How to Manage Difficult Employees
4.2 (32 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
96 students enrolled

How to Manage Difficult Employees

Successfully managing hard-to-manage people is a valuable leadership skill
4.2 (32 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
96 students enrolled
Created by Victor Lipman
Last updated 11/2018
Current price: $20.99 Original price: $29.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn to handle potentially emotional employee issues in an unemotional, businesslike way
  • Understand what it means to manage an employee "up or out"
  • Recognize why diligent documentation matters greatly when managing difficult employees
  • Learn from a longtime Fortune 500 executive why adhering closely to Human Resources and company procedures in delicate personnel matters makes good business sense
  • No requirements other than a desire to succeed in the field of management

Successfully managing difficult employees is an important management challenge. It can sap management time and energy, and cause stress and anxiety. This course provides a logical framework to help managers approach emotionally-charged employee situations in an unemotional, businesslike way. It describes why it's important to assess employee talent levels and understand employee motivations. It discusses the importance of managing someone "up or out," the reasons for diligent documentation, and the need to adhere closely to company policies in delicate personnel matters. The course includes management cases, plus questions for reflection.

Who this course is for:
  • Anyone working in the field of management
  • May be of most value to managers facing challenges with a difficult employee
Course content
Expand all 12 lectures 45:22
+ Introduction -- and assessing employee talent
2 lectures 06:28

Overview of the course's content, plus the instructor's background and approach. Students can gauge whether the course seems potentially valuable to them.

Preview 03:36

A problematic employee may be very valuable to an organization -- or not. Students will understand why that talent assessment is important, and can guide future management decisions.

Preview 02:52
+ Seeing and motivating
2 lectures 06:43

Difficult employees may have valid reasons for acting the way they do. Students will gain insight into why it can be helpful to examine those reasons before taking serious managerial actions.

Seeing through the eyes of others -- taking the time to understand an employee

Employee motivations are often highly individual. Students will understand why probing a difficult employee's motivators makes good management sense.

Minding the motivation -- there might be unexpected motivators
+ Improving performance -- the importance of managing "up or out"
2 lectures 08:10

Managing "up or out" provides a logical framework to resolve a lingering managerial problem. Students will learn why this is an effective means of "framing the issue" when dealing with a difficult employee.

Managing a difficult employee "up or out" -- a critical juncture in the process

Reflective question asks students about their own level of directness and clarity with difficult employees. This exercise helps students gain insight into their own managerial tendencies and performance.

Question for reflection -- Are you being as clear as you need to?
+ The critical value of documenting
3 lectures 12:18

Diligent documentation is a key element in the effective management of difficult employees. Students will learn why keeping accurate records of problematic instances (and positive ones too) is a valuable managerial tool.

Diligent documentation can be a positive difference maker

A management case describes how a highly agitated employee can pose serious challenges. Students will learn how thorough documentation plays a vital role in the managerial process.

Management case: "An agitated employee requires decisive action"

A question for reflection is asked, applying the section's learnings to a student's own management experience. Students will examine how closely they are documenting employee problems in their own position -- and see whether there's room for improvement.

Question for reflection -- Are you documenting diligently enough?
+ An "asset and liability" framework
2 lectures 08:31

A different lens to view difficult employees is described. Students will learn how an asset / liability framework on problem employees is a useful managerial tool.

Thinking in terms of "assets and liabilities" is a useful managerial tool

Case examines a highly talented but highly difficult employee. Students will see how an asset/liability framework guides decision making.

Preview 04:53
+ Conclusion: Review of key course content
1 lecture 03:12

Key concepts from the course are reviewed. Students will understand why the ability to manage difficult employees is a valuable skill, and why approaching it in a logical, unemotional manner makes good business sense.

Review of key course content