Customer Service, Customer Support, And Customer Experience
What you'll learn
- #1 BEST customer service course on Udemy. Delight clients, make them feel special, and create customer loyalty
- Build super-fans who buy more, and recommend your business to friends
- Make MORE REVENUE from repeat customers and referrals
- Turn even angry clients into loyal, long-term clients through amazing customer service
- Engage your customers in a better way
- Make customers love you
- Social media for customer service
- WORLD-CLASS student support: I answer 99% of student questions within 24 hours
- PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
- Use empathy, emotional intelligence, and compassion in your customer service
Requirements
- The drive to deliver outstanding customer service and create exceptional experiences for every customer.
Description
Earn your business more repeat buyers, and career growth for you as a customer service agent by delighting customers and creating "WOW" moments for them.
GOOD CUSTOMER SERVICE IS YOUR SECRET WEAPON
The key to your business growth lies in thrilling your current customers - not just chasing new ones.
When you provide a TRULY STANDOUT CUSTOMER EXPERIENCE, clients BUT AGAIN AND BRING FRIENDS along, too. You can skip the constant chase and let your delighted clients do your marketing for you.
Seasoned entrepreneurs know that an "OKAY" product won't cut it.
Delivering exceptional customer service fuels customer excitement, sparking emotional "WOW" connections that make your product feel even better.
When you ignite positive reactions in your customers, they connect those feelings with your brand - making them loyal fans who remember you and keep coming back.
TWO KEYS TO MAKE CUSTOMERS YOUR BIGGEST FANS
There are two essential strategies that turn one-time buyers into loyal superfans:
1) Customer EXPERIENCE - the proactive approach to delivering exceptional care. This means identifying your best clients and creating memorable touches—like a thoughtful birthday gift—that make them feel valued and appreciated. You need to go beyond meeting expectations and learn how to turn customers into loyal, enthusiastic superfans.
2) Customer SERVICE - the reactive approach. It means the skillful handling of challenges as they arise—addressing issues, resolving concerns, and turning problems into trust and loyalty.
What’s the Difference Between Customer Experience and Customer Service?
Customer Experience means proactively building loyalty from the start. It’s the extra mile that turns customers into advocates. Customer Service, however, is the essential, reactive support that transforms dissatisfaction into satisfaction, ensuring every customer interaction strengthens the relationship.
Leverage BOTH as powerful tools - not just for happier customers, but to boost your brand, drive sales, and create lasting connections.
WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORT
Customer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience.
For example, give them something for free when it's their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive.
TURN EVEN ANGRY AND UNHAPPY CUSTOMERS INTO LOYAL CLIENTS WITH CUSTOMER SERVICE
Angry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them. If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term.
And it’s an OPPORTUNITY for you!
WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORT
Customer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience. For example, give them something for free when it's their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive.
COURSE MATERIAL IS FROM SUCCESSFUL PERSONAL EXPERIENCE AND INDUSTRY GOOD PRACTICES
Once I started applying the customer experience ideas in this course, it caused more positive responses from my customers, more sales, more repeat customers, more good reviews, and business growth.
I rarely see other entrepreneurs apply these strategies, which is why I feel that they are only used by advanced and experienced entrepreneurs. Customer support isn't hard. It just requires care and attentiveness.
REAL-WORLD STRATEGIES FROM PERSONAL SUCCESS AND INDUSTRY BEST PRACTICES THAT DRIVE REAL RESULTS
These customer experience strategies come from real-life wins and proven industry practices.
When I put these methods into action, I saw a dramatic shift: happier customers, more sales, repeat clients, glowing reviews, and real business growth.
Very few entrepreneurs know or use these techniques, making them a true edge for experienced and high-level businesses.
Outstanding customer support isn’t hard; it just takes genuine care and attention.
SKILLS THAT WORK FOR ANY BUSINESS - ONLINE OR OFFLINE
The skills you’ll gain in this course will help you retain loyal customers, grow your reputation, and increase revenue.
For brick-and-mortar businesses, you’ll learn how to create a welcoming environment, and turn every visit into a reason for customers to come back.
