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How to become a Computer Technical Support Specialist
Rating: 4.2 out of 5(20 ratings)
100 students

How to become a Computer Technical Support Specialist

Training on how to become a Computer Technical Support Specialist from a field experience
Created byJay and Ray
Last updated 5/2022
English

What you'll learn

  • How to become a Computer Tech Support from scratch

Course content

1 section18 lectures7h 21m total length
  • Setup Discord0:01

    Having a connection with someone is key to success. We are serious about your success, one way to show that is we purchased our own Discord server to facilitate private communication with you, our students. We have Discord installed on our phones, if you have any questions, doubts, or concerns we are here to help. Go ahead, get this set up by clicking the invite URL and let's get you closer to your goal of becoming a great Computer Technical Support Specialist!

  • 1 - What is a computer30:50

    In this video we will cover an easy to follow explanation of what computers are.

  • 2 - How to build or spec a computer hardware with explanation15:28

    In this video we will learn how to build and spec computer hardware and explain its purpose.

  • 3 - What is a computer software4:31

    In this video we will talk about what a computer software in simple terms. Trust me, it doesn't get any easier than this.

  • 4 - Operating system virtualization explanation5:09

    In this video I will explain the OS virtualization. Pros and cons in simple terms.

  • 5 - How to Install a Virtualization Software12:52

    In this video we will show you how to install a virtualization software.

  • 6 - What is an Operating System32:17

    In this video I will explain what is an operating system in a simple tactical way.

  • 7 - Learn Windows Operating System1:01:30

    In this video we will learn Windows Operating system the simple way.

  • 8 - Learn Unix Operating Systems14:44

    In this video we will learn how to use a Unix based operating system. Which I believe the most important aspect of becoming a Cybersecurity Professional.

  • 9 - Install and Build a Unix Based Operating System Part 1 of 223:29

    Let us build a Unix based Operating System!!! Super exciting!

  • 9 - Install and Build a Unix Based Operating System Part 2 of 218:22

    In using Unix based systems you will encounter issues and challenges. It doesn't matter how many, what matters most is, what are you going to do about it? This is the reason why a lot of "Cybersecurity" Professionals out there do not like Unix based systems because they are harder to use. However, REAL Cybersecurity Professionals love Unix based operating systems. Because they are soooo easy to work with and far more secure that Windows based operating systems.

  • 10 - Updating Unix Operating Systems32:45

    In the field, 90%+ percent of breaches happens at the application layer. That is why web scanning is popular. Because it is allowed from the internet. Updating exploitable internet facing applications is a must! In this video we will cover on how to update our Unix based operating system.

  • 11 - How to Backup UNIX systems1:04:18

    Disasters happen all the time. The real question is, are you prepared for it? In this video we will cover on how to backup Unix operating systems.

  • 12 - What is a Network?12:30

    Networking is easy if you get the concept. A lot of Cybersecurity pros out there tries to make things complicated. In this video, we will cover a demystify the network.

  • 13 - What is Internet and TCP-IP12:30

    If you can make two computers to communicate with each other. You know network. Learning the basics is critical in your progress as a Computer Technical Support specialist. Understanding the concept, why and when we do it is the driving force to success. Let us learn some basic understanding of the tcp-ip and the internet. Minus the confusing technical jargons.

  • 14 - What are the different type of networks, topologies and components16:47

    In this video we will cover the different types of network. We will only browse trough the history a bit and focus on what is applied these days. Take Notes!!!

  • 15 - Basic Troubleshooting Part 1 of 2 - APSTNDP49:36

    One of the most challenging road to my Cyber Security career is knowing how to troubleshoot. Majority of the senior guys I came across always withheld information to advance their position at the work-place. In this video I will tell you everything! Concepts and applied tactical troubleshooting skills. Take notes!

  • 16 - Basic Troubleshooting Part 2 of 2 - Installing TCPDUMP33:59

    You will not learn everything! Do not be hard on yourself. It took me years to figure all these out. However, you are fuckin lucky to have me guide you and dump you all the information, ofcourse in a good way. I don't want you to experience the stressful shit I went through. You will be challenge everyday, the good thing about it is, as these challenge emerge, you also have the opportunity to seize victory. Now, keep learning, keep taking notes, keep practicing!!!

Requirements

  • None

Description

One of the most significant challenges within the Cybersecurity Profession is where to start. My name is Jeremiah Batac, CEO Co-founder of Netsectap. My business partner Ray Caparros and I built a cybersecurity training academy to remove all the junk and focus on Outcome-based Cybersecurity Training. Our training does not use books, PowerPoint slides, or guides. The only way to learn is to do Hands-on, Take Notes and follow-through. We believe that this is the best way to enforce learning. In this 3 part series course, we will outline all the skills you need to become a Security Engineer. You can do better with your current situation, now, go ahead, enroll, and enjoy the journey.

Who this course is for:

  • Beginner, Fresh out of College, Someone who wants to transition to Cybersecurity, Cyber Professionals that needs hands-on guidance