
Learn basics of hotel marketing, current hospitality challenges, and a sequence of direct and indirect booking tactics, plus digital marketing strategies to promote hotel facilities.
Share this course with your team to align on hundreds of hotel digital marketing tactics and accelerate bookings, while gifting the course and helping team members grow their skills.
Access consulting to implement hotel marketing tactics, including paid search, display, programmatic video, metasearch, and social ads, plus search engine optimization audits, marketing analysis, ab tests, and strategic execution plan.
Explore why hotel marketing matters, using online and offline tactics to boost direct bookings, cut commissions, and maximize occupancy and revenue.
Increase direct bookings to save commissions, gain guest data, reduce cancellations, and boost revenue through loyalty programs, metasearch presence, and improved booking experiences.
Increase exposure on OTA websites to drive more traffic to official sites and generate direct bookings. Expand reach to international travelers and gain market insights to optimize pricing and strategy.
Promote hotel facilities alongside rooms to boost revenue through events, dining, and wellness, attract business partners, raise occupancy and rates, and build a strong online reputation.
Learn how to design user-centered hotel websites that help visitors achieve goals quickly, prioritizing seamless navigation, fast performance, and on-page information to boost conversions.
Design a direct-booking landing page with above-the-fold booking engine, hero media, and unique selling points, plus below-the-fold sections for rooms, facilities, and offers.
place a booking engine widget above the fold on the landing page to let users check availability and rates, select guests and rooms, and set dates and destination.
Implement a sticky booking engine widget that stays above the fold and remains fixed as users scroll, keeping it always visible and boosting conversions on hotel landing pages.
Preload the lowest room rate per calendar day on the booking engine widget to let visitors preview rates with a click, boosting transparency and direct bookings.
Display recent searches beneath the booking engine widget to boost conversions by recalling cookie-stored search criteria on desktop and mobile.
Uses a separate widget to show the last search on the landing page, linking to the booking engine with results from that search, noting a monthly fee and separate placement.
Embed a hero background video above the fold on the landing page to boost direct bookings and showcase hotel facilities and rooms, while noting mobile load considerations.
Showcase a photo album link above the fold to a popup with thumbnails and large arrows, featuring guest reviews to drive bookings. Add a reserve now CTA and CMS plugins.
Arrange album photos to match customer preferences with a two-part layout that shows the first seven photos, starting with the best image, followed by the rest, to engage impatient users.
Optimize hotel landing pages by using a hamburger menu to prioritize above the fold booking actions while still offering access to facilities like restaurants and events.
Use a hamburger menu to display a larger logo above the hero background video, boosting brand memorability; upload a transparent PNG or SVG and link it to the homepage.
Place a flag language icon in the above-the-fold area of the landing page, then offer a dropdown of languages on click, mirroring booking.com for mobile-friendly, quick implementation.
Prioritize translating your hotel website by using Google Analytics alongside CRC data to identify languages that drive direct bookings, and build a Google Analytics report to guide 12-month translation decisions.
Place a telephone icon in the above the fold area to enable quick calls; desktop shows the number on click, mobile uses a link to initiate a phone call.
Place the contact us icon beside the telephone on the landing page. Link it to a page with a form, emails, phones, address, map, and social links.
Show a star rating widget above the fold with the average rating from major sites to boost direct bookings and retain users, implemented via a JavaScript snippet in 10–30 minutes.
Show top direct-booking benefits above the fold to incentivize engagement, highlighting perks like best rate guarantee, dining discounts, early check-in, and room upgrades while avoiding clutter.
Present rooms and suites effectively in the below the fold area by showcasing room types with image descriptions, unique selling points, and clear call-to-action buttons to boost engagement and conversions.
Use a room type filter on the landing page to show rooms or suites from a dropdown, preselecting rooms to encourage direct bookings.
Showcases dynamic lowest rate per room type on a hotel landing page using a booking engine, with a call-to-action button for each room that updates automatically from the rates calendar.
Use a per room type pop-up to display photos, descriptions, and amenities without leaving the landing page, guiding visitors toward a direct booking with a prominent call to action.
Present the hotel effectively on the landing page with a content section below rooms and suites, highlighting location, nearby attractions, parking, dry cleaning, amenities, services, and a map.
Highlight the hotel's unique selling points (USPs) in a concise description, using guest reviews and staff input to craft copy for landing pages and marketing campaigns.
Add relevant keywords to your hotel description, such as five star hotel in London or luxury hotel in NYC, to improve landing page performance and drive direct bookings.
Recommend showing an interactive map in the hotel landing page content to keep visitors from leaving, maintain focus in the conversion funnel, and boost direct bookings.
Embed an interactive Google Map on your hotel site using WordPress or Joomla, enabling precise location display on landing pages or pop-ups while keeping rates hidden from guests.
Launch an interactive WordPress map showing hotel location with nearby attractions and transit points, in a popup with road, satellite, terrain views, plus skins, markers, shapes, and a store locator.
