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Help Desk Professional: A guide to your IT career
7,567 students
Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities
Created byZachary Avant
Last updated 11/2023
English
What you'll learn
- Computer skills to help you break into the IT world
- How to quickly diagnose computer-related issues and the steps to take to resolve problems
- How to communicate with users and provide the best IT experience
- Understand the functions of computer hardware and navigate Windows
- Server Hardware and Software
- Networking: IP's, DNS, DHCP, and Command Prompt tools
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Course content
12 sections • 78 lectures • 5h 19m total length
Requirements
- A desire to learn and improve your skills
- A basic understanding of computers
- Owning a desktop, laptop, or tablet is preferable but not absolutely necessary.
Description
Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace.
What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.
Things we will cover in this course:
Setting up a Windows 10 environment
How to work your way around Windows
Printer Troubleshooting
Networking Basics
Server Hardware
Server 2016 Operating System
Virtual Environments
Active Directory
Group Policy
Troubleshooting
Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?
Who this course is for:
- Individuals who seek professional employment in the IT field.
- Entry-level candidates looking for a career change.
- Users who want to be able to fix computers as a side hustle or fun project.