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How to Manage Difficult Conversations at Work and at Home

Name: How to Manage Difficult Conversations at Work and at Home
Rating: 4.3 (27 reviews)

Learn how to talk what matters most without arguing, fighting, or wrecking your relationships.

Created byRobert Rice

Last updated 5/2017

English

What you'll learn

Talk about what matters most without arguing, fighting or wrecking relationships.
Prepare for a Difficult Conversation.
Conduct a Difficult Conversation well.
Manage a Difficult Conversation when it goes wrong.
Use the tools needed for a successful Difficult Conversation.

Course content

6 sections • 32 lectures • 2h 37m total length

Introduction to the Difficult Conversations Course4:21
Master how to prepare for, conduct, and manage difficult conversations at work and home using practical tools, real-world application, and section-based guidance.
Workbook: Handling Difficult Conversations at Home and at Work.0:01

Introduction to Section 10:51
Examine arbitration and the three causes of arguments, learn how each could be handled differently to prevent escalation, and analyze what went wrong to keep conversations constructive.
Difficult Conversations: What a Difficult Conversation IS and WHY it is Difficul5:18
The Argument: Lora and Jeff Argument.4:37
Analyze a real-life difficult conversation between Laura and Jeff, identifying four factors—Laura's story, unclear intentions, unmanaged emotions, and poor timing—and how to avoid turning it into an argument.
The Argument: Lora's Story.6:42
Analyze Laura's story behind the party argument to uncover how assumptions, implicit rules, and a clever story shaped her anger, and learn to craft useful stories for difficult conversations.
The Argument: Lora's Intentions.5:28
Identify Laura's stated and true intentions to see how they steer a difficult conversation, and learn to adjust or reveal them to improve outcomes with Jeff.
The Argument: Lora's Emotions.6:56
Explore Laura's emotions before and during a couple's argument, identifying true feelings behind anger, embarrassment, and betrayal, and outline steps to explore and share those feelings to improve communication.
The Argument: Conclusion and Resolution.6:28
Shift from a battle mindset to a learning mindset to resolve conflicts at work and home, by exploring each other's stories, sharing impact, and solving problems together.
Practice Activity.12:30
Identify clever stories behind difficult conversations and convert them into useful stories by analyzing facts, assumptions, and rules; practice discussing workload with a learning mindset to reach a solution.

Introduction to Section 20:44
Prepare yourself and the logistics for a difficult conversation at work and at home to prevent arguments and improve outcomes. Complete the exercises to practice the process.
2-1_To Have or Not Have a Difficult Conversation.9:44
Assess the need for a difficult conversation by weighing risks and benefits. Decide whether to proceed by considering internal conflict, possible outcomes, and other options.
Prepare Yourself: Create a Learning Mindset.6:33
Prepare Yourself: The Three Conversations.8:55
Prepare Yourself: Define Your Purpose.5:37
Prepare Yourself: Select a Time and Place.2:58
Prepare for a difficult conversation by selecting a convenient, private, comfortable, safe, and neutral place and scheduling enough time, ideally early in the day, to meet face to face.
Prepare Yourself: Plan Your Approach.5:15
Prepare and plan your approach for difficult conversations by requesting a meeting, choosing private spaces, and using opening questions to set the tone and ease the other person.
Practice Exercise.1:09
Practice exercise uses two case studies—the unhappy partner and the late employee—to help you analyze and prepare for difficult conversations, with downloadable materials and process hints.

