How to deal with an upset customer - Great Customer Service
What you'll learn
- How to listen to what's really bothering your customer.
- Is your customer angry at you or just angry?
- The importance of remaining calm when your customer is upset.
- When to compensate your upset customer.
- The benefit of customer complaints
Requirements
- No advanced knowledge or training is necessary. You will learn everything you need to know by taking this course.
Description
How to deal with an upset customer - Great Customer Service
Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans
Chances are no matter what business you are in, you will have to deal with a customer who is not happy. You will need the tools, techniques, and attitude that will turn a dissatisfied patron into a satisfied one.
This course will teach you to pay attention to your dissatisfied customer and to listen to what they are saying and what they truly want.
It is vitally important that you put yourself in the position of your unhappy client. Was your response to their complaints timely and respectful? Did they feel heard and understood? Were you able to resolve their issue? Has more than one customer brought a similar complaint to you? Is there a pattern? Do customers always tell the truth about what went wrong?
How or when should you compensate a complaining client? What do they really want? Sometimes an acknowledgment of their concern and apology is all that is needed.
Were the terms of your deal clear to your customer?
When should you take the side of your employee over a customer? Some times the customer is wrong. You will be a hero with your employees if you support a colleague over an abusive customer.
Is it ever a good idea to fire a customer? Sometimes complaining consumers are more trouble than they are worth.
It's time to upgrade the customer service for your organization. Turn upset customers into loyal fans. Enroll now.
Who this course is for:
- This is a course that every business owner needs to take. As the boss, you're going to have to deal with customers (hopefully not many) who are unhappy with the product or service they received. How you react to your upset customer will determine whether they will continue to do business with you.
Instructors
- 4.4 Instructor Rating
- 3,810 Reviews
- 189,668 Students
- 16 Courses
Bob Berkowitz invested his passion for effective, powerful, and persuasive communications to build a storied career in media. He was a White House correspondent for CNN, a reporter for ABC News, the “Today” show and a talk show host for CNBC.
Today, Bob is a top sales trainer serving clients around the world.
He helps clients create compelling product messages, memorable stories, and the ability to tap into the thinking and emotions of prospective clients.
- 4.4 Instructor Rating
- 133,350 Reviews
- 1,723,288 Students
- 291 Courses
Media Training Worldwide Digital is a full-service online training firm specializing in video on-demand courses. We publish courses on all aspects of technology, business, personal development, communications, and the arts. Our top instructors include Best-selling experts such as Clarian North and TJ Walker. Media Training Worldwide Digital partners with the foremost experts in the world in order to deliver high-quality video-based learning experiences to students.