How To Get A Technical Customer Facing Role in 2020
What you'll learn
- How to to become a Sales Engineer?
- How to become a (Technical) Customer Success Manager?
- What are the key skill sets of Market (Sales) Development?
- What are the key skill set of Sales?
- What are the career opportunities in a hybrid, business and technical role?
- What are the key skill sets in Customer Success?
- How to understand software development as technical consultant?
- How to understand business intelligence and data?
- How to understand the function of product, program, and project management?
- What are the key metrics of a Sales Engineer or Customer Success role?
- What are the common methodologies and frameworks used in Sales Engineering and Customer Success roles?
Requirements
- A desire to learn and succeed
- The ability to follow through and take action
- A computer (Mac/Windows)
- No prior knowledge required
- No previous experience is needed
Description
Why Choose This Career Path?
Technical customer-facing roles like Sales Engineer, Technical Customer Success Manager roles are fun, engaging, and rewarding jobs.
Plus, they are also equally lucrative paths that start out in the $100K base salary range with some sort of variable payout.
Moreover, the career path from a technical customer-facing role is flexible and varied from leadership roles, product management, marketing, and more.
Here are the topics covered in this course:
BUSINESS SKILL SET
Full-cycle business from market development, closing a sale and nurturing customers to renewal contracts
Market Development
Account-Based Marketing
Developing Ideal Customer Profiles
Developing Ideal Buyer Personas
What is Prospecting?
Useful Market Qualification frameworks
How to develop Market Development skills?
Sales
How to Build a Business Case?
What are the common Sales Stages?
What are some Negotiation Tactics?
What are the fundamental Sales Qualification frameworks?
What are the common Sales Frameworks and Methodologies?
Customer Success
How to approach Customer contract renewals?
How to Upsell existing Customers?
How to manage a Portfolio of Customer Accounts?
How to develop Customer Success Plans?
How to conduct QBR meetings?
How to handle product implementation and customer onboarding?
How to help Customer achieve Business Outcomes?
TECHNICAL SKILL SET
Understanding some common technical knowledge and topics to equip you in a technical customer-facing role
Understanding Software Development & Architecture
What aspects of software engineering are useful for a technical customer-facing role?
What is the fundamental understanding of software engineering?
What are the key concepts in software architecture design?
What are the common software architecture patterns?
What are the common data structure and their use cases?
What are APIs and their use cases?
Understanding Business Intelligence & Data
What aspects of data and business intelligence is useful for a technical customer-facing role?
What is the data science hierarchy of needs?
What are the components that make up a data warehouse architecture?
What are some best practices in data visualization?
Understanding Product Management
What aspects of product management is useful for a technical customer-facing role?
What are some project management best practices?
How to make decisions based on benefits and tradeoffs using SWOT analysis?
What are some leadership best practices?
How to decide on product goals and metrics?
HOW TO GET A TECHNICAL CUSTOMER FACING ROLE?
What is a Sales Engineer and what value do they bring to a company?
What is a Technical Customer Success Manager and what value do they bring to a company?
How to position yourself for a technical customer-facing role?
Who this course is for:
- Students (high school, college) who are interested in exploring career options that is both business-oriented and technical
- For career changers looking to get into a technical customer facing role
- Anyone who wants to get into Sales Engineering or Customer Success
Course content
- Preview05:51
- 05:38Why are technical customer facing roles valuable and what are the opportunities?
- 08:22How to get the skills and experience for a technical customer facing role?
Instructor
![Alex Cho](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.7 Instructor Rating
- 12 Reviews
- 45 Students
- 2 Courses
MY BACKGROUND
1. Currently, I am a Technical Customer Success Manager in the Business Intelligence and Data Science field.
2. Recently, I was a self-taught software developer specialized in JavaScript web development for close to 2 years. (I am still practicing software development on the side)
3. Prior to this career path, I was in Software Sales for close to 3 years.
4. Moreover, I've attempted to run a wholesales mobile accessories e-commerce business as a co-founder, Director Sales at LTEMP.
5. I also was a strategic advisor for early-stage start-ups like Twic - AI, and CompassionLeaders.
6. Before starting my professional career, I've accumulated 5+ years in leadership roles at different non-profits.
WHAT ARE MY CREDENTIALS?
What differentiates me from other more "professional" Udemy Instructors is that I am quite average and normal:
1. I went to San Francisco State University, double majored in Linguistics and Philosophy vs Ivy League schools or UCs (Stanford, UCLA, etc)
2. I don't have a technical background (unless you count competitive video gaming - CS, Warcraft, Starcraft, etc ;)
WHAT'S IN IT FOR YOU?
Everything I teach will be very practical and it comes from a laymen's perspective, therefore, it will hopefully be more relatable to the broader audience.
Because in the end, you and I are not that different, therefore, you can achieve similar or greater outcomes than me with the information I share.