How to get your invoices paid on time, every time

Name: How to get your invoices paid on time, every time
Rating: 4.5 (132 reviews)

Reset your collections process, restart your customer relationships, and end late payments.

Highest Rated

Created byMark Laudi

Last updated 3/2025

English

What you'll learn

Avoid customers giving you the usual excuses for not paying their invoices
Get the active support of your whole team to ensure you get your invoices paid on time
Change the perspective of your sales team and help them to become actively engaged in the collections process
Learn what to do differently to ensure you are always first in line to get paid
Communicate with your customers in a way that they will WANT to pay your invoices

Course content

10 sections • 10 lectures • 1h 0m total length

Introduction3:08
In this video lecture, we address business owners, CEOs, MDs, GMs and others who lead the business. You will find out the special role you play, and why you can't just delegate invoice collections to other, less senior people in your organisation.

What is a "how to get paid" (aka credit) policy, and why do you need one?8:26
Right! Let's get serious about getting paid on time. Let's start by writing down what we want customers to do.
This is a fundamental part of getting paid on time.
But once you've got this down pat, everything else flows from it.
Getting the foundations right: the "how-to-get-paid-on-time" (aka credit) policy
Write a "how to get paid" (aka credit) policy

Discrepancy management6:14
Of course, the whole order-to-cash process is not always going to go off without a hitch. Mistakes will creep in, and points will be missed.
But the best part about our plan is that you catch these problems early enough, so that you can rectify the issues and still get paid on time.
So, you need to have a structured process to manage any discrepancies, as Simon and Mark explain.
Managing discrepancies
Checklist: Things to do when a discrepancy arises

Proactive collections6:34
Most people hate making collections calls ...and most people hate receiving them.
So, don't make collections calls!
Instead, call your customer at a time when the conversation is not likely to be an uncomfortable one, and approach it with an entirely different mindset.
Checklist: Contacting your customer proactively after you've sent your invoice
Proactive Service Calls

Requirements

An understanding of how customers are invoiced, and a commitment to improve. Accounting skills are not required.

Description

You've delivered a product or service, you have sent your invoice, and now you are waiting for your customer to pay.

You're an accountant, you're acutely aware of your company's cash flow problem, and want to avoid borrowing.

But all too often, you are left waiting and end up having to chase your money long after the payment is due.

In this course, you will learn how to avoid invoices ever becoming overdue. It is:

Easy to follow - no accounting experience required
Actionable - you can start getting your invoices paid on time virtually straight away, and see a marked improvement in your receivables in 100 days
Market-proven - we have packed 30+ years of management consulting experience into an online course. If you follow the steps we provide, your customers will pay you faster. Period.

As a result of this course, you will:

Collect your invoices faster
Reduce the time, money and effort required in chasing for late payments, and
Build better relationships with your customers

PS: This course does not encourage students to borrow money or factor invoices. Quite the contrary: it's all about helping you get paid faster, so you do not need to borrow more, or discount existing services.

Who this course is for:

Business owners and entrepreneurs
CEOs/GMs/Managing Directors
Heads of Sales, Commercial Heads
CFOs, Accountants & Corporate Treasurers
Any other role where you are tasked with chasing payments on outstanding invoices

How to get your invoices paid on time, every time

What you'll learn

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Course content

Section 1: Introduction1 lecture • 3min

Section 2: Getting your Team on board1 lecture • 6min

Section 3: Measurement1 lecture • 4min

Section 4: Case Studies1 lecture • 5min

Section 5: The Credit Policy (aka the “how to get paid” policy)1 lecture • 8min

Section 6: Invoicing1 lecture • 4min

Section 7: Discrepancy management1 lecture • 6min

Section 8: Proactive Service Calls1 lecture • 7min

Section 9: Benchmarking1 lecture • 7min

Accountant Culture1 lecture • 9min

Requirements

Description

Who this course is for: