How to communicate better at work
4.3 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
9,308 students enrolled

How to communicate better at work

Set up every work conversation for success in the first 60 seconds
4.3 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
9,308 students enrolled
Last updated 1/2020
English
English [Auto-generated]
Current price: $23.99 Original price: $34.99 Discount: 31% off
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This course includes
  • 1 hour on-demand video
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to start any work conversation clearly and with confidence
  • How to frame a topic so the audience understands the context
  • How to summarize your message so your audience is never confused
  • How to improve the clarity and efficiency of any meeting or work discussion
  • How to save time when communicating almost anything
Requirements
  • A basic understanding of written and spoken English
Description

This course focuses on improving the most important part of any work conversation: The First Minute.

This course is not a general ‘how to communicate’ course, there are plenty of those already available online.

99% of all business communication does not involve public speaking or giving presentations, it happens in conversations, meetings and emails. This course teaches you how to start those work conversation clearly, how to summarize any topic in three lines, and how to make sure you’re your audience receives your message and knows what you want them to do next.

What you’ll get out of this course?

  • You will immediately be able to improve the clarity and efficiency of any meeting or work-based discussion.

  • The result will be less confusion, fewer misunderstandings and greater clarity when communicating

  • You will have more confidence when communicating because you will know you are delivering a clear and concise message

  • Above all, these techniques will save you time when communicating almost anything. And if there is one thing we would like more of but cannot buy, it is time!

This may seem like a bold claim, that the first minute of any meeting or discussion can have such significant impacts, but by the end of this course I am confident that you will agree with me.

In this course:

  • You will learn how to orientate your audience to get them in the right place to hear your message and how to frame the topic you will be talking about so the audience understands the context

  • You will learn how to apply a simple structure that can summarize your message so your audience is never confused.

  • We will cover lots of examples to provide context from multiple situations and industries

Who this course is for:
  • Anyone who wants to be a better communicator in the first minute of any work conversation
  • People with English as a second language working in English speaking jobs
  • Students wanting to become good communicators before entering the workforce
  • Anyone feeling overwhelmed by the amount of information in other communication courses
  • People who like lots of examples from different situations and industries
  • Technical professionals wanting to improve their communication with non-technical stakeholders
Course content
Expand all 18 lectures 01:04:17
+ Welcome & Introduction
2 lectures 02:42

The first minute of any discussion is the one opportunity to get the attention of your audience and prepare them to understand the message you are about to deliver.

Preview 00:40

This course is not a general ‘how to communicate’ course, there are plenty of those already available online. Instead, this course focuses on improving what I believe to be the most important part of any conversation: ‘The first minute’.

  • You will learn how to orientate your audience to get them in the right place to hear your message and how to frame the topic you will be talking about so the audience understands the context

  • We will review a simple structure that can simplify and summarize your message so your audience is never confused.

  • We will cover lots of examples to provide context from multiple situations and industries

Preview 02:02
+ Framing - Introduce your topic in 10 seconds
9 lectures 34:46

Provides an overview of the section on Framing. You'll learn about the technique called Framing, the three components that makeup Framing, and how they can help you start your work conversations clearly.

Section Introduction: Framing
00:48

Any time we communicate it is a good idea to start at the beginning. It sounds simple, but all too often we forget this and start communicating somewhere in the middle and then we wonder why our message didn’t get through.

This lecture provides an example of how not to start a work conversation. It highlights the typical mistakes we make when sharing information and we will refer back to this example all through the course as you learn how to start work conversations in a better, more effective way. 

Preview 04:59

Framing is achieved by combining three different techniques, Context + Set expectations + Bottom Line Up Front.

This process should take no more than three sentences, delivered in less than ten seconds. A really well-delivered framing can be done in as few as fifteen words. We will review lots of examples in this section so you can see how this is done.

Framing - Introduction & Overview
02:56

When you start delivering a message you already know the context, it is in your head, you’ve probably been thinking about it for a while. Your audience doesn’t have the benefit of that knowledge.