Online businesses will gain tools to deliver exceptional support through email, chat, or social media, building loyalty even without face-to-face interaction.
Service providers, from consultants to local businesses, will discover strategies to wow clients, encourage referrals, and keep their schedules full.
GET SPECIFIC STRATEGIES YOU CAN USE NOW
This course cuts the fluff and gets straight to the point. Every lesson gives you practical steps you can apply immediately—no wasting time.
Even if your customer service is already good, you’ll discover fresh ideas that work. And these strategies don’t take hours to implement. At every step, you’ll see ways to improve, keep more customers, and grow your business fast.
RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT
If you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because
1) I care about my students.
2) I feel a responsibility to make sure that students get their money's worth from the course.
3) I’m committed to delivering real value by giving you practical, actionable skills you can use immediately.
MONEY-BACK GUARANTEE
This customer service and customer experience course has an unconditional, Udemy-backed, 30-day money-back guarantee. This is not just a guarantee, it's my personal promise to you that I will go out of my way to help you succeed just like I've done for thousands of my other students.
Invest in your future. Enroll today, improve your customer service, and see your business grow.
Who this course is for:
- Entrepreneurs and small business owners who need to do customer support
- Customer service agents who want to become the best at their company
Instructor
- 4.5 Instructor Rating
- 140,892 Reviews
- 981,353 Students
- 260 Courses
One of the best teachers in the world because I teach with my heart. I help people get real results, many of whom have reached 7- and 8-figure businesses that I transparently showcase in my courses.
INSTRUCTOR BACKGROUND
3-time bestselling Amazon author, 20 years of successful entrepreneurship experience. Passionate instructor caring deeply about helping students reach full potential.
A number of my books are used in major US universities and high schools.
My current professional interests include Emotional Intelligence and productivity. I am constantly exploring ways to accomplish more with less time.
Additionally, I am interested in SEO, digital marketing, and creativity.
Originally from Ukraine.
COMMITMENT TO STUDENT SUCCESS
I go the extra mile to help students.
Education is more than acquiring knowledge or getting a job. True education is a beautiful experience, enriching your inner life while making your dreams a reality.
Invest in yourself, and give yourself the gift of elevating your life with world-class education, assisted by a caring and experienced instructor who supports you on your journey.
TEACHING AND COACHING HIGHLIGHTS
- 20+ time Udemy bestselling instructor.
- 10+ years of teaching experience.
- 20 years in SEO and marketing, creating marketing strategies for clients.
- Coached over 1,000 entrepreneurs.
WORLD-CLASS STUDENT SUPPORT
- I host monthly office hours with students: a group Zoom call where we can have a conversation about your unique challenges.
- Get personal care and attention.
- I reply to 99% of student questions within 24 hours, often within 1 hour.
- Instructor with deep expertise, proven success, and knowledge that is both theoretical and practical.
- Courses full of delightful surprises that you'll find sprinkled throughout the videos.
NOT SURE WHICH COURSE IS PERFECT FOR YOU?
Send me a private message on Udemy, and I'll do my best to direct you to a course that is ideal for your situation. I'll even send you a coupon code to get a larger discount ;)
MY FAVORITE AND BEST COURSES THAT I TEACH
- One of my best courses is the "50 productivity skills" course. It's a long and life-changing course full of research on personal development and productivity.
- I also teach an amazing "SEO Masterclass" course that will help you master SEO.
- I have also seen many of my students succeed in Amazon eCommerce. My course about selling on Amazon can be very lucrative.
Browse all my courses, and see which might be right for you.
MORE ABOUT ME
I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, a serial entrepreneur in many other fields.
I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am a world-class marketer and successful entrepreneur.
MY CURRENT INTERESTS IN BUSINESS
I am a productivity and emotional intelligence geek. I am interested in latest research about motivation, building healthy habits, and creativity.
INTERESTS OUTSIDE OF WORK
I like playing soccer, chess, dabbling in philosophy, writing music, and writing song lyrics. Plus, I am always daydreaming about finally getting a dog (a rescue from a shelter, of course).