
The lecture starts with real work: you take the document you write most often and lay out four weeks, from naming it and timing yourself to handing the instruction to a colleague and fixing what breaks.
This course is built from six disciplines: business analysis, process description, AI fundamentals, prompt engineering, AI operations and data analysis with AI.
The map of the course
A dictionary for reading lectures recorded on people and operations data as your own analysis work
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the First Draft Plan and fill in one week at a time.
Tools in this lecture
Files to download (1)
Translating business value into a solution
Problem mindset against solution mindset
Telling a symptom from a problem
Value-driven analysis, and the Problem to Goal to Constraint to Metric framework
Tools in this lecture
Ready to use on the slides (11)
Models and methods explained (6)
Stakeholder mapping and influence analysis
Elicitation techniques
Asking the business the right questions
Working with conflicting requirements, and prioritising by value against effort
Tools in this lecture
Files to download (4)
Ready to use on the slides (17)
Models and methods explained (2)
Business, functional and non-functional requirements
User stories: structure, examples and anti-patterns
Acceptance criteria in Given-When-Then form
Use cases, BRD, SRS, PRD, and the definition of ready
Tools in this lecture
Files to download (3)
Ready to use on the slides (15)
Models and methods explained (4)
What a business process means in practice
The AS-IS and TO-BE approach
The minimum necessary BPMN
Finding bottlenecks and waste, and proposing improvements rather than diagrams
Tools in this lecture
Files to download (3)
Ready to use on the slides (10)
Models and methods explained (2)
The system context diagram
Functional decomposition
User flows, data objects and business rules
Non-functional requirements and traceability
Tools in this lecture
Files to download (3)
Ready to use on the slides (12)
Models and methods explained (1)
Working in Agile, Scrum and waterfall
The backlog and requirements that keep moving
Change requests and impact analysis
Managing scope, and defending requirements to both sides
Tools in this lecture
Files to download (3)
Ready to use on the slides (13)
Models and methods explained (8)
Who should own process description
What describing a process actually buys you
What a description consists of
Which processes are worth describing first, especially before automating anything
Tools in this lecture
Files to download (2)
Ready to use on the slides (3)
Models and methods explained (9)
How processes are described around the world
Which methodology fits your situation
Using flowcharts
A simple BPMN diagram, and analysing what it reveals
Tools in this lecture
Ready to use on the slides (4)
Models and methods explained (3)
Process description models
Templates worth reusing
The software available
A worked description using online tools
Tools in this lecture
Files to download (1)
Services and apps shown in this lecture (1)
What the output actually is
Implementing a described process so people follow it
Evaluating whether it works
Adjusting it afterwards
Tools in this lecture
Ready to use on the slides (6)
Models and methods explained (1)
Describing onboarding
Describing recruitment
Describing training and performance management
Describing offboarding
Creating the project team and choosing the processes
Preparing the concept and defending it with management
Launching, and reporting on the project
Closing it and monitoring what happens next
Tools in this lecture
Ready to use on the slides (10)
Models and methods explained (1)
What a large language model is: capabilities and limitations
A short history, and what the alternatives are
How to formulate a prompt so the answer is usable
Working with the interface, and where the field is heading
Tools in this lecture
Ready to use on the slides (6)
Services and apps shown in this lecture (1)
Organising tasks and plans
Generating ideas and support for decisions
Optimising your own processes with ready prompt templates
Practical examples
Tools in this lecture
Ready to use on the slides (31)
Models and methods explained (2)
Drafting business correspondence and documents
Producing reports, instructions and templates quickly
Analysing information and files
Building a custom assistant on your own documents, tuned to your role
Tools in this lecture
Ready to use on the slides (51)
Services and apps shown in this lecture (1)
Generating ideas, names and wording
Creating content for different formats
Rewriting, improving and adapting text to a required style
Working with generated images
Tools in this lecture
Ready to use on the slides (5)
Finding and structuring information
Producing summaries, lists and analytical material
Studying a new domain through questions and dialogue
Prompts for developing a skill quickly
Tools in this lecture
Ready to use on the slides (6)
Services and apps shown in this lecture (14)
Integrating AI into everyday processes through apps and automation
Building complex prompts for precise answers
Non-standard tasks, from wording to strategy
Services built on top of these models
Tools in this lecture
Ready to use on the slides (9)