In this lecture, you'll learn how to provide the context in a single line as part of Framing.

Providing Context
05:14

Setting expectations is an important step to prepare the audience for the headline you will deliver.

In this lecture, you will learn how to set expectations for your audience in about five words. This will ensure they are not trying to guess the purpose of the message you need to deliver.

You will also see how Expectations is combined with Context to give a clearer introduction.

Preview 05:34

The third component of Framing is BLUF (Bottom Line Up Front)

Having provided context and set the audience’s expectations it is time to give them the key message. The key message is the one-line summary of your entire topic. It is the one line that, if you don’t get to say anything else, your audience will have received the most important message.

In this lecture, you will learn about BLUF, how to use it, and you'll see lots of examples to help you start using the valuable technique in your own conversations.

Deliver Your Key Message Using BLUF
07:13

So far we’ve covered the three components of Framing, Context, Expectations, and Bottom Line Up Front. You’ve seen how each component of delivers valuable information, but by themselves, they don’t deliver a complete message. To get to a clear, well-framed message we need to put them all together.

In this lecture, you will see multiple examples of how to combine the three elements of Framing using the information from the previous lectures.

Framing - Putting it all together
04:38

Now it’s your turn to take the techniques you’ve learned in the previous lectures and apply them to your own communication. You are going to practice creating Framing sentences for your next work conversations.

Preview 02:45

Congratulations! You’ve made it through the first section of this course and have learned how to start any work conversation with a clear and concise message.

You've learned about the three parts of Framing:

  • Context, helping the audience zoom in on the topic you want to talk about,

  • Expectations: Making it clear what you expect the audience to do with the information you are about to give them so they aren’t distracted by having to guess why you are talking to them

  • Bottom Line Up Front: The one line that summarizes your entire topic

You’ve seen a lot of examples and have tried this out using your own topics in the practice exercise. You are now ready to start using Framing and become recognized as a good communicator when delivering messages at work.

Section Summary
00:39
+ Structured Summary
6 lectures 26:05

This Course is called “The First Minute”, and so far you have learned how to pack a lot of value into the first ten seconds of that minute using Framing.

After you have framed the message, the next step is to provide a Structured summary of the larger message you want to deliver.

You will learn how to create a fifty-second summary to build on the headline you gave during framing. The structured summary will give your audience an introduction to the deeper, more complex content of your message, and it will guide the conversation towards a specific outcome.

Section Introduction - Structured Summaries
01:22

The structure you will learn about in this lecture has a simple, three-part format, that will enable you to summarise your whole message in as few as three sentences.

This technique can condense the largest or most complex topics into as few as three sentences and provide a clear, concise introduction for your audience. It doesn’t matter if your full message will take five minutes or fifty-five minutes to deliver, the use of Structure in The First Minute will provide your audience with a concise summary of the topic you want to talk about, and will show them a clear path forward.

Introduction to Structured Summaries
02:07

Almost any message, request or sharing of information can be structured using this three-part framework: Situation, Complication, Resolution.

In this lecture, you will learn about the three parts of a Structured Summary and how they combined into a clear and complete message for your audience.

How to create a structured summary
10:49

We will work through examples of good structure from different situations and you can use them as a guide when you start using Structured Summaries in your own work conversations.

Examples of Structured Summary
07:46

Now that you’ve learned how to create a structured summary and seen some examples, it is time to put that knowledge into practice. With practice, creating structured summaries will become second nature.

Practice Exercise
02:35

Wrapping up the section on Structured Summary with some additional advice.

Section Summary
01:26
+ Closing Section & Final Thoughts
1 lecture 00:44

Congratulations, you've completed the course and are on your way to becoming a better communicator at work. This last lecture provides a few final tips before you start using the Framing & Structured Summary techniques in your own work.

Course Wrap Up & Final Thoughts
00:44