HR Conflict Management and Emotional Intelligence 3.0
What you'll learn
- Understand the sources and types of workplace conflicts, identifying early warning signs and their impact on individuals and organizations.
- Apply a range of conflict resolution strategies, including collaborative problem-solving, mediation, and negotiation skills, to achieve mutually outcomes
- Develop emotional intelligence competencies, including self-awareness, self-regulation, empathy, and social awareness, to navigate conflicts with empathy
- Employ emotionally intelligent communication techniques, such as assertive communication and active listening, to de-escalate conflicts and build rapport.
- Utilize advanced conflict management techniques, including cross-cultural conflict resolution and conflict coaching, to address diverse workplace challenges
- Implement emotional intelligence principles in HR practices, including recruitment, training, and performance management, to foster a positive and supporting
- Build strong interpersonal relationships and trust within teams by fostering a culture of respect, collaboration, and open communication.
- Demonstrate proficiency in applying conflict management and emotional intelligence principles through practical exercises, case studies, & real-world scenarios
Requirements
- Basic skills and Ideas of Conflict Management and Emotional Intelligence !
Description
The HR Conflict Management and Emotional Intelligence 3.0 course is designed to equip participants with the essential knowledge and skills needed to effectively manage conflicts in the workplace while leveraging emotional intelligence principles.
Conflict in the workplace is inevitable, but when handled poorly, it can lead to decreased productivity, low morale, and strained relationships. This course begins by exploring the various sources and types of workplace conflicts, helping participants understand the early warning signs and underlying dynamics.
Participants will then delve into a range of conflict resolution strategies, including collaborative problem-solving, mediation techniques, and negotiation skills. Through interactive exercises and case studies, they will learn how to facilitate constructive dialogue, build consensus, and reach mutually beneficial solutions.
Emotional intelligence (EI) plays a crucial role in navigating conflicts with empathy, self-awareness, and social awareness. Participants will explore the components of EI and how they can apply them to manage their own emotions, understand others' perspectives, and communicate effectively during conflict situations.
Building on this foundation, participants will learn practical techniques for emotionally intelligent communication, conflict de-escalation, and relationship-building. They will gain insights into managing cross-cultural conflicts, coaching individuals through conflicts, and integrating EI principles into HR practices such as recruitment, training, and performance management.
By the end of the course, participants will emerge with a comprehensive toolkit for effectively managing conflicts in the workplace, fostering positive relationships, and promoting a culture of collaboration, respect, and emotional intelligence. Whether they are HR professionals, team leaders, or employees seeking to enhance their conflict resolution skills, this course offers valuable insights and strategies for navigating the complexities of interpersonal dynamics in today's diverse workplace environments.
In this master course, I would like to teach the 5 major topics:
Module 1: Understanding Conflict in the Workplace
Module 2: Conflict Resolution Strategies
Module 3: Emotional Intelligence in Conflict Management
Module 4: Applying Emotional Intelligence Techniques
Module 5: Advanced Topics in Conflict Management and Emotional Intelligence
Enroll now and learn today !
Who this course is for:
- All UG and PG HR, Business, General Management, Marketing & Entrepreneurship Students
- Interested students to learn above the concepts of Conflict Management and Emotional Intelligence
Instructor
- 4.3 Instructor Rating
- 60,331 Reviews
- 618,248 Students
- 340 Courses
Achievements on Udemy : (UDEMY TOP BUSINESS BEST SELLER & FULL TIME UDEMY INSTRUCTOR)
[1] Enrolled over 618,000 students from 214 countries & 48+ Udemy Business (UFB) Courses for Business Subscription.
[2] Delivered a staggering 4.15 million course enrollments, with 12,430,007 minutes taught Including UFB Courses (Upto May' 2025).
[3] Offered a diverse array of 340 courses, covering Business, General Management, Leadership, IT, Software and Systems, Psychology, Education, and Media Studies.
Credentials and Qualifications of Dr. José:
Dr. José's extensive qualifications showcase his dedication to various fields:
[1] Earned a Ph.D. in Entrepreneurship & Business Management in 2019, contributing to the understanding of business dynamics.
[2] Holds an M.Phil. in Business & General Management, establishing a solid foundation in comprehensive management knowledge.
