
Explore a storied hospitality career from kitchen beginnings to managing food and beverage across multiple hotels, highlighting mentorship, apprenticeship, and the hospitality master class to train future managers.
Develop discipline and resilience in hospitality leadership by mastering the art of service, front-of-house etiquette, and personalized guest experiences in fine dining for your future.
Prioritize hospitality from the first phone ring, capture guest preferences and dietary restrictions, and tailor welcome, seating, and menu guidance for a memorable dining experience.
Explore the front-of-house hierarchy and team roles in fine dining, from the maitre d'hotel to chef de rang and sommelier, emphasizing synergy, professionalism, and guest experience.
Mise en place guides a restaurant's table setting and kitchen prep, shaping ambience with bread plates, napkins, and glasses, while framing service styles and dessert transitions.
Develop proactive complaint handling through active listening and empathetic communication, transparently outlining resolution steps and appropriate compensations, with timely gestures to boost guest satisfaction and loyalty.
Explore how storytelling blends authentic narratives with hospitality to enrich the dining experience, while service staff convey origins, techniques, and ambiance learned through comprehensive training like the Hospitality Masterclass.
I am Nicola Loiodice, F&B Operations Manager at Borgo Egnazia, a chain of luxury hotels. In this Masterclass, you will have the opportunity to discover the fundamentals of the Art of F&B Service and learn my approach to providing your guests with the best possible experience. Through the recounting of my personal experiences, I will explain how I overcame challenging moments and why it is so important for me to make hospitality a place where young individuals can invest in their future.
This Masterclass is for anyone wishing to improve their skills in the Food and Beverage industry. Whether you are a industry professional or an enthusiast looking to deepen your knowledge of the Art of Service, you will be able to acquire tools and skills useful for enhancing your practice.
My goal is to provide you with the necessary knowledge to become a successful professional in F&B and, at the same time, help you develop your personal skills. I hope that after taking this course, you can become a better version of yourself, more confident and ready to face every situation with professionalism and effectiveness.
In summary, this Masterclass is an unmissable opportunity for those who want to improve their skills and gain a deeper understanding of the F&B Service. I look forward to sharing my experiences and knowledge with you in this wonderful world of hospitality.