How to deal with Difficult People and Manage Conflict
What you'll learn
- You'll learn about the psychology of human behaviour and why misinterpretations, biases and assumptions stoke the fires of conflict
- How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others
- You'll learn a process that will help you structure and better manage a difficult conversation
- How to deal with bullies and those of the Dark Triad
- How to manage passive aggressives
- How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work.
While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset.
Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people.
So on this course, you'll learn:
About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour
About the roles we play in conflicts and how unconscious biases affect our ability to think rationally
How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives
How to truly listen
How to structure a difficult conversation
How to deal with others' emotions
When to walk away!
Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook.
Who this course is for:
- Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively
I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company.
After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including
- National Australia Bank
- RWE Generation
- Lloyds of London
- BHP Billiton
- BNP Paribas CIB
- Thames Water
- Dennis Publishing
- A number of charities, including WWT, and schools.
So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals.
I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy.
My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives.