
Understand how people actually decide by weighing criteria, probability, and expected value, and see how intuition and emotions influence choices, with behavioral science insights guiding ethical, effective decision making.
Explore dual process thinking, contrasting intuitive system one with deliberative system two, and examine heuristics and biases that shape quick judgments and decision making.
Discover how context influences perception and decision making, revealing how surrounding cues, comparisons, and mental state alter judgments and values.
Identify the availability heuristic as judging probability from what easily comes to mind; confront it by seeking baseline data, applying skepticism, and gathering multiple perspectives.
Explore the affect heuristic and how emotions bias judgments from first impressions to major decisions, showing how mood, color, and weather shape reasoning and outcomes.
Loss aversion causes people to fear losses more than equivalent gains, shaping decisions, framing, and resistance to changing the status quo, even with rational options.
Explore status quo bias and how loss aversion and inertia keep us from rethinking routines, with practical nudges to simplify change and improve choices.
Explore the compromise effect and extremeness aversion, revealing how choosing the middle option is influenced by perceived value, marketing tactics, and the illusion of prudent judgment.
Examine the decoy effect and how a strategically priced option shifts consumer preferences. Understand how pricing and context steer choices from popcorn to restaurant and subscription decisions.
Explore how the anchoring effect shapes judgments in pricing and negotiations, as initial references bias estimates, discount perceptions, and subsequent decisions in shopping, contracts, and everyday choices.
Explore the framing effect and how presentation shapes perception and decisions, influencing risk, gains and losses, emotions, and what information emphasizes.
Discover how the default effect steers decisions by preselecting options, from device settings and autosave to opt-out organ donation, shaping behavior with minimal effort.
Explore the sunk cost fallacy and how past spending drives bad choices, then learn to treat each decision anew and weigh opportunity costs.
Explore how confirmation bias makes us favor information that confirms beliefs and discount contradictions, shaping judgments like driving stereotypes, hiring, eyewitness recall, and climate debates, with strategies to reduce it.
Explore how choice overload overwhelms buyers, delays decisions, and lowers satisfaction. Learn to reduce choice, apply decision support tools, and tailor offers to segments to boost sales and confidence.
Projection bias makes us assume future preferences stay like our present desires, leading to wasteful plans; stay aware and adjust plans provisionally as tastes change.
Examine restraint bias, the habit of overestimating future willpower for study, smoking, or temptations, and apply proactive environment design to safeguard your long-term goals.
Explore social proof as a decision shortcut, examining reviews, ratings, influencers, FOMO, and the wisdom of the crowd that guide purchases, tastes, and behavior.
Explore how the nudge concept steers behavior through choice architecture, salience, ease, and commitment devices, using incentives, penalties, and persuasive context to increase uptake without force.
From the vast accumulated wisdom uncovered by science, understand the essentials and learn how to apply them immediately in your business, organisation and life. It will equip you, and your mission, with an enduring competitive advantage.
People are complicated. Quite often, they don’t act or respond the way we expected, in a manner that a reasonable person would. They decide and behave erratically. And this messes up our plan because to achieve our personal and professional goals, we cannot run away from being dependent on the cooperation of others. Fortunately, a lot of the seemingly irrational decisions are predictable.
This course presents a comprehensive yet concise overview of the body of knowledge on people’s actual decision process, including 16 tendencies and their psychological underpinnings, complemented with recommendations on how to overcome and employ them to ensure a better outcome in all your endeavors.
It is a compact course for a distracted life. Did you even finish reading the last book you bought? Nor can you afford to commit months of your attention to an online course. You are not alone. But the process of learning and upgrading yourself can only be skipped at your own peril. This course does not demand a lot of your time, but what you get at the end will make an impact for the rest of your life.
WHO IS THIS COURSE FOR
• Businesses - improve customer satisfaction and retention
• Marketers - device more effective strategy
• Managers - increase productivity and boost KPI
• Executives - enhance negotiation and decision-making capability
• Leaders - provide impetus for organizational change
• Anyone who aspires for greater clarity of his/her own internal motivation, seeks deeper understanding of what drives other people’s behaviors, and wants to make greater impact in all areas of life.