
Gain insights from a hospitality veteran with 20+ years in revenue management and operations. Rise to general manager with brands like Marriott and Accor, and cultivate the calibre early.
Learn how to run effective daily management meetings, a 15-minute morning review with all department heads, led by the GM, including yesterday's roundup, today's statistics, and interdepartmental updates.
Biweekly FNB operations meetings review service, production, financials, guest feedback, and forecasts, align revenue with market and local brands, and drive strategy to boost FNB revenue and guest engagement.
Manage accounts payable to protect cash flow and supplier goodwill with timely payments and regular vendor reviews. Centralize processing and optimize procurement to sustain liquidity and working capital.
Lead the hotel’s monthly mis meeting with the general manager and department heads. Review prior month, forecast next, analyze profit and loss variances, and align actions across departments.
Explore how CSR shapes hotel management, detailing the CSR committee composition under the Companies Act 2013, mandatory spending thresholds, and activities like education, gender equality, health, and environmental sustainability.
Measure guest satisfaction with surveys and feedback; use CSAT, NPS, and CSR to inform improvements.
Examine how a hotel general manager leads the finance function, using USALI standards and automated tools to budget, report financials, and manage audits with a lean team.
This course is designed for current and aspiring hoteliers. The instructor shares his knowledge and experience in simple words and explains concepts that are non negotiable in the modern hospitality industry. This is Part 1 of 2.
This course has been specifically designed for hotel owners, hotel managers or operators of small, independent hotels and mid-level managers of medium to large hotels who are grooming themselves to become general managers.
This course will also be useful for entrepreneurs who are looking to set up their hospitality establishments. It will give them an overview of the processes and tasks required to carry out sustainable hotel operations, which they can then adapt to suit the size of their operations.
This course will aide all those hospitality professionals who are looking to upskill and orient themselves towards growth and streamline their learning in becoming successful hotel general managers.
The course covers the range of responsibilities of a general manager. From managing daily tasks to their over accountability towards running a successful hotel. It will give you an idea about their typical day and an overall understanding of the goals of their role.
Completing this program will give you a head start if you are a young hospitality professional, and the edge to position yourself better when you apply for a general manager’s position.