How to Create an IT Helpdesk Application With Caspio

Name: How to Create an IT Helpdesk Application With Caspio
Rating: 4.3 (34 reviews)

This course will teach technical and non-technical users how to build an application using Caspio's low-code platform

Created byNed Pajic

Last updated 7/2020

English

What you'll learn

Build a fully functional application using a low-code platform

Course content

1 section • 5 lectures • 1h 26m total length

Application Overview1:18
In this video, we take a quick look at all the interfaces and workflows the app will have.
Creating Database Tables10:38
In this video, we learn how to set up all the tables, fields and datatypes for each field. Lastly, we look at connecting tables using primary and foreign fields.
Creating Login Screens6:16
In this video, we learn how to set up user permissions and login screens.
Creating Forms & Reports49:29
In this video, we learn how to create all the forms and reports that power the app.
Deploying Your Application18:20
In this video, we learn how how inject some HTML/CSS code into an app parameter to create a flexible navigation menu. For those who don't have an HTML/CSS background, I've attached a Word doc containing the code. Feel free to modify the code as much as you want.

Requirements

Basic understanding of building websites

Description

This course will teach users how to build an IT Helpdesk application. The premise of this app is to have users login, assign tickets to IT and review their own tickets. IT members will login and close out tickets submitted by users. Finally, admin level user will see a holistic view of all the tickets, their status, and who the tickets are being handled by. Lastly, admin level users will be able to run reports using charts to hone in on metrics.

Who this course is for:

Developers, business users and citizen developers