Performance Feedback - How to give high quality feedback

Name: Performance Feedback - How to give high quality feedback
Rating: 4.2 (40 reviews)

Learn how to give high impact employee performance feedback. Get the best results from the people you lead and manage.

Created byRichard Lock

Last updated 3/2024

English

What you'll learn

provide clear, confident, high impact feedback
improve the performance of others by giving high quality, high value feedback
avoid the common traps that causes most feedback to be ineffective
ensure the feedback you receive is high quality and of personal value

Course content

12 sections • 37 lectures • 1h 21m total length

Introduction1:13
If you have ever doubted that we are constantly seeking feedback, just think how quickly you form a first impression. Here's you chance for a first impression of your trainer. Will your impression be the same when you have reached the end of the feedback course?

Defining feedback2:51
Let's make sure we are all talking about the same thing. Feedback is any communication that gives others information about themselves or their impact.
Is feedback positive or negative?3:12
Positive feedback, negative feedback, constructive feedback and criticism are all phrases people use in association with feedback. Which is the right one?
Feedback online1:13
Feedback is more than face to face.
Is feedback a threat?4:57
A practice session for a short talk I was giving about feedback.
Activity: Setting yourself up for learning3:19
Use specific experiences to help you apply and embed your learning. Make sure you are setting yourself up to learn, in the best way possible for you.

High quality feedback is more than a suggestion4:36
Explore the biggest factor in determining how effective your feedback is likely to be.
Activity: Feedback Reflection3:04
Where on the scale has your feedback been sitting?
Be the storyteller, not the judge2:27
Be a storyteller and not a judge.
It's not always better together2:51
Beware of hiding behind the group.
Sooner rather than later2:56
Feedback is time critical: within reason.
Sharing your opinion2:11
Happy to share your opinion? Make sure you do then.
Everybody likes strokes don't they?3:01
Pamper or inform. One is much more effective than the other.
Taking Ownership1:41
Be clear on what you can own and what you cannot in the feedback process.
Which response are you triggering?4:49
Check your response and check your intention.

Practice Scenarios Intro1:27
You can never get enough practice to hone your skills and develop new habits.
Activity: Practice Scenario 11:43
You can never get enough practice to hone your skills and develop new habits.
Activity: Practice Scenario 21:24
You can never get enough practice to hone your skills and develop new habits.
Activity: Practice Scenario 31:07
You can never get enough practice to hone your skills and develop new habits.
Activity: Practice Scenario 41:29
You can never get enough practice to hone your skills and develop new habits.
Activity: Practice Scenario 51:18
You can never get enough practice to hone your skills and develop new habits.

Requirements

You want to improve the performance of your team, or those around you
You are keen to learn skills you can apply everyday
A willingness to participate fully and commit to action.
It is useful to have some specific examples of feedback challenges you are facing as well as previous feedback experiences

Description

The ability to give high quality, high impact employee performance feedback to others is one of the core communication skills of effective performance management. Great performance feedback enables you to motivate teams, engage individuals, provide clarity and deliver results. It also allows you as a manager to tackle performance issues quickly and turn around under performance issues before they become major challenges. Unfortunately, much of the performance feedback we give (and receive) is typically low quality and ineffective. This course will help you change that, showing you how to ensure the feedback you give and receive is high quality, high impact performance feedback. Learn to use feedback confidently to make a real difference to others. It doesn't matter whether you are a manager of others who wants to give much more effective performance feedback, or if you are seeking to strengthen personal relationships through confident, clear and open feedback; the skills learned in this course will help you achieve that. If you have ever regretted not clearly explaining your view or your feelings to others; or perhaps felt frustrated that people don't seem to respond to your feedback efforts in the way you had hoped, then this course is for you.

Who this course is for:

People who manage the performance of other people in some way
Individuals who feel they lack the confidence to give honest feedback to others
People who want stronger relationships built on openness and trust
This course is not for those who wish to manipulate, dominate or humiliate others as a means of performance improvement
Managers who want to sharpen their skills

Performance Feedback - How to give high quality feedback

What you'll learn

Explore related topics

Course content

A quick hello1 lecture • 1min

Understanding Feedback5 lectures • 16min

Approaches to Feedback2 lectures • 5min

The Feedback Scale1 lecture • 3min

The different feedback dimensions9 lectures • 28min

The Feedback Analyzer1 lecture • 1min

Feedback Frameworks4 lectures • 7min

Beware mixed messages1 lecture • 3min

Improve the quality of feedback your receive1 lecture • 2min

Practice, Practice, Practice6 lectures • 8min

Requirements

Description

Who this course is for: