Help Desk Professional: A guide to your IT career

Explore the hardware basics by identifying the case, motherboard, power supply, processor, hard drive, RAM, and graphics card, and how they connect via slots and SATA ports.

the computer case protects hardware, houses the motherboard and drives, connects front panel cables, and regulates airflow, with form factors like mid towers and mini towers.

Explore how the motherboard connects and coordinates components, acting as the computer’s skeleton, with details on ports, cpu, ram, drives, cmos battery, and ATX vs micro ATX compatibility.

Explore random access memory as the computer's short-term memory, explaining ddr types, motherboard compatibility, matching speeds, and practical capacities (4, 8, 16 gigs).

Compare hard drive types, including hard disk drives, solid state drives, and the M2, noting speed, durability, and read and write performance, plus storage capacity and use cases.

Slot graphics cards into PCI slots on the motherboard and boost graphical performance. Choose levels for tasks like design, gaming, or animation, replace cards as needed, and download drivers later.

Download the Windows 10 tool from Microsoft and create installation media on a USB flash drive. Prepare the drive to boot Windows 10 for installation on new or upgraded systems.

Learn how to access the bios, set the boot order to boot from a usb drive, and explore bios options including virtualization, wake on usb, and efi boot settings.

guide to installing windows 10 via custom setup, selecting pro for domain access, deleting partitions, creating an offline account, and configuring bios and boot order.

Watch a Windows 10 virtual machine check for updates in settings, install them, and restart when prompted, all within Oracle VM VirtualBox.

Explore how to locate and customize Windows settings, from display and sound to devices, privacy, and activation, using search for quick access.

Explore file explorer basics, pin drives to quick access, navigate desktop, documents, downloads, and OneDrive, and use search and hidden items to find files and manage program data.

Demonstrate essential Windows troubleshooting tools, including PowerShell and Command Prompt, to manage Active Directory, export inactive users to Excel, check system info, and edit registry for Remote Desktop security.

Connect the printer via USB and set the Brother HL 2270 W as default in control panel, then print a test page to verify.

Troubleshoot printers by checking cables, rebooting devices, and inspecting jams, toner, and dirty components; then determine if issue affects one or multiple users and adjust network or static IP settings.

Explore essential networking hardware, from coax and twisted pair to fiber optics. Learn how patch panels, switches, routers, modems, and access points wire an office network and manage cables centrally.

Use the ping command to troubleshoot dns and dhcp by testing connectivity to local devices and dns servers, then adjust file sharing and dns settings to improve visibility.

Use nslookup to resolve domain names to IP addresses via a DNS server, then use tracert to trace the route from your router to a target, aiding troubleshooting.

Use Speedtest.net to assess network performance, identify if speeds meet requirements, and decide to power cycle hardware or contact the ISP when multiple users slow the connection.

Explore the server hardware, including hot-swappable dual power supplies, RAID controllers, RAM, NICs, and airflow features, to understand redundancy and continuous service for multiple users.

Boot a server, inspect the bios and raid controller, and configure a logical drive with raid. Access ilo, adjust boot order, and note normal beeps and cooling considerations.

Master server 2016 with the server manager, enable Hyper-V roles and features, and configure NIC teaming to host and manage virtual machines.

Explore creating and managing Hyper-V virtual machines, configuring virtual switches and disks, installing server 2016 from an ISO, and using checkpoints during a data center evaluation.

Learn to configure Hyper-V in server manager, add roles like domain controller, DNS, DHCP, and Hyper-V, and manage virtual switches, checkpoints, and VM settings.

Create Hyper-V checkpoints to capture and revert virtual machine states for testing, and use save to preserve work, showing how checkpoints and save relate to the machine state.

Configure the print server by sharing the printer in print management and naming it front desk printer, then test a page. Use group policy to auto-map the printer for users.

Log into a Windows machine, connect to a domain, and sign in with a domain user after adjusting DNS to point to the domain controller.

Configure folder sharing and permissions on the server to control access, using security settings and domain user groups like accounting and administrators.

Research effectively by using Google, reading forums like Spiceworks, and testing steps such as printing a test page and renaming the QuickBooks QBI print file to fix issues quickly.

Handling a common login issue, this lecture demonstrates remotely diagnosing a forgotten password and resetting it via Active Directory after verifying domain and username.

Troubleshoot printing issues remotely by checking devices and printers, identifying grayed out status, rebooting the printer, and adjusting network connections between guest and main Wi-Fi to restore printing.

Learn how to handle 'you’ve been hacked' pop-ups by guiding users through closing the browser, clearing cookies, checking extensions, installing an ad blocker, and running antivirus scans.

Diagnose internet outages by guiding the user through power cycling the modem and router, checking remote management status, inspecting device lights, contacting the ISP for known outages, and providing solutions.