Hospitality Masterclass: Luxury Bar Service
What you'll learn
- Behaving in a 5 Star Luxury environment
- Communication with guests and colleagues
- How to recognize and treat regular and vip guests
- How to handle complaints and learn from it
- Bar tools
- Things you need to know in order to create a cocktail list
- Standard Operating Procedures (SOP's)
- How to make some easy and famous cocktails
Requirements
- Hospitality and Bar lover
Description
This Masterclass is not about cocktails, this masterclass is a journey into the bar world, it’s about learning how to work and behave in a luxury environment, it's about mastering your communication skills, knowing how to deal with difficult guests, being able to look and behave professional behind the bar. You will learn about the Standard Operating Procedures in a 5 Star Luxury Hotel, how to handle complaints and learn from them, how to create a great experience for your guests and much more…
THE INSTRUCTORS
Luigi Gallo is the Bar Manager of the Belmond Hotel Caruso, situated in the famous Amalfi Coast in Italy. Luigi worked for the most prestigious hotel in the world like the J.K. Place in Capri, Four Seasons Hotel in Florence, 45 Park Lane by Dorchester Collection in London, Baglioni Hotel London, Claridge’s Hotel London, Porto Zante Villas and Spa in Greece and for Jumeirah Hotels in Spain.
Francesco Orefici is the General Manager of The Lansdowne Club, an exclusive private members club in the heart of London. Francesco experienced the most luxurious bars working in Lanesborough Hotel, Private Members Club Fifty, Langham Hotel, The Artesian Bar, The Ritz Hotel London and 45 Park Lane by Dorchester Collection in London.
Who this course is for:
- People who want to learn the skills of world's best bartenders
- Complete beginners who wants to become an employed bartender fast
- Managers who want more material to train their staff
Instructor
- 4.5 Instructor Rating
- 509 Reviews
- 7,861 Students
- 11 Courses
Hospitality Masterclass brings together Managers operating exclusively in 5 Star Luxury Hotels and allows you to learn and develop skills through their teachings, giving you the opportunity to be trained by those who actually work in the best hotels in the world.
Master the skills of TOP Managers. Hospitality Masterclass will teach you how to identify and develop your skills and help you boost your career.