Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Hospitality and Tourism Marketing for Beginners
Rating: 4.1 out of 5(14 ratings)
51 students

Hospitality and Tourism Marketing for Beginners

Learn the core marketing principles behind hotels, tourism, guest experience and hospitality products
Last updated 4/2026
English

What you'll learn

  • The basic concepts of marketing
  • The basic concepts of marketing for hospitality
  • How to develop a marketing culture
  • What makes marketing different in the hospitality
  • What marketing is
  • The design of the hospitality product
  • The Ps in marketing
  • The Cs in marketing for hospitality
  • What is value for a guest
  • How to create customers and how to retain them
  • Trade offs for the guests
  • The marketing mix
  • The hospitality marketing mix
  • How to meet expectations
  • Product/service orientation
  • Selling orientation
  • Bottom-line orientation
  • Marketing orientation
  • The service environment
  • Chains versus boutique versus independent

Course content

8 sections30 lectures3h 22m total length
  • Welcome and Course Introduction0:47
  • The Role of the Marketing Manager8:38
  • What Marketing Really Means11:26

Requirements

  • Basic understanding of hospitality

Description

Marketing in hospitality and tourism is not just about selling rooms, packages, or services. It is about understanding what guests value, how experiences are presented, and why some businesses attract attention more effectively than others. In an industry built around service, perception, and customer experience, marketing plays a central role in shaping success.

This course is designed to give you a clear and beginner-friendly introduction to hospitality and tourism marketing without making the subject feel overly academic or difficult to follow. You will learn the core ideas behind marketing in hotels, tourism, and guest-focused businesses, and understand why this industry requires a different way of thinking than many other sectors.

Throughout the course, you will explore key topics such as marketing culture, value creation, marketing management, the characteristics that make hospitality different, the hospitality product, the service environment, the marketing mix, and product design. The goal is to help you build a strong foundation and understand how hospitality and tourism businesses attract guests, create value, and shape memorable experiences.

This course is ideal for beginners, students, hospitality professionals, tourism professionals, or anyone who wants to better understand how marketing works in service-driven industries. Whether you are learning for work, study, or personal interest, this course gives you a structured and practical starting point.

By the end of the course, you will have a much clearer understanding of the principles behind hospitality and tourism marketing and feel more confident discussing how businesses in this industry market their products, services, and guest experiences.

Who this course is for:

  • Hotel managers
  • Department managers
  • Hospitality empoyees and managers
  • Sales managers
  • Marketing managers