The seven blocks of an advanced prompt: role, context, task, examples, constraints, format, validation
RISEN, CRISPE, CREATE and RTF, and when each applies
Why role and context account for most of the answer quality
Few-shot examples, and the validation block that makes the model check itself
Tools in this lecture
Files to download (3)
Ready to use on the slides (11)
Models and methods explained (2)
Chain-of-thought and the accuracy it adds
Self-consistency: several answers, and picking the reliable one
Tree-of-thoughts for multi-criteria assessment
ReAct, and combining techniques inside a single prompt
Tools in this lecture
Files to download (3)
Ready to use on the slides (8)
Models and methods explained (4)
The shift from prompt engineering to context engineering
Projects: an assistant loaded with your own policies, templates and documents
Custom instructions and system prompts: set up once, works afterwards
RAG explained without an API, and managing context across sessions
Tools in this lecture
Files to download (3)
Ready to use on the slides (9)
Services and apps shown in this lecture (1)
Models and methods explained (2)
The difference between a prompt, a workflow and an agent
Prompt chains where one output becomes the next input
MCP and tool use: reading mail, calendar and spreadsheets
n8n as a no-code builder, and where a human still has to approve
Tools in this lecture
Files to download (4)
Ready to use on the slides (7)
Services and apps shown in this lecture (1)
Models and methods explained (3)
The landscape: the assistant, the desktop workspace and the coding agent
Where Projects, Skills, Plugins and MCP connectors each live
Setting up a workspace and connecting Drive, mail and messaging
Building the company-wide knowledge base every other Project inherits
Tools in this lecture
Files to download (3)
Ready to use on the slides (5)
Services and apps shown in this lecture (1)
Models and methods explained (2)
Building a Project with role-specific instructions and a reference knowledge base
Writing four custom Skills for one workflow
Taking apart an official command and adapting it to your own rules
Worked on a recruiting workflow: job description, search strings, screening rubric, draft offer
Tools in this lecture
Files to download (4)
Ready to use on the slides (12)
Services and apps shown in this lecture (1)
Models and methods explained (2)
Customising an official command for your own process
Writing Skills that generate a pack of documents from one input
Building a self-service knowledge base for repeated questions
Worked on onboarding: welcome pack, 30-60-90 plan, day-one checklist, access list
Tools in this lecture
Files to download (3)
Ready to use on the slides (12)
Services and apps shown in this lecture (3)
This course contains the use of artificial intelligence.
Most analysts have tried AI, received something that read well and meant little, and quietly gone back to writing everything themselves. The output was weak because the input was a sentence. Here are 533 tools to give it structure: 381 ready-to-use AI prompts, templates, procedures, checklists and matrices, 57 models and methods, 20 services shown on screen and 75 working files.
Open a lecture, take the template, build one document you write every week.
Why the first attempt disappoints
You asked for a document and got a plausible one with invented specifics. You asked for analysis and got a summary of what you had already written. The model had no access to your policies, definitions or templates, so it answered from the general internet. And every time you wanted the same output again, you rebuilt the request from scratch, so nothing accumulated.
What changes after this course
Requirements start from a framed problem and stay traceable. Processes are described before they are automated. Your prompts have a structure, your context is loaded once and reused, and a Skill runs the same workflow every time. Data goes from a raw export to a defended presentation. And the whole set can be installed by your team as one package.
A note on the examples
The AI sections are taught on people and operations data: recruiting, onboarding, reviews and pay. The methods are domain-neutral: a Skill, a retrieval setup or an analysis cycle works on any dataset. The examples are kept as recorded, because a real dataset teaches more than an invented one.
What is inside: 533 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
Where the tools are
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.
When I did HR analytics, there was no AI, and a lot was done by hand in Excel. Out of curiosity I later ran my old tasks through Claude, and work that used to take me a week took a couple of hours: a few prompts, a few comments, a few corrections. I also use Claude to write messages for our Telegram channel, and the key is saying exactly which format I need: when I ask for Telegram markup, I get a finished message ready to paste.
How to use the course
Start with the analyst's craft if requirements are your daily work, or with the AI sections if you already write them. Build one Skill for the document you write most often as you go. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
Where to start
Take the document you write most often and build it as a Skill during the course. Enrol now and start your first lesson today.