Show nearby points of interest to highlight your hotel, including attractions, bus stops, and metro stations, with a button to view all nearby attractions that links to the interactive map.
Show top hotel amenities and services in the content section, prioritizing items guests need most, with a button revealing all amenities via a pop-up or anchor to the amenities section.
Highlight direct booking benefits on the hotel landing page, balancing above-the-fold highlights with a concise benefits section and an optional pop-up or video to reveal more.
Present popular hotel facilities on your landing page using a slider to showcase restaurants, pools, private beach, and wellness center, guiding users toward direct booking of room nights.
Show guests how to reach the hotel by train, taxi, car rental, or transfer, with tabbed, booking-friendly details on costs and travel times.
Present special offers on landing pages by highlighting packages with discounts and benefits like free breakfast, upgrades, wine, or airport transfers, and run an HIV test to compare offer conversions.
Showcase all hotel amenities and services in a single, categorized landing-page section for quick discovery. AB-tested tactics boost bookings by helping guests find needed services within seconds.
Present a dedicated policies section on hotel pages, categorize check-in/out, age restrictions, pets, extra beds, and payment methods to help guests find information quickly and speed up bookings.
Display a star rating widget above the fold and pull guest ratings from OTAs and metasearch sites to show verified reviews on your landing page, encouraging direct bookings.
Add a live chat function to your hotel landing page to instantly address visitor questions, boost conversions by up to 30 percent, and gain a competitive edge through superior service.
Integrate a chatbot into your live chat to deliver automated, around-the-clock customer support, handle multiple queries simultaneously, and cut operating costs while driving direct bookings.
Compile guest queries and requests to build an faq on your website and optimize the chat bot to handle questions, by having front desk and reservations staff document every query.
Add an faq content section listing guest queries on your landing page if you can't add live chat or a chat bot. Keep it short with no external links.
Present rooms and suites on the home page with a height-saving slider and lowest rates. Link room types to conversion-optimized pages with descriptions, video, photos, amenities, and a booking widget.
Showcase hotel restaurants and bars on homepage with a tabbed layout, providing descriptions, opening times, a photo slider, and call-to-action buttons linking to the menu, booking engine, or more information.
Present fitness and wellness facilities on the home page using a slider, with each facility linking to a page to learn more; design with a customer-centric mindset for hotel facilities.
Showcase your hotel’s meeting and event facilities on the homepage, segment into meetings, weddings, and special events, and include two call-to-action buttons per category: get a quotation and learn more.
Present a concise hotel overview featuring a short description, top amenities, nearby attractions, transport options, and an exact-location map with pop-up detail windows.
Present special offers on the home page with a top offers slider and call-to-action buttons, highlighting accommodation offers alongside food and beverage and other offers.
Add a homepage subscription section to your hotel website, featuring a description and benefits, and collect first name, last name, and email, with a checkbox to obtain EU consent.
Assess and select a booking engine for your hotel website to boost direct bookings and revenue, by evaluating features, vendors, integration with PMS, CRS, channel managers, and pricing.
Align your booking engine with your hotel's brand by changing fonts and colors to match guidelines, and placing the logo prominently on conversion pages, while assessing provider theme customization options.
Add the booking engine to a subdomain like BE to align its look with your hotel site. Configure the domain and platform to appear more trustworthy and boost direct bookings.
Optimize your hotel's booking engine with a simple three-to-four-step reservation flow that shows room types and rates, adds breakfast and airport transfer, collects payment details, and delivers a tailored confirmation.
Avoid displaying a hamburger menu on booking engine pages to keep users in the conversion funnel, using pop-up windows or a minimal horizontal menu for direct bookings.
Enable international guests to book in their own language using their currency, simplifying the booking experience. Ensure your booking engine supports many languages and currencies to boost direct bookings.
Choose a booking engine widget that appears at the first conversion step, showing all room types and rates to let users edit adults, check in/out dates, and stay on page.
Use a booking engine to create promotion codes for special rates targeting corporate groups, weddings, leisure travelers, and offer extra services to boost direct bookings, showing before and after prices.
A booking engine with a breadcrumb trail displays steps and progress in conversion funnel, letting users navigate back to amend reservations or add services, reducing confusion and boosting conversion rates.
Present room types early in the funnel with a booking engine that previews top amenities, photos, and rates by room type, plus a hyperlink to full details, enabling easy comparison.
Feature a per-room photo album in the booking engine, start with a short video, upload about 15 photos, arrange by room areas, and include thumbnails to boost direct bookings.
Offer two rate plans per room—non-refundable and free-cancellation—and limit to three self-explanatory options, appealing to leisure and business travelers, deferring breakfast to the next step.
Show room rates inclusive of all taxes and fees to boost trust and direct bookings, avoiding cluttered disclosures and improving user experience on the booking engine.
Choose a booking engine that automatically hides unavailable options, optimizes room order by user search criteria, and shows similar available room types.
Present the direct booking benefits in the conversion funnel’s first step by showing the top three to four advantages, with a sticky, clutter-free content section on the booking engine page.
