
In this lecture we welcome you and explain how the course is structured and what you can expect.
Use an eight-week automated timing checklist to open your bed and breakfast, calculating deadlines for permits, safety plans, and marketing from key date to opening day.
Define a bed and breakfast operator who welcomes guests, provides rest and breakfast, and handles innkeeper duties, finances, marketing, and compliance to ensure profitability.
Build meaningful guest connections and craft unique experiences as a bed and breakfast owner. Observe guests' stories, celebrate milestones, and leverage creativity and flexible scheduling to grow a rewarding business.
Develop the passion mindsets of a successful bed and breakfast owner by cultivating discretion, organization, eye for detail, proactivity, multitasking, creativity, learning, vision, action, and a strong team.
Choose between a full-time bed and breakfast or a side hustle, keep your day job until your bed and breakfast income supports your lifestyle, and explore half-time innkeeper opportunities.
Launch a bed and breakfast in your family home while balancing work and life, protecting privacy, and maintaining a detailed accounting system to separate business and personal expenses.
Examine the financial plan to set your room rates, accounting for full costs, overhead and fixed costs, and sales projections to determine a pricing strategy.
Write the executive summary last as a concise, one-page, standalone trailer of the full business plan, guiding readers and mirroring its structure.
You can download the financial plan here. To get the numbers file (Apple), download and unzip the zip file
Compute your bed and breakfast break-even by linking fixed monthly costs, room rate, and occupancy to the required monthly rooms, then adjust costs or prices to manage cash flow.
Analyze a daily Excel dashboard to track occupancy, revenue, and monthly trends for your bed and breakfast, and use insights to optimize marketing and staffing.
Choose a bed and mattress carefully to ensure guests sleep well, focusing on comfort and proper selection for a bed and breakfast stay.
Offer facilities like a jacuzzi, pool, or sauna, and prioritize open, high-speed wifi plus bike rentals to attract guests and boost income.
Use a welcome book in your bed and breakfast to streamline guest arrival by sharing essential information, contact details, photos, and area tips for excursions, shops, and services.
Learn how to present thoughtful gifts and wrapping ideas for a bed and breakfast, enhancing guest experiences.
Learn to set precise SMART goals for your bed and breakfast by detailing specific targets, measurable progress, action steps, realistic timelines, and deadlines to guide daily progress.
Explore why etiquette matters to curb rude behavior, preserve social values, and help you stand out in job interviews, dining, and business interactions in a smartphone era.
Master self-confidence through the art of conversation by aligning verbal and nonverbal cues—body language, physiology, and intonation—to shape interactions and outcomes.
Design and serve breakfast at your bed and breakfast, choosing buffet, served, or menu options, while using local produce, storytelling, allergy-friendly choices, and cost efficiency.
Prioritize personal hygiene and glove use to ensure food safety in your kitchen. Wash hands, tie back hair, avoid nails, and check freshness by smell and taste.
Learn bed and breakfast waiter etiquette, from left-side plate and right-side drink service to using a tray, staying calm, and maintaining clean, elegant tables.
Define service in hospitality by exploring customer interaction, swift responses, and handling complaints. Use real stories to illustrate ambassador-level guest care and the impact of online reviews.
Understand how service shapes perception by paying sincere attention to customers and mastering eye for detail, influencing their choice and fulfilling their wishes and needs.
Define service through expressions and sentences. Learn to add value to every interaction by being at your best for every customer and doing normal things exceptionally well.
Train staff to deliver top service through disciplined routines, grooming checks, and consistent guest welcoming techniques, with a chief hospitality officer guiding line-ups, information handovers, and email etiquette.
Discover how to use language powerfully by aligning verbal and nonverbal cues, reframing key terms, and using proactive phrases like allow me and can I do anything else for you.
An eye for detail lets you spot things quickly to engage guests and improve presentation, turning ordinary moments into memorable bed and breakfast experiences.
Master four top service techniques: be 100 percent certain before speaking, offer multiple options, deliver invisible service, and use management by walking around to see through guests’ eyes.
Master the art of recovery by listening to words and body language, apologizing with empathy, and offering decisive options that you follow up on to satisfy guests.
Housekeeping combines cleaning with professional administration, budgeting, stock control, accounts, and ceiling amounts, and teaches presenting multiple options to your principal, including laundry, flowers, storage, and cleaning materials.
Learn to organize a bed and breakfast cleaning schedule by applying daily, weekly, monthly, and yearly sparkles across house zones, covering tasks like vacuuming, making beds, wiping sinks, and checklists.
Congratulate learners on completing the bed and breakfast guide and invite them to share photos of their progress as a bed and breakfast operator while staying in touch.
New in 2021!! FREE social media planner for bnb operators with 150+ ideas to post on social media and over 100 hashtags you can use to increase your following.
Why not earn some extra income by opening a bed and breakfast. In this training we take you step by step through the process of opening your business.
You get 3 courses in 1:
Opening and running your bed and breakfast
Giving great service
Personal development by building self confidence
You get a good view on your financials even before opening your doors and we will tell you in detail what to look for and avoid when you are buying an existing bnb or starting a brand new one.
With our marketing section you will be ready to start promoting your business right from the start, since that is the question we get the most: how do I get started? How will people know that we exist. It is not that hard, there are only bnb’s that know how to do it and bnb’s who don’t know.
Next to on demand videos, you will receive numerous documents to get you started straight away. This course will make sure you do not make the same mistakes others have made in the past.