Hotel Management - Customer Service Essentials
What you'll learn
- Defining Customer Service
- Customer Service Statistics
- Complaint Handling
- WOW Service
This course is designed for Learners who are in the front line of Customer Service. The qualification will enhance the abilities to raise the bar and convert Customer Service excellence into the profitable Returns of any organisation. Moreover, for those intended to get promoted or applying for position of the Guest Service Executive in Hospitality Industry.
Who this course is for:
- Hotel Management
- Hospitality Students
- Hotel Staff
- Customer Facing Industries
Two seasoned hospitality professionals with combined hospitality experience of six decades between them have launched ‘Ravi Sharma Hospitality Academy’ for budding hospitality students.
RSHA will help students to gain an insight into the complexity of the hospitality business through custom-designed online courses and unique educational materials. Whether it is Restaurant business skills, Beverage training, or Rooms Division including Revenue Management, RSHA has the tools to empower the students thinking of entering the challenging profession of hospitality through dedicated tutorship.
This new E - Hospitality Education is the brainchild of two hospitality experts - Ravi Sharma & Kunal Kaul. Academy is a Member of CPD, London, UK, and International CHRIE, USA.
Ravi Sharma is considered a hotelier par excellence. He has worked in some of the most iconic hotel brands in the world after beginning with The Oberoi Group in 1980. Over his illustrious 25-year hotel (including Marriott, Sheraton, ACCOR) career, Ravi won several accolades ( Five Star Diamond Award from American Institutes of Hospitality Sciences, International Operation Champion from Marriott, and Quality Assurance Award from Sheraton) that cemented his place as a veteran in the hospitality industry. Over the last 14 years, he reinvented himself as an educator in the hospitality education space, carving a niche for himself. He has taught and led several highly sought-after modules of the University of West London, Edinburgh Napier University, and Queen Margaret University among others over his career as an academician.
The co-founder of this hospitality education enterprise, Kunal Kaul is a seasoned hotel industry professional with over 17 years of experience across hotel operations and hospitality education. Kunal has vast operational experience at some of the top five-star hotel chains worldwide like Hilton, Accor, Radisson and Thistle Hotels. With stints in France, the United Kingdom and India, his experience spectrum is wide and multifarious. He has mentored, trained and led teams for over 15 years. A Wines & Spirits Educator, Certified Sherry Educator, and Certified Specialist of Wine (Society of Wine Educators) and a hospitality trainer to boot, he is considered a subject matter expert in his area of expertise.