Use a rate comparison widget to compare OTA rates with your direct booking rate in real time, keep visitors in the booking engine, and highlight direct‑booking benefits to boost bookings.
Learn how to achieve rate parity across OTAs, metasearch, and your hotel website to boost direct bookings, avoid undercutting, and improve marketing performance with parity monitoring tools.
Learn how real-time competitor rate shopping informs hotel pricing strategies, helping revenue managers balance demand, bookings, and revenue per booking by tracking rates, rankings, and occupancy across channels.
Avoid the footer menu and booking engine during booking. Show the best rate guarantee policy and claim submission on conversion pages, and reveal the footer menu on the confirmation page.
Implement live chat and chatbot on conversion pages to answer questions beyond the booking engine and boost conversion rates up to 30 percent from metasearch, paid search, and email campaigns.
Create a sense of urgency to boost hotel conversions by using urgency triggers in booking engines, leveraging fear of missing out, limited supply, and high demand to prompt immediate bookings.
Upsell hotel services by guiding guests through a two-step booking engine: book a room first, then add breakfast, transfers, spa, and other services with visible pricing.
Organize hotel services into categories and prioritize them by popularity using your data, placing top services like airport transfer and breakfast first to boost bookings.
Entice procrastinating online bookers with an exclusive online-only discount and show before-and-after prices to reveal savings on hotel services, ensuring your booking engine supports the discount message.
Limit the personal and payment details fields to improve direct bookings, defer nonessential data after checkout, and heed the HubSpot study showing that more fields reduce conversion rates.
Discover how enabling HTML autocomplete attributes in your booking engine can let users autofill personal and payment details with a single click, boosting mobile conversion rates.
Boost hotel booking conversions by ensuring your booking engine offers multiple payment options, including Visa, MasterCard, AmEx, Apple Pay, Google Pay, PayPal, and Stripe, with secure, dynamically updated content.
Show important policies before confirmation on the payments page, including the cancellation best rate guarantee, with a policy section below the payments widget and check editability with your booking engine.
Optimize the confirmation page to go beyond booking details by engaging users in the conversion funnel with extra content, blog engagement, newsletter signups, and social follows to boost revenue.
Present clear, transport-based directions to the hotel, enable saving the location on Google Maps, and offer downloadable PDFs or print options, potentially via the confirmation email to reduce guest inquiries.
offer a last-chance 10 percent discount on up to three services on the confirmation page to boost revenue, with a call-to-action button leading to a separate page of all services.
Show two or three useful blog articles on the conversion page, such as top Barcelona attractions or Catalonia beaches, to engage travelers and boost blog traffic.
Promote email marketing by inviting converters to subscribe on the conversion page, featuring a newsletter sign-up with three fields (first name, last name, and email) and an EU consent checkbox.
Encourage converters to follow your hotel on social media to gain free, real-customer likes and an engaged, repeat‑business audience; share an amusing promotional video to boost word‑of‑mouth brand awareness.
Show the hamburger and footer menus on the confirmation page after direct bookings to engage users and enable further navigation, while checking vendor support and hosting options to reduce risks.
Enable users to save their booking engine search, trigger an automatic email with the best available rate and a call-to-action that returns them to their saved search, boosting direct bookings.
Trigger an exit pop-up as users attempt to leave the booking engine, offering a 10% discount plus benefits like free breakfast, minibar, early check-in/out, and call-to-action to secure direct bookings.
Ensure consistent translation across all website content and the conversion funnel in multiple languages to improve user experience and boost conversions.
Decrease page load times by optimizing the booking engine to load under two seconds, since one-second delays cut conversions by seven percent and 40 percent abandon sites after five seconds.
Explore how a responsive booking engine boosts mobile hotel bookings by ensuring fast page loads under two seconds and easy navigation for rates, availability, and room types on any device.
Enhance data collection across your website and booking engine to gain actionable insights, tracking actions from room interactions to form errors using web analytics and tag management for conversion optimization.
Explore how a booking engine integrates with metasearch engines, social media, email marketing, channel manager, and central reservation system to boost direct bookings and cut costs, with real-time inventory updates.
Guarantee 99.99% uptime for your booking engine and secure compensation for revenue losses when outages occur. Use uptime monitoring tools and evaluate the provider's quick, effective customer support.
Evaluate a booking engine partner's commitment to conversion rate optimization by testing templates, releasing improvements, and adding features to boost long-term digital marketing performance.
Prioritize a user-friendly back end for hotel staff and a simple front end for direct bookings, with an online training center to boost conversions and revenue.
Discover how email marketing drives hotel revenue by building subscriber lists, engaging past guests with personalized offers, and leveraging triggered and bulk campaigns to convert leads into guests.
Trigger email campaigns automatically send personalized messages based on user actions, with minimal manual input after setup; examples include reservation confirmations and campaigns like pre-arrival, stay, post-stay, and subscription updates.