[3] Completed a Masters in Financial Markets in 2015, demonstrating expertise in financial systems.
[4] Acquired a Masters in Information Technology in 2013, equipping him with technological proficiency.
[5] Achieved a Masters in Human Resource Management (MBA) in 2011, highlighting organizational skills.
[6] Secured a Bachelors in Mathematics in 2009, emphasizing analytical and statistics prowess.
[7] Earned a Diploma in Teacher Education in 2006, showing dedication to education.
This diverse academic background positions Dr. José as a well-rounded and versatile professional.
Teaching Experience:
Dr. José is an accomplished expert with a wealth of teaching and industry experience:
[1] Currently he is working as a Researcher and Professor of Florida Christian University (FCU Online), Orlando, FL.
[2] Serves as a Senior Researcher, Professor, and Subject Matter Expert at UTEL University, Universidad Centro Panamericano de Estudios Superiores - México, IBS-BFSU (International Business School - Beijing Foreign Studies University) China.
[2] Holds the title of Honorary and Visiting Professor at NGCEF Australia, ISCIP Canada, and Judge of the Research center for the Internationalization of companies from emerging economies (I-CEE) & Global Forum on Business Case Study.
[3] Dr. José, Specializes in digital transformation teaching, innovative teaching, and project based strategies for startup teaching in digital platform ecosystems.
Instructional Design and Curriculum Development Experience:
Dr. José's instructional design and curriculum development contributions are noteworthy:
[1] Designed and developed more than 5 specialized Post Graduate Master Degree courses for International Business School - Beijing Foreign Studies University (IBS-BFSU).
[2] Expertise in corporate entrepreneurship, organizational innovation, and learning.
[3] Over 15 years of experience as a business and IT consultant for over 20 successful startup businesses.
[4] Designed, developed, and hosted over 200 corporate business websites since 2007, receiving over 10 awards for graphic and web design.
Interests of Teaching Topics:
Dr. José's teaching interests span a wide range of subjects:
[1] Conducted, supervised, and handled more than 10,000 UG, PG students since 2007.
[2] Led training sessions for undergraduate and postgraduate Master Degree graduates in areas such as Entrepreneurship Development, Business Management, Human Resource Management and Development, Marketing, Digital Marketing, Finance and Financial Markets, Economics, Statistics, Education, Psychology, Leadership and Personal Development, Multimedia, Information Technology, IEEE Domains, and Software Certification Courses.
[3] Regular Keynote Speaker at AEIC China and Whither Our Economies (WoE) Lithuania.
[4] Currently guiding 5 Ph.D. Scholars in Business Administration, Computer Science, and IT Domains.
Certifications, Research and Publications:
Dr. José boasts an impressive list of certifications, research, and publications:
[1] Completed more than 30+ Software, IT, and Business Certifications.
[2] Serves as an Editor of Science Direct PLAS Journal, Ai Scholar China and certified reviewer for several renowned publishers from Springer Nature, Online Wiley, Emerald & SAGE.
[3] Published over 50 research and review articles, 8-12 solo-authored full case studies, 4 book chapters, and numerous book reviews and some listed in WoS & Scopus Listings.
[4] Google Scholar Citation 100+ and Research Gate Score is 270.90 with 54+ Citations, 59,299+ reads, and 27 Research Recommendations.
[5] European Alliance for Innovation (EAI) Score is 16.
Honors and Awards:
Dr. José's accomplishments are celebrated with various honors and awards:
[1] Top Funding Project Writer.
[2] Top Researcher Award 2019-2024.
[3] Best Ph.D. Thesis Award 2018.
[4] Distinguished Young Scientist 2017.
[5] University Topper (2011-2012).
[6] Seven-time recipient of the FCB - Faculty Competency Building Award (2011-2018).
[7] Mr. Perfect Award in 2008.
International Memberships and Activities:
[1] Holds memberships in 35+ International academic and professional bodies, including IEEE (ID : 96447154), Oulu Entrepreneurship Society - Finland, AfSAE (ID: 256521), ISPIM (ID: 1374), ITPA (ID: 29660) and many more.
[2] Volunteers for Scopus, Web of Science, and ABDC Indexed journals.
[3] Serves as an editorial and reviewer board member for over 30+ journals and has reviewed 200+ articles since 2019.