How to Deal with Conflict & Difficult Situations at Work
What you'll learn
- Learn how to deal with difficult co-workers
- Learn how to deal with a difficult manager
- Learn how to deal with workplace conflict
- Learn so much more…
Requirements
- There is no prerequisite for completing this course
- You should have the desire to learn
- You should be ready to apply the knowledge
- You should be excited about your potential to succeed
Description
How to Deal with Conflict & Difficult Situations at Work
Difficult people have personality traits that make it challenging to communicate with them. In the workplace, it may be difficult to avoid these people as they may be in your meetings, contributors to your projects and even critical decision-makers at your company.
There are behaviours you can adopt to help you interact and get the best from these challenging personalities. We look at the behaviours, tips and techniques you can use when dealing with three main difficult situations at work:
Dealing with difficult co-workers
Dealing with a difficult manager
Managing conflict as a third party
Difficult co-workers can be problematic as these people tend to be the ones you engage with the most when at work. Constantly having to deal with negative behaviour can be exhausting so it is worth your time to resolve these conflicts and conserve your energy for achieving your goals.
The cliché, ‘people join companies but leave managers’ is a cliché for a reason. When the difficult person is your manager, you may feel less empowered to deal with the situation. In this course, we cover what you need to consider when dealing with such a person.
There are times when you may be the mitigator between the conflicts of others. If not resolved, conflict can be highly destructive. Knowing how to deal with the situation is vital to managing and leading your team as well as getting the best from others in the workplace.
All our courses are presented in a concise way to minimise the time you need to spend learning. We do not over explain points just to bulk out course content. You get all the required knowledge for your success… in a no-fluff, no-fuss version.
Also, our course titles have been chosen with care to ensure they create a great impression when used on your certificates, CV and other professional documents. After completing this course, you will gain the certificate: How to Deal with Difficult Work Situations Professionally.
What’s included:
Video content on each topic
Quizzes to help with your understanding
Pdf downloads to progress offline
Activities to apply the knowledge gained
Access to our professional assessment benchmark
This course was written to help you master the art of dealing with difficult work situations so you can improve your professional relationships and achieve your goals!
Who this course is for:
- Beginner and Intermediate Levels
Course content
- Preview08:48
Instructor
![Elizabeth Batalla](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.8 Instructor Rating
- 36 Reviews
- 24 Students
- 11 Courses
I have worked with a multitude of global companies of various sizes, capabilities and specialisms during my career of 30 plus years. I am a powerful influencer with broad business experience in guiding, operating and effecting change at a senior level within the professional services and academic sectors. I am recognised for my ability to get results and help others succeed.
I believe in being the change I wish to see in the world – leading by example has a greater impact than words.
I created multifaceted courses with The Institute for Achievement and Excellence, to help you learn from my mistakes and experiences. It’s everything I wish I’d known when I first started.
If after completing the course: Achieving Professional Excellence, you want to progress further… together with The Institute, I am available for coaching support. Also, if you have completed the course and feel this knowledge would be beneficial to others in your organisation, we provide: consultancy, programs and in-house training.
To request our coaching or consultancy services please contact us at consultancy@achievementandexcellence.com We will review the request and respond to you within 3 business days to go over details and availability before the request is completed.
For all other queries please contact us at students@achievementandexcellence.com and we will aim to respond to you as soon as possible.
Together with The Institute for Achievement and Excellence, it is our mission to help as many people as we can to succeed in their journey to becoming a Person of Excellence.
Enjoy the learning experience and we look forward to working with you soon!
The Institute for Achievement and Excellence