Upsell in the confirmation email by offering a 10% discount on up to three to four services, with a call-to-action to view all options and dynamic personalization.
Show directions to the hotel in confirmation emails with a map image linked to Google Maps and a transport summary, plus a learn more button and a download pdf.
Promote planning efficiency by including article recommendations in confirmation emails, guiding convertors to top attractions and beaches near the hotel.
Encourage convertors to subscribe to your blog and follow you on social media, gaining organic, highly relevant audiences and free likes that boost repeat business through extra communication channels.
Enhance the booking modification email to keep reservations and upsell services, while guiding guests to engage with your blog, newsletter, and social channels; adopt a content-rich layout to boost revenue.
Show customers benefits of keeping their booking after modification. Add a benefits list under the booking summary with a view-all perks button, and keep the section short to drive cross-sells.
Optimize the booking cancellation email to persuade guests to rebook directly, using compelling offers, benefits of direct bookings, and a proven layout with content and tactics.
Show an embedded, entertaining video of your property's experiences to re-engage canceled guests and create fear of missing out, using footage of lavish pools, bars, and events.
Present top special offers or a cancel-exclusive 10% discount in the cancellation email to rebook, remind benefits, monitor rate abuses, and explain best rate guarantee to retain direct bookings.
Learn to deploy a 20-day pre-arrival email that excites guests and showcases hotel amenities and videos, while encouraging social sharing and pre-arrival up-sell content.
Plan and optimize a five-day pre-arrival email to help travelers prepare, upsell hotel services, and boost bookings with weather forecasts, maps, blog articles, and upgrade discounts.
Create a one-day pre-arrival email with a booking summary and hotel details. Show arrival/departure dates, check-in/out times, transport options, airport transfer offers, and weather forecast; download the layout from resources.
keep sending on-stay emails tailored to guests' current needs to boost engagement and satisfaction during their stay. these emails can drive positive reviews and increase revenue per stay.
Trigger an on-property welcome email after guest check-in using real-time RPM's platform integration, featuring facilities, dining and bar discounts, events, tours, and other amenities with a downloadable layout.
Automate a third-day on-property email offering blog-based sightseeing ideas, exclusive tours, and hotel recommendations. Exclude guests who checked out or will check out on day three, boosting loyalty and reviews.
send post-stay emails to all previous guests, including direct and indirect bookers; collect emails at check-in via front desk and add them to your crm or rpm to boost bookings.
Send a thank you for staying email triggered at checkout via real-time RPM integration, inviting reviews on Google, TripAdvisor, and Facebook; encourage video sharing, direct-booking benefits, and special offers.
Learn to send birthday special offer emails triggered before guests' birthdays, using birth dates and emails to offer a free night or $100 off, with expiry options and downloadable layouts.
Launch a booking anniversary special offer email triggered before the guest’s anniversary, using their last check-in date and email. Include options like a free night, voucher, or discount.
Create an automated subscription welcome email that confirms subscriptions, promotes blog articles and exclusive offers. Invite subscribers to follow on social media to drive traffic back to your blog.
Run both bulk and triggered email campaigns to reach hotel audiences; bulk emails are manually created for large groups with segmentation to target high-value guests, seasonal offers, and newsletters.
Promote seasonal hotel offers through bulk email campaigns, featuring per-season discounts, extended booking windows, and ample time for guests to book in advance, boosting direct bookings and revenue.
Explore flash sale email campaigns promoted through bulk emails to boost hotel occupancy during low demand with limited-time offers, countdown timers, and short booking windows for direct bookings and revenue.
Launch email newsletters to blog subscribers and past guests to share new articles and updates. Promote services and special offers, engage readers, and drive direct bookings.
Ensure GDP compliance for email marketing by obtaining explicit, actively given consent from EU guests and clearly communicating benefits at booking and check-in.
Learn to segment your hotel email database into highly relevant audiences—language, travel with children, stay duration—and craft targeted emails that boost open rates, clicks, and revenue.
Increase hotel email open rates by optimizing subject lines and running A/B tests on triggered emails, such as booking confirmations and pre-arrival messages, to drive more bookings.
Set up your email marketing platform and Google Analytics tracking before campaigns. Test thoroughly and track all content sections and links to optimize performance with accurate data.
Use A/B testing to optimize hotel email templates by comparing subject lines, tone, layout, images, and buttons, letting customers decide content and boosting open rates, click-throughs, and conversions.
Discover how search engine optimization attracts free organic traffic by improving user experience and building site authority, using tactics beyond on-page changes to rank branded hotel keywords.
Install an SSL certificate on your hotel website to enable encrypted communication between browsers and servers, protect guest data, and preserve conversion rates.
Decrease page load times to boost rankings and conversions. Two seconds is ideal; one-second delays cut conversions, and five seconds cost users. Use Google PageSpeed Insights and GTmetrix to optimize.
Discover how a content delivery network speeds hotel websites by caching content on distributed servers worldwide, lowering page load times and improving user experience for international audiences.
