactics
Building the pyramid for a client organisation
Why budgets are not about spending the money
Budgeting as a tool for correct management decisions
Keeping the plan simple enough that people use it
The four perspectives and how they connect
How not to kill a working business with indicators
How not to kill motivation with them either
Applying Lean methodology to financial processes
Removing waste from the finance function itself
Where Lean produces measurable savings
Why a solid model makes scaling straightforward
Avoiding a process rebuild at every growth spurt
The financial foundation scaling requires
The future direction of financial modelling
What to start thinking about today
Moving beyond efficiency as the only goal
This course contains the use of artificial intelligence.
Clients rarely tell you their real problem. They tell you the symptom that finally annoyed someone senior enough to pay for help.
Where consulting engagements go wrong
Usually in the first week. Somebody accepts the client's framing at face value, builds a beautiful analysis on top of it, and delivers a recommendation that solves a problem the business does not have. Or the diagnosis is right, the deck is excellent, and nothing happens afterwards — because the decision was never made in the room, and nobody's name was written next to any action.
I have been on both sides of this. I have hired consultants and received the slide pack that changed nothing, and I have gone into organisations to fix things that had already been diagnosed twice.
The method this course teaches
Frame the problem before touching it: 5W1H, SCQA, a MECE logic tree, and an explicit line around what is out of scope. Find the cause and prove it, rather than proposing the first plausible story. Use Pareto and the Theory of Constraints to show where the damage actually concentrates, because effort spread evenly is effort wasted.
Then options — including SCAMPER, Six Thinking Hats and TRIZ for the cases where the obvious answers have run out. Then the financial case, because a recommendation without numbers is an opinion. Then process work: mapping, waste, the improved design and the calculated gain. And finally delivery, because the part most consultants skip is turning the recommendation into a project with a scope, a budget, a risk register and somebody accountable.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals.
Why the course ends with facilitation
Because the last mile is where value is created or lost. You can be entirely right and still leave a room where everyone nodded and nothing was decided. The final section is how to run the session that ends with a decision, an owner and a date — which is, in the end, what the client is paying for.
What is included
- Lifetime access to all course materials
- Active instructor support in the Q&A section
- Udemy Certificate of Completion
- Practical assignments and real business cases
- A section with additional courses, tools and resources
A note on the length
52 lessons is a lot. That is deliberate — consulting is not one framework, it is a sequence, and the sequence is what makes it reliable. Work through it in order and you will have a method you can apply to any problem a client brings. Enrol now and start the first lesson today.