Hospitality & F&B Management - Suggestive Selling Skills
What you'll learn
- how to suggest items for sale to customer
- professional selling skills
- suggestive selling skills for food and beverage
- do and dont in F&B selling and order taking process
- working experience in operations
Suggestive selling as commonly known in retail industry is selling a specific item or add-on item to what guest has bought. However, in hospitality suggestive selling refers to selling an item that guests may need but are unsure of.
Quite a few times, when guests enter into the restaurant (new or old), they have some idea in mind what they want to eat. However often guests are open to suggestions and ask servers speciality food or items. Many time guests are not really sure of what to order due to various choices available on the menu.
Suggestive selling about
1. understanding customer needs.
2. acting as a consultant and helping them in choosing the right products
3. building a rapport and long term and trusted relationship with them.
if done right, this technique can help business gain loyal customers and improve sustainability in business.
Take this short course, taught by leading F&B experts, to understand how you can apply suggestive selling skills in the hospitality industry.
The unique feature of this course is the role-play assignment which you have to complete after the course and we will give you individual personalized feedback, which will help you master the skills.
Who this course is for:
- Food and beverage professionals
- servers and waiters
- F&B supervisors
- sales executive
- customer service executives
Hotel management school was established a year ago by young and Professional Hoteliers having a combined experience of over 20 Years.
Instructors have worked in prestigious hotel chains such as Shangri-la, Intercontinental in Finance, Operations, Sales & marketing at Director Levels.
Classes were taught first in physical environment to test contents and take feedback from students. These recorded classes combine both separate recording classroom settings.
Course Content is being updated regularly and new topics are added continuously based on feedback from students.
If you have any feedback you can email us or message us to make the overall learning experience engaging and complete.