Leverage browser caching to store static files (images, fonts, CSS, JS) in visitors’ browsers for a set period, speeding reloads and reducing server load, as shown by Page Speed Insights.
Improve hotel websites' speed by optimizing image file sizes and file types, choosing the right format, sizing images precisely, and applying lossy compression before uploading to your CMS.
Enable gzip compression to compress HTML and CSS on the server, reducing page size and speeding delivery by up to 70 percent; check PageSpeed Insights for guidance.
Learn practical tactics to reduce http requests by bundling files, using caching and a content delivery network, leveraging lazy loading, sprites, and asset cleanup to speed hotel pages.
Minify and combine HTML, CSS, and JavaScript to reduce HTTP requests and page size, removing comments, whitespace, and unneeded characters. Automate the process with a CMS plugin for easy implementation.
Combine multiple small images, such as icons, logos, and thumbnails, into a single sprite to reduce HTTP requests on hotel web pages, then use CSS to display the required portion.
Implement lazy loading with a JavaScript file that loads images only when they come into view as users scroll, reducing HTTP requests and improving page load speed.
Reduce page load time by minimizing redirects on your site, avoiding links that point to redirected pages, and using a redirect finder tool or CMS plugin to identify loose ends.
Block unnecessary or irrelevant assets on CMS-based hotel sites, reduce HTTP requests from plugins, and use WordPress Asset Clean Up to detect and disable unused scripts.
Enable asynchronous loading to allow HTML, CSS, JavaScript, and images to load in parallel, improving page load times. Install a page speed optimization plugin and activate the required settings.
Move render-blocking scripts from the top to the bottom of your web page to speed loading, and enable a page speed optimization plugin to balance performance with essential JavaScript.
Explore accelerated mobile pages (AMP) to load landing pages instantly on mobile, using Google's CDN caching and simplified HTML, an SEO technique you can implement with CMS plugins or developers.
Reduce server response time by ensuring a high-performance hosting plan, using a content delivery network, keeping the CMS lightweight, and leveraging browser caching, as well as modifying and combining scripts.
Identify crawling issues and 4xx/5xx errors with a site-wide SEO scan for internal server errors and broken links, and track 404 traffic from campaigns via a custom Google Analytics report.
Add a canonical tag to landing pages that points to the home page, preventing duplicate content and guiding search engines to rank the correct page for branded and generic keywords.
Learn how mobile bookings rise, with half travelers planning on smartphones and 70 percent of last-minute bookings on mobile, and implement a responsive design to improve user experience and SEO.
Learn how schema markup helps hotels' websites communicate content to search engines, enhancing star ratings, reviews, offers, and contact details in rich results to boost rankings and direct bookings.
Learn effective keyword research and optimization for hotels, prioritizing branded and generic keywords, using Google Ads data, and optimizing HTML title, meta description, headings, and image tags.
Identify duplicate content that harms hotel site rankings, run reports to identify issues, and fix by updating HTML titles, meta descriptions, body content, and using 301 redirects or canonical tags.
Leverage local SEO by claiming and optimizing hotel listings on search engines and local directories, ensuring knap consistency, managing online ratings, and building local backlinks for broader visibility.
Identify unlinked brand mentions across third-party sites and proactively request links to your hotel site, boosting search engine optimization and referral traffic with practical tools and step-by-step guidance.
Apply internal link optimization to improve navigation, information hierarchy, and SEO ranking power; use keyword-optimized links to clarify pages and keep landing pages with pop-ups to drive conversions.
Check your domain penalty history to detect Google algorithm penalties and recover organic traffic using free tools like the website penalty indicator or paid tools such as the Semra tool.
Discover how spam and safe browsing status affect your hotel site and check if your domain is blacklisted using Google Safe Browsing and Ultra Tools by Neustar.
Drive hotel bookings with paid search advertising by showing ads on Google, Bing, and Yandex Direct, paying for clicks and optimizing campaigns across Google Ads, Microsoft Ads, and Yandex Direct.
Assess the quality score of your existing hotel paid search campaigns to lower cost per acquisition, optimize ads, keywords, landing pages, and ad extensions for more direct bookings.
Perform keyword research for paid search by identifying branded and generic keywords with Google ads Keyword Planner. Apply language and location filters to reach international audiences.
Analyze branded and generic keyword research to build negative keyword lists that exclude irrelevant terms, improve quality score, lower CPC, and boost direct bookings.
Perform keyword segmentation by grouping keywords into tightly themed ad groups, enabling keyword optimized ad copy and higher quality scores while lowering cost per acquisition.
Drive search traffic to a keyword-optimized landing page to boost quality scores and lower cost per click. Include a concise hotel description with top amenities and up to four keywords.
Translate your hotel website into multiple languages and run paid search campaigns with language-matched adverts, localized landing pages, and keyword research, segmentation, and negative keyword lists to boost direct bookings.
Create branded campaigns in English, French, Spanish, and Russian, and four generic campaigns in the same languages, targeting all countries, and test Paris-only local campaigns for conversion insights.
