Learning IT Help Desk for Beginners

Name: Learning IT Help Desk for Beginners
Rating: 4.5 (2547 reviews)

Must know skills for Helpdesk and Service Desk Professionals!!

Highest Rated

Created byEmilio Aguero, Palwasha khan

Last updated 3/2026

English

What you'll learn

Further understanding on key IT technologies
Basics around Windows 10 administration and support
IT Hardware overview and troubleshooting
Active Directory and how to use it
Basics on what Servers are
and much much more!!

Course content

7 sections • 29 lectures • 4h 44m total length

Instructor & Course Introduction3:25
Who am I, what do I do, and introduction to this course.
Different IT Support Levels13:19
Within the IT Support team, three common levels of escalation existing. Level 1, Level 2 and Level 3

Using Windows 10 - Basic Overview10:05
This video provides an overview to a standard tech setup of business environment. We'll be using Windows 10 in this guide.
Computer Names and Naming Conventions9:39
We'll focus on naming conventions for computers within a business network
Installing and Deleting Apps13:04
Troubleshooting - OS, Software, Hardware16:54
Knowing how to perform some basic troubleshooting on computers will help. We'll look at some basic troubleshooting steps.
Installing Windows 10 from USB (optional)12:41
If you want to learn how to install Windows 10 from a USB this guide will help. Note that this guide doesn't go through the steps on how to get the Windows 10 specifically setup for a business.

PC Parts - Laptops and Desktops - Outside15:50
Let's look at a Laptop and discuss the basic parts. Let's then look at a Desktop and explain the basic parts. We'll then open up a desktop and show you whats inside.
PC Parts - Laptops and Desktops - Inside + Upgrades18:44
Sometimes the components of a computer may need to be updated. Whether that be RAM, the hard drive or graphics card.
How to Hook Up Dual Monitors9:46
Using a computer with multiple screens is great and provides you a greater working space.

What is a Domain and Active Directory (AD)5:50
We'll get a little technical in this video. Brief overview on what a Domain and what AD is.
AD Overview11:39
As a followup to the AD intro, looking at the AD interface will help you better understand what is what.
Creating a new OU’s and User in AD11:50
This video covers the steps on how to create OU's and Users within AD
Creating a new Computer Account in AD8:26
This video covers the steps on how to create Computer Accounts within AD
Reset user passwords3:26
This video covers the steps on how to reset a users password when their account is locked or requires a reset
Managing and using Users, Security Group8:38
With accounts now set, it's helpful to understand how to use these.
Joining a PC (Windows 10) to the Domain14:07
It is common practice to bind a computer and connect it to an AD Domain.
Joining a Mac to the Domain (Bonus)7:55

What is DHCP5:03
This is brief technical whiteboard explanation of how DHCP works.
IP addresses (DHCP vs Static) - Mac & PC8:20
Difference between a Static and DHCP, how are these set on a computer?
Hardware Drivers7:40
Hardware on computers require drivers to work with the computer and computer software. Let's talk about that.
Remote Desktop Manager8:54
How to login to a computer or a Server to troubleshoot or assist a user

Requirements

Basic Computer Knowledge
Desire to get that next job and improve your technical understanding

Description

In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.

This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.

In this course we’ll provide you with -

Further understanding on key IT technologies
Basics around Windows 10 administration, troubleshooting and support
IT Hardware overview, setup and troubleshooting
AD (Active Directory) and how to use AD
An overview of DHCP?
Basics on what Servers are

Do I need to be an expert?

No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies.

Why this course?

This course will be easy to understand, and give you an overview of the necessary IT skills you need to know.

You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!

Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!

Who this course is for:

IT Graduates
IT Technicians
Helpdesk Analysts
Service Desk Analysts

Learning IT Help Desk for Beginners

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 17min

Microsoft Windows5 lectures • 1hr 2min

Hardware3 lectures • 44min

Active Directory8 lectures • 1hr 12min

Networks and Tools4 lectures • 30min

Servers and Virtualisation - Basic Overview3 lectures • 34min

Few Final Thoughts4 lectures • 25min

Requirements

Description

Who this course is for: