IT Help Desk Professional
4.3 (2,896 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,099 students enrolled

IT Help Desk Professional

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
4.3 (2,896 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,099 students enrolled
Last updated 8/2019
English [Auto-generated]
Current price: $135.99 Original price: $194.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 4 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • Understand how computer works from a hardware & software perspective
  • Have a good knowledge about networking, DNS & DHCP mainly
  • Understand how printers works
  • Enhance their knowledge & skills in help desk with extra tips & hints
  • We will explain everything from scratch, but general knowledge in IT world is a plus
  • It's preferable to have a test PC for apply and practice course contents

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.

The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!

We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.

The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.

After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.

The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally

The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.

As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Who this course is for:
  • Fresh graduates in IT colleges who want to start their IT career
  • All IT people who wants to get into the help desk world
  • Help desk technicians who want to expand their knowledge
Course content
Expand all 21 lectures 01:51:16
+ Course Introduction
2 lectures 04:57

In this lecture you will learn about Instructor Paul and his IT background.

Preview 02:32

This lecture talks about help desk, why it's so important to anyone, and what topics we are going to cover in the course

Preview 02:25
+ Installing Windows 10
3 lectures 13:03
Configure & Create Bootable USB for Windows Installation
Machine Naming, Workgroup & Domain Join
+ Mastering Networks
2 lectures 14:12
Configuring DHCP and Static IP Addresses
+ Printers
4 lectures 23:10
Understanding Different Types of Printers
How to Install Printers Drivers
Troubleshooting Common Printers Problems
+ Active Directory Introduction
2 lectures 16:13

In this lecture you will learn what the purpose of Active Directory is and how it is used in an IT Help Desk.

Active Directory Basics
Manage AD Users
+ Useful Tools to Ease Your Life
3 lectures 21:22
Installing Hardware Drivers Like a Pro
Getting The Most Needed Apps, Quick, Easy, and Latest Versions
Remote Desktop Connection Manager
+ Hardware
3 lectures 16:19
What is inside a PC
Troubleshooting Common Hardware Problems
Upgrading Machines
+ Course Conclusion
2 lectures 01:58

In this lecture I am going to explain how you can get your certificate of completion as this is a frequently asked question.

How to Get Your Certificate of Completion
Bonus Lecture