Apply negative keyword lists at campaign level to improve performance and lower costs. Merge branded negatives for branded and generic campaigns, then use the resources guide to boost direct bookings.
Learn to structure hotel ad groups with three per campaign—exact, phrase, and broad modifier matches—using luxury and five star hotel in London to lower CPC and avoid overpay.
Structure ad groups and use negative keywords to prevent unwanted triggers, reducing costs; place exact matches as negatives to phrase and broad modifier groups to lower cpc.
Diagnose and fix negative keyword conflicts in paid search campaigns to improve relevance. Discover how match type, cross-user updates, and recommendations tab or scripts help identify conflicts and boost performance.
Create three adverts per ad group and perform A/B testing to identify top performers; include a final URL with up to three headlines featuring the keyword and selling points.
Add relevant site link extensions to campaigns to deep link to booking engine, offers, rooms and suites, and best rate guarantee, boosting user experience, clicks, and direct bookings.
Add relevant callout extensions to campaigns to highlight benefits not shown in the main text, boost click-through rates, improve quality scores, and reduce direct booking costs through a/b tests.
Add relevant price extensions to hotel paid search campaigns to boost quality scores, improve user experience, and reduce direct-booking costs by showcasing up to eight accommodation options with starting rates.
Use structured snippets to highlight hotel amenities and room types, boosting visibility in paid search, increasing click-through rates and quality scores, and lowering direct booking costs.
Discover how adding a stellar rating extension to hotel campaigns shows average star ratings beside paid search, and Google data indicates CTR rises by 17% with lower CPCs and CPAs.
Add app extensions to paid search campaigns to drive Android and iOS hotel app downloads by linking ads to app store destinations.
Add a call extension to paid search ads to show the hotel's phone number, enabling mobile calls and bookings, while noting tracking challenges and the benefit of a unique number.
Use a location extension to help guests find your hotel with directions and a call button, and if budget allows, adopt it to drive walk-in bookings.
Add review extensions to paid search campaigns to display independent reviews and awards like World Travel Awards, boosting click-through rates and ad visibility; currently offered by Bing ads.
Add image extensions to paid search campaigns to boost attention with image-rich site links on Bing and Yandex, even though Google currently lacks the feature.
Add an action extension to Bing ads to display a clear call-to-action button, boosting click-through rate and visits, with up to 70 predefined CTAs across PC and mobile.
Diagnose and fix disapproved ads and extensions to protect campaign performance. Learn how to address disapprovals to protect site links, improve quality scores, and lower direct bookings in paid search.
Exclude recent bookers from campaign targeting to reduce marketing spend and safeguard conversion quality. Implement JavaScript tracking, create conversion goals, and build last-30/60/90-day audience lists to exclude them.
Target visitors who didn’t convert by building remarketing lists for search ads with a JavaScript tracking code, applying them to branded and generic keyword campaigns to re-engage landing page visitors.
Target similar audiences for search to reach new visitors who resemble your convertors or remarketing list members, boosting direct bookings at a low cost per acquisition.
Utilize customer match data by uploading guest emails or phone numbers to Google Ads, creating a customer match audience, and targeting similar audiences to reduce direct booking costs.
Exclude static IP addresses of your hotel and partners to prevent internal clicks on paid search ads. Improve campaign quality scores and reduce the cost of acquiring direct bookings.
Improve landing page speed to boost quality scores and reduce booking costs by delivering under two-second load times, improving user experience, conversions, and revenue.
Submit your hotel brand trademark to all paid search platforms to prevent competitors from bidding on branded keywords, boosting direct bookings and reducing ad spend.
Identify and report trademark infringements across search engines to protect your branded keywords. Use Brand Verdie to find infringements on Google, Bing, and Yandex, and receive daily reports.
Identify and report trademark infringements to search engines to remove competing ads, and respond to branded term misuse by partners with cease and desist letters from the legal department.
Enable data driven attribution modeling to credit conversions across generic and branded keyword campaigns. See how this approach reveals the true contributions of generic campaigns to bookings in paid search.
Decide your roas target to measure revenue divided by ad spend in paid search campaigns, prioritizing direct bookings and keeping costs below ota commissions.
Control ROAS in paid search campaigns either automatically or manually. Automate bidding toward a target ROAS, while manual review and daily reports adjust bids to prevent overspending.
Identify campaigns limited by budget in paid search ads and reallocate budget from low-performing campaigns or lower CPC bids to increase exposure and direct bookings.
Evaluate the performance of search engine partners after launching paid search campaigns, comparing Google search and its partners to assess conversions. Exclude partners with no conversions to save spend.
Go through the search term report to identify high-potential terms, add them to keyword lists, and add irrelevant terms to negative keyword lists to reduce spend and boost direct bookings.
Identify low-quality keywords and raise their scores by aligning them with ads and landing pages, and improving load speed and click-through rate. Use ad extensions to boost exposure and revenue.
