
Set clear objectives before digital marketing and monitor progress to stay on course. Measure performance with multiple metrics and formulas to extrapolate results such as bookings, sales, and awareness.
Learn a basics-first approach to set and measure KPIs for social media marketing, grounded in real-world analysis, channel feedback, and practical, jargon-free guidance.
Understand what social media metrics are and why tracking them matters. Move beyond vanity metrics to measure impact, demonstrate value to executives, and drive data-driven decisions.
Explore the four key stages of the social funnel—awareness journey, engagement matrices, conversion matrices, and consumer matrices—and identify KPIs that reveal audience reach, interaction, and conversion effectiveness.
Learn how awareness metrics gauge brand awareness and attention across channels, track audience growth, post reach, potential reach, mentions, shares, impressions, and reporting periods for competitive insight.
Track engagement metrics by counting approval actions (likes and favorites) relative to your followers to gauge content value. Compare engagement rate, amplification rate, and impressions, noting platform benchmarks.
Learn how to measure social media performance through conversion rate, click-through rate, and social media conversions using impressions, clicks, and cookies, with insights from Google Analytics and CPC/CPM metrics.
Learn how to set and measure key social media KPIs by tracking customer testimonials, customer satisfaction score (CSAT), and net promoter score (NPS) to gauge loyalty and future engagement.
Analyze social media data to demonstrate bottom-line impact and move beyond vanity metrics. Present social media analysis as a narrative that adds value for customers.
Any good marketeer needs to know how to measure the performance of any marketing activity he undertakes, and that does not mean that he needs to be limited to just one.
You may need to measure the success of your activity with multiple results.
Setting up and measuring social media matrices that matters, will prove your effort has had a positive, bottom-line impact on the business.
The right data will assure executives that their investment in social is paying off. It’ll also help you continue to make smarter, more data-driven decisions moving forward.
For the purposes of this course and to make it a bit simpler to understand, we will segment the funnel into four key customer journey stages:
· Awareness: these metrics illuminate your current and potential audience.
· Engagement: these metrics show how audiences are interacting with your content.
· Conversion: these metrics demonstrate the effectiveness of your social engagement.
· Consumer: these metrics reflect how active customers think and feel about your brand.
Every stage is populated with its own set of must-measure metrics, KPIs that shed light on the effectiveness of your social media marketing.
We will go over each customer journey and analyses the KPI we can monitor and measure and how we can measure them