What you'll learn
- Role and Importance of Front Office Operations in the Hotel
- Foundational procedures of Front Office
- Day to day tasks/reports/actions at the desk
- Successful Front Office Manager To Do List and Complete day to day Checklist
- How to respond to an unhappy guest survey or email
- Service recovery and how to resolve Guest Complaints
- Why is it important to understand the real reason guests complain
- Key Performance Indicators and how to measure success of Front Office Department
Requirements
- General knowledge of Hotel Operations preferred as this course provides deep dive in to topics and focused more on WHAT you need to know rather than WHY
Description
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.
Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one.
Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
Who this course is for:
- Anyone who is inspired to grow in Hospitality and Travel Industry
- Current Front Office Associates that would like to become Managers
- Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes
Instructor
![Oksana Gyulnazaryan](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 190 Reviews
- 538 Students
- 1 Course
I started my Hospitality career as an intern at one of the Chicago Hotels. My first job was Front Desk Agent. After successful completion of internship I continued my career in Hospitality Industry where I became Front Office Supervisor, Assistant Manager and Director of Front Office.
Desire to learn and become General Manager one day was always inspiring me to learn and improve my skills consistently.
I was promoted to Director of Housekeeping and continued pursuing my career goals. While working at Westin as Housekeeping Director I participated in new projects and Task Force Assignments.
I traveled to new hotels, opened multiple properties across United States which was an amazing experience to have.
I took on the role of Rooms Division Manager at Hyatt Hotel in California.
Spending 2 years at Hyatt, I relocated to Milwaukee where I became Director of Operations for Hyatt Milwaukee.Hotel.
Currently I am General Manager Marriott Hotel in Chicago.