Prevent self-competition in paid search for multiple hotels sharing a brand by selecting core branded keywords, listing them as exact matches, and applying negatives to other campaigns to save thousands.
Leverage device performance data from desktop, tablet, and mobile to analyze conversions and cost per acquisition. Adjust your campaign bids accordingly to optimize results.
Analyze country performance data to optimize search advertising bids by location. Adjust bids by country—raise bids for the United States and lower for New Zealand—to boost campaign growth.
Optimize paid search by analyzing hourly and daily performance and applying bid adjustments to boost high-converting times and days, especially weekends for hotel bookings.
Automate paid search management with Google ad scripts to review performance, pause underperforming ads, flag low quality scores, and optimize landing pages, saving time and boosting campaigns.
Discover how programmatic advertising targets hotel audiences with first and third party data across display, video, native, audio, and TV. Use remarketing to boost direct bookings affordably.
Run remarketing campaigns to re-engage website visitors who did not convert, using personalized messages for the rooms they favor, by collecting data with a tracking code and building audience lists.
Exclude direct bookers from remarketing campaigns to save ad spend and prevent customer annoyance. Build 30, 60, and 90 day audience lists on the booking confirmation page and exclude them.
Target relevant hotel website visitors to improve direct bookings and avoid wasteful ad spend, focusing on audiences interested in services like restaurants, bars, meetings, events, rooms, weddings, gym, and spa.
Target previous landing page visitors to create a remarketing list that resonates with their demonstrated interest in booking, using programmatic platforms and landing-page data filters to boost conversions.
Target booking engine visitors to retarget and boost conversions by building an audience from booking engine pages and bidding for engaged users in your programmatic campaigns.
Create audience lists for users at each booking funnel step using inclusion and exclusion filters in your programmatic platform. Bid by funnel step to optimize ROEs.
Combine remarketing with third-party audience lists to create a custom audience from first-party and third-party data, and bid only when both criteria are met, given a tight budget.
Combine remarketing with lookalike audience lists to target users who visited your site and resemble your convertors, using artificial intelligence technology to identify similar audiences and bid higher for convertors.
Prospecting targets audiences who haven't interacted with the brand, forming profiles from existing data and applying programmatic techniques across display, video, native, TV, audio, and digital out of home.
Use lookalike and artificial intelligence targeting to reach audiences similar to converters and website visitors, enabling lookalike lists via programmatic platforms after adding a JavaScript tracking code.
Target highly relevant travelers using third-party audience segments from airlines, hotels, and data providers, then combine segments to fuel programmatic campaigns across budget or luxury hotels.
Explore contextual, placement, demographics, and geo targeting in hotel marketing, including topic lists, publisher placements, white-listing sites, and location-based bidding strategies.
Layered targeting combines remarketing and prospecting to create multiple armed groups with diverse targeting settings, including lookalikes, based in the United States and 35 plus, to optimize conversion.
Exclude the static IP addresses of your hotel property and partners to prevent staff and suppliers from being added to remarketing lists, improving campaign performance and saving advertising spend.
Exclude location of your hotel from campaign targeting to reduce marketing spend and improve programmatic advertising performance, while protecting retargeting and prospecting campaigns from locals and travelers in the city.
Apply frequency capping in your programmatic platform to limit ad impressions per user per day, reducing remarketing annoyance across campaigns while testing settings to optimize click-through rates and conversions.
learn how a creative management platform enables effortless creation of tailored ad creatives at low cost, scale production with templates, generate multiple sizes, and push them to programmatic campaigns.
Design banners in multiple dimensions to meet Interactive Advertising Bureau standards for programmatic display campaigns. Using more sizes expands exposure, helps reach targeted audiences, and improves campaign performance.
discover how html5 ads combine text, images, videos, and interactive rich media to boost engagement and clicks, while staying lightweight and easily created with a creative management platform.
Follow IAB standards and technical requirements, with a creative management platform optimizing video assets to avoid problematic creatives, and ensure ads engage within the first few seconds to prevent throttling.
Explore real-time bidding campaigns within programmatic advertising, highlighting lower media costs and wider reach, while detailing ad fraud and brand safety risks and mitigation strategies.
Discover programmatic direct campaigns, trading hotel inventory at a fixed cpm with premium publishers and travel sites, targeting relevant audiences while eliminating ad fraud and improving ROEs and brand safety.
Expose how ad fraud harms programmatic advertising through bot impressions and billions in losses, and highlight AI-driven tools like Anura, DoubleVerify, and Confiance to detect and block fraud.
Improve campaign outcomes by applying viewability verification to ensure ads are seen by real consumers, driving brand impact and cost savings with providers like DoubleVerify and Anura.
Learn how to protect brand reputation online by implementing brand safety measures in programmatic advertising and using verification solutions to block ads next to high-risk content.
Learn how data-driven attribution modeling fairly credits multiple marketing channels for hotel bookings. See how programmatic advertising and paid search influence multi-touch journeys beyond last-click attribution.