Introduction to Section 30:39
Move from preparation to conducting a difficult conversation, create a safe environment, manage a conversation when it goes wrong, and achieve the desired result while preserving a positive relationship.
Safety: How to Create and Maintain Safety During Your Difficult Conversation.10:31
Conducting a Difficult Conversation: How to Conduct a Difficult Conversation.4:34
Establish a private, distraction-free space, open with purpose, and invite participation. Describe facts as the third story, listen actively, share observations and feelings, discuss impact, and agree on follow-up actions.
Handling Difficult Conversation. Difficult Conversation Gone Wrong.8:21
Learn strategies to handle difficult conversations that go wrong, restore safety, invite participation, and set clear consequences to protect relationships at work and home.
Practice Exercise.1:54

Introduction to Section 40:57
Adopt and practice practical tools for conducting difficult conversations, using real examples to tailor them to your style and apply them daily at work and home.
Active Listening.7:44
Questions.5:03
Learn to use open-ended, closed-ended, and directing questions to encourage dialogue, clarify information, and steer difficult conversations, while maintaining psychological safety and avoiding interrogations.
Speaking3:58
Encourage dialogue by speaking tentatively, using qualifiers and I statements, and embracing yes and to keep conversations open. Use phrases like tell me more to invite input.
Feedback.2:54
Develop skills to give and receive feedback that keeps a speaker engaged, using verbal and nonverbal signals, reflective paraphrase, summaries, open-ended questions, and positive body language.
Feelings.3:34
Reframing.4:15
Learn how reframing transforms negative statements into positive, clarifies misunderstandings, and shifts words from blame and problems to contributions and opportunities in difficult conversations, considering denotation and connotation.
Safety4:36
Restore safety in difficult conversations by restating the common purpose, identifying impediments, apologizing when appropriate, taking breaks, and using a did not/did statement to realign.

Requirements

There are no special requirements for taking this course.

Description

Updated May 2017

Difficult conversations are a part of life. You have them. We all have them. They are the conversations you don’t want to have, but that you must have. They are talking with someone about something they did or said that upset you, or something you did or said that upset them.

These conversations are difficult because they’re about things we find hard to talk about such as:

Broken promises
Violated expectations
Bad or inappropriate behaviors

Think about the last difficult conversation you had. How did it go? Did it come out the way you hoped? How did it affect your relationship with the other person?

If it didn’t go well, didn’t come out the way you hoped, or it damaged your relationship with the other person, you need this course.

The problem is most of us never learned how to a manage difficult conversation well. So, when we have to have one, it often turns into an argument where people’s feelings are hurt and relationships are damaged, sometimes beyond repair.

In addition to being a subject that we find difficult to talk about, the stakes are often high:

At work, you could damage your relationship with your coworker or your boss, which could make working there difficult or you could even lose your job.
At home, you might hurt the feelings of someone you care about or they might hurt yours, and you could damage your relationship, which could lead to breaking up or getting a divorce.

As you can see, handling difficult conversations well is extremely important to your success and happiness in life. But, you can learn to handle them well.

In this course, you will learn how difficult conversations can turn into arguments and what to do to prevent it.

By the end of this course, you will be able to:

Prepare for a difficult conversation.
Handle a difficult conversation well.
Manage a difficult conversation when it goes wrong.
Use the tools necessary to have a successful difficult conversation.

In short, you will be able to prepare for and handle difficult conversations well, so you get the results you want, while building or maintaining a good relationship with the other person.

Imagine. You will be able to talk about what matters most without arguing, fighting, or wrecking your relationship.

So, what are you waiting for? You have a 30-day 100% guarantee, so you have nothing to lose and, everything to gain. Just, click the “Take This Course” and let's get started. I’ll see you there.

Who this course is for:

This is for people who want to be bale to handle difficult conversations well so they get the results they want while building or maintaining a good relationship with the other person.

How to Manage Difficult Conversations at Work and at Home

What you'll learn

Explore related topics

Course content

Introduction to the Difficult Conversations Course2 lectures • 4min

Difficult Conversations Defined8 lectures • 49min

Preparing for a Difficult Convresation.8 lectures • 41min

Handling a Difficult Conversation5 lectures • 26min

Tools for Successful Difficult Conversations.8 lectures • 33min

5-1 Applying what you have learned in the world1 lecture • 4min

Requirements

Description

Who this course is for: