Business English: Professional e-mail writing

Learn to open formal emails with a proper salutation, using titles with last names and appropriate greetings, and choose between known name and generic options when names are unknown.

Identify the body paragraph parts in formal emails, keep to four paragraphs with a single point each, and prompt responses from opening to closing.

Open with a brief self-introduction and a clear reason for writing, use 'I am writing to...' in the opening, and keep it brief yet comprehensive.

Prioritize the most important information in the formal email body, introduce yourself and the purpose, then present the main content concisely near the top, with polite directness and brief paragraphs.

Learn to craft a formal email of inquiry with a clear purpose in the opening paragraph, structured body paragraphs using connectors, and polite, indirect closing requests.

Structure a formal job application email by stating the position, source, and a mutual contact. Show how your qualifications fit and why you deserve an interview, with thanks and follow-up.

Compose an opinion email to editors or officials by stating the topic upfront, presenting reasons and solutions, and ending with a clear conclusion or a call to action.

Craft a formal email of complaint in a four-paragraph structure. Open with the issue, detail what happened in the second paragraph, and close politely with the desired resolution.

Learn to close business emails with effective calls to action by specifying needs, adding deadlines, clarifying timelines, and ending with thanks through practical examples.

Learn how to attach files to professional emails by clicking the attachment symbol, browsing and selecting documents, pictures, audio or video, and uploading them into your message.

Ensure you name attachments clearly, craft a descriptive subject, and reference the attached document in the email body with formal phrases such as "Please find attached".

Avoid long email bodies, the word enclosed, unrelated matters, large attachments, and too many files when the attachment is the email’s main purpose; mention the count if needed.

Proofread your e-mail for content, spelling, and grammar; avoid sensitive information, mention and limit attachments; use a clear subject line and proper to, cc, and bcc fields.

Learn how to respond to your boss's emails with courtesy and clarity, acknowledging receipt, expressing understanding, and outlining next steps across assignments, feedback, praise, and criticism.