Run programmatic ad campaigns in multiple languages by creating separate campaigns for each targeted language, using translated ad creatives and landing pages to drive qualified prospects and simplify performance analysis.
Adopt a formal campaign naming convention to analyze performance quickly and optimize campaigns faster. Compare strategies, media buying methods, formats, and English and French campaigns using filters.
Explore metasearch advertising, which consolidates listings and rates across engines like Google hotel ads, Trivago, Skyscanner, and TripAdvisor, boosting visibility and paying for clicks or bookings, while reducing OTUS dependency.
Evaluate three metasearch account options—managed service, self-service direct, and self-service indirect—and weigh setup, costs, bidding options (CPA and CPK), and optimization potential for hotel campaigns.
Evaluate metasearch engines to advertise your hotel, recognizing distinct audiences and pricing models; Google Hotel Ads offers the widest reach with CPC or CPA and 10–18% commission.
Compare CPA and CPC bidding models for metasearch campaigns; CPA automates bookings at 10–18% commission but limits optimization, while CPC lowers costs, improves visibility, and enables targeted bidding. Monitor daily.
Maintain rate parity across metasearch channels to prevent undercutting that reduces clicks and conversions. Use channel managers and parity monitoring tools to identify issues and quantify losses.
Create a metasearch specific rate plan that subtly lowers rates to boost click-through and conversion, while noting it is a black hat tactic with rate parity risks.
Optimize your metasearch campaigns by adjusting CPC bids for positions, placements, devices, countries, length of stay, booking windows, and audiences. Analyze data first, then tailor settings to boost direct bookings.
Add call-out extensions to metasearch ads to highlight benefits such as free cancellation, priority room upgrade, 20 percent off dining in bar, and best rate guarantee, boosting click-through rates.
Implement UTM tags across metasearch ads and use data-driven attribution in Google Analytics to accurately measure cross-channel impact and optimize budget allocation.
Monitor and control ROAS daily by reviewing performance reports, adjusting CPC bids, verifying tracking, and reallocating budget from low- to high-performing campaigns to boost direct bookings.
TripAdvisor instant booking enables direct bookings on the site without leaving, from metasearch campaigns, offering no setup fees and cross-device optimization, but with commission and limited retargeting.
Do You Want to Become an Expert in Hotel Marketing?
If so, then you are in the right place, as this is the most extensive course on hotel marketing available online. It's also the only certification course that will help you gain 360-degree knowledge of hotel marketing. Indeed, by the end of this course, you will have learnt almost all latest marketing tactics for successfully acquiring direct and indirect bookings, as well as promoting other hotel facilities such as restaurants, bars, spa, gym and event spaces.
What You Will Learn
At the beginning of this course, I will introduce you to hotel marketing. More specifically, you will learn:
What hotel marketing is;
The current challenges in the hotel industry;
How to overcome all those challenges;
The benefits of increasing direct bookings;
The benefits of increasing exposure on OTAs;
The benefits of promoting hotel facilities;
Following those, you learn how to make your website a conversion machine by optimizing your landing page, homepage, and booking engine pages. In addition to those, you will learn how to generate more revenue per stay through the official hotel website. So, I will take you through several digital marketing ideas for pushing more people into the conversion funnel:
42 Landing Page Optimization Tactics
10 Homepage Optimization Tactics
45 Booking Engine Optimization Tactics
Next, I will take you through several hotel promotion ideas for acquiring up to 5 times more direct bookings at a really low cost-per-acquisition, through the official website of your hotel property. More specifically, I will take you through:
31 Email Marketing Tactics
27 Search Engine Optimization Tactics
44 Paid Search Advertising Tactics
29 Programmatic Advertising Tactics
10 Metasearch Advertising Tactics
32 Social Media Tactics
7 Native Advertising Tactics
13 Inbound Marketing Tactics
8 Conversion Rate Optimization Tactics
7 Reputation Management Tactics
5 Other Tactics For Acquiring Direct Bookings
Then, you will learn how to double your indirect bookings by optimizing your OTA listings, as well as running advertising campaigns on OTA websites. Those tactics will definitely help you outperform your direct competitors. In addition to those, you will learn how to successfully promote other hotel facilities, so that you could boost the overall revenue performance of your hotel business. So, I will take you through:
10 Tactics For Acquiring More Indirect Bookings
12 Tactics For Promoting Hotel Facilities (F&B, Wellness & Fitness Facilities, Event Spaces)
Who Is This Course For?
This course has no pre-requisites. So, it is suitable for anyone wanting to gain comprehensive knowledge of hotel marketing, whether they have no experience in the field or have been working in this industry for many years. This course will take you from the very basics to the more advanced aspects of hotel marketing. Therefore, it is ideal for:
Directors of Sales & Marketing
Vice Presidents
Chief Marketing Officers
Hotel Marketing Managers
Hotel Marketing Executives
Digital Marketing Professionals
Agencies Offering Marketing Services To Hotels
Consultants Offering Marketing Services To Hotels
Professionals with Traditional Marketing Background
Sales Managers
Sales Executives