
Before you say a word, you need a plan. This module shows you why preparation is the foundation of every effective feedback conversation — and exactly what good preparation looks like.
Timing is everything when it comes to feedback. This module explores why acting quickly leads to better outcomes — and what happens when you leave things too long.
The simplest habit that can transform how your team responds to you. This module shows you why asking before telling changes everything.
The words you choose matter more than you think. This module shows you how a small shift in language can completely change the tone and outcome of a feedback conversation.
Great feedback isn’t one size fits all. This module helps you understand the people on your team so your feedback actually lands.
Vague feedback helps no one. This module shows you how to be precise, clear and actionable — so your team always knows exactly what to work on.
There’s a line between feedback that develops and feedback that damages. This module shows you how to stay on the right side of it.
A simple three-step technique that makes even the most difficult feedback easier to give and easier to hear.
Not every situation calls for the same response. This module helps you ask the right question before you give any feedback at all.
The final piece of the puzzle. This module shows you how giving someone ownership of their own development is what turns feedback into real, lasting change.
Giving feedback is one of the most powerful things you’ll do as a manager. But it can also be the hardest.
You know the conversation needs to happen, but something stops you — sometimes it’s the fear of conflict, saying the wrong thing or making matters worse.
If this sounds familiar — you’re not alone. I’ve sat with hundreds of managers who felt exactly the same. Managers who care deeply about their teams but just didn’t know how to say the hard thing the right way.
That’s exactly why I created this course.
In 10 modules — which can be completed in under one hour— you'll get 10 practical tools you can start using straight away. These tools have been tried and tested in coaching sessions and workshops - with managers from different countries and backgrounds. I decided to bring the course online so it can reach more managers outside my network.
Here's what's included:
Real-life examples
Facts to support learning
Worksheets for your practice
By the end of this course you will be able to:
Walk into any feedback conversation fully prepared and confident
Deliver feedback that is heard — without defensiveness or conflict
Use language that motivates rather than demoralises
Tailor your approach to each individual on your team
Turn difficult conversations into real, lasting change
If you want theory, this isn't your course. This course is focused on practical examples and techniques you can use straight away. Whether you’re dealing with a performance issue, a behaviour problem or simply helping someone grow, you will know what to say, when to say and how to say it.
And watch what happens to your team when feedback becomes a tool for growth!
One hour. Ten tools. Get ready to transform how you lead.