What you'll learn

RevPAR
ARR
Pricing a room
Distribution channels
Housekeeping
Front Office
Scheduling staff
Reservations
Outsourcing
Basics overbooking management
Basics marketing strategy
Basics revenue management

Course content

5 sections • 16 lectures • 2h 33m total length

Welcome and Course Introduction1:11
An Overview of the Rooms Division10:28
We discuss in general what the rooms division is and how it operates.

Reception Tasks and Responsibilities22:19
We'll go over what a reception is, who works here and what the main tasks are of the reception desk employees.
Reception Distribution Channels13:06
In this chapter we'll discuss distribution channels. In other words, how do we get our rooms to our customers. We'll cover the more common distribution channels, what they are and how it works.
Reception Reservations9:32
Within the reception department, there is a special department that handles reservations. We'll go over what a reservation is and how a reservation turns into a sold room.
Reservations Overview17:29
In this chapter we'll talk about how reservations are dealt with within the reception department as a whole.
Reception Scheduling8:47
We'll discuss how we should or could schedule employees within the reception department. This gives you a basic understanding and can be implemted right away.

Housekeeping Tasks and Responsibilities8:20
What is housekeeping? What do these people do? How works this department? In this chapter we'll give an answer to these questions and more.
Housekeeping and Outsourcing10:41
A common use within larger companies, but definately in the hotel industry is outsourcing. The housekeeping is the department that lends itself extremely well for outsourcing. In this chapter you'll find out why and how it works.
Housekeeping Scheduling14:17
We'll talk about how we could approach scheduling employees within the housekeeping department.
Understanding Room Status8:41
The reception, reservations and housekeeping need to communicate well with eachother. In this chapter you'll learn how these departments communicate when it comes to room status and what it means.

Building and Pricing a Hotel Room11:37
Ever wondered how we set a room price and how a hotel is build? In this chapter we talk briefly about how that works, so you'll have a basic understanding.
Understanding Hotel Room Rates9:31
In this part we'll talk about the different prices a customer can pay. Or room rates. How come 2 people with the same type of room pay different prices? In this chapter we'll talk a little about how that works.
Key Rooms Division KPIs5:50
You've probably heard the term key performance indicator sometime, somewhere. These indicators are important to understand how the business is doing. As every company does, hotels as well have there own set of KPI's. We'll talk about some important ones you'll see within the rooms division.

Requirements

Basic understanding of hotel operations

Description

The Rooms Division is one of the most important parts of any hotel. It sits at the center of guest experience, daily operations, staffing, organization, and revenue performance. When it is managed well, the hotel runs with greater consistency, service improves, and operational pressure becomes far easier to control. When it is managed poorly, the effects quickly show up in guest satisfaction, room readiness, scheduling problems, and lost revenue opportunities.

This course is designed to give you a practical and professional introduction to hotel management in the Rooms Division. Instead of staying vague or overly theoretical, the course focuses on the operational reality of how the Rooms Division works and what managers need to understand to run it effectively. It gives you a solid foundation in the structure, responsibilities, and decision-making behind one of the most important areas of hotel operations.

Throughout the course, you will explore the two key pillars of the Rooms Division: reception and housekeeping. You will learn about front office tasks, distribution channels, reservations, scheduling, housekeeping operations, outsourcing, room status, and the coordination required to keep service standards high while maintaining operational control. The course also introduces essential financial and pricing topics, including room building, pricing, rates, and key performance indicators.

This course is ideal for hospitality students, beginners, aspiring hotel managers, supervisors, and anyone who wants to better understand how the Rooms Division contributes to both guest satisfaction and hotel performance. Whether you are preparing for a hospitality career or strengthening your management knowledge, this course offers a clear and valuable starting point.

By the end of the course, you will have a much stronger understanding of how the Rooms Division functions, how its departments connect, and how better management decisions can support smoother operations, stronger service, and better business results.

Who this course is for:

Beginning hotel managers
Small business owners
Small hotel owners
Hotel managers
Starting hotel managers

What you'll learn

Explore related topics

Course content

Introduction to the Rooms Division2 lectures • 12min

Reception and Front Office Operations5 lectures • 1hr 11min

Housekeeping Operations4 lectures • 42min

Pricing, Revenue and Performance3 lectures • 27min

Questions and Answers2 lectures • 2min

Requirements

Description

Who this course is for: