How ChatGPT can help your IT Service Management teams
What you'll learn
- Learn some Prompts that will be helpful in each respective ITIL area
- Learn how to use chatGPT to the best effect
- How ChatGPT can write scripts for ServiceNow
- How ChatGPT can help with Excel
Requirements
- No experience required
Description
Want to stay ahead of the evolution and know how to use AI tools such as ChatGPT?
Want to improve your service management teams by using the latest tools?
Want to learn effective prompting?
This course if for you!
ChatGPT is about to revolutionize how we all work, you need to think about what you do next, do you become part of the solution and learn how to enhance your services? or be at risk of redundancy! this course will help!
In this course I will show you how you could use chatgpt to your advantage and improve your services that you deliver in service management area.
We will cover the following in this course:
1. What is ChatGPT and how do I prompt effectively?
2. Do some gap analysis to understand where it will help you in your organization (Including some workshops to help you get the information you need!)
3. Incident management and ChatGPT
4. Problem management and ChatGPT
5. Asset and configuration management and ChatGPT
5. ServiceNow and ChatGPT
I hope you enjoy the course, and if you need any help and want to ask any questions please let me know!
I also value any feedback you may have and this course will be continually updated as AI evolves
Who this course is for:
- Someone working in IT Service Management teams
- Someone interested in utilizing ChatGPT
- New job seekers looking to take advantage of ChatGPT in this evolution in the way we work
Instructor
- 4.4 Instructor Rating
- 243 Reviews
- 15,465 Students
- 15 Courses
I have worked in many roles in ITIL and Agile spaces. I have worked in airports, retail, IT sector, chat moderator for a bingo website, and many more. I like to share my knowledge of what I have learned along the way in a no nonsense way.
I also have a very keen interest in history; I have 2 items I found metal detecting in museums, gold panned in Scotland, and trace family trees!