How to Manage Difficult Employees
What you'll learn
- Learn to handle potentially emotional employee issues in an unemotional, businesslike way
- Understand what it means to manage an employee "up or out"
- Recognize why diligent documentation matters greatly when managing difficult employees
- Learn from a longtime Fortune 500 executive why adhering closely to Human Resources and company procedures in delicate personnel matters makes good business sense
- No requirements other than a desire to succeed in the field of management
Successfully managing difficult employees is an important management challenge. It can sap management time and energy, and cause stress and anxiety. This course provides a logical framework to help managers approach emotionally-charged employee situations in an unemotional, businesslike way. It describes why it's important to assess employee talent levels and understand employee motivations. It discusses the importance of managing someone "up or out," the reasons for diligent documentation, and the need to adhere closely to company policies in delicate personnel matters. The course includes management cases, plus questions for reflection.
Who this course is for:
- Anyone working in the field of management
- May be of most value to managers facing challenges with a difficult employee
Victor Lipman has over 20 years of Fortune 500 management experience, from front-line management to executive roles. He now consults, coaches, and contributes regularly to Forbes and Psychology Today on management topics, and his work has appeared in Harvard Business Review. He's the author of The Type B Manager (Prentice-Hall Press, 2015). A graduate of Harvard College, he holds an MBA from Western New England University. He has a longstanding interest in the field of management, both good and bad, effective and ineffective, what works and what doesn't.