Help Desk Professional: A guide to your IT career

Explore how the motherboard connects and coordinates components, acting as the computer’s skeleton, with details on ports, cpu, ram, drives, cmos battery, and ATX vs micro ATX compatibility.

Learn how to access the bios, set the boot order to boot from a usb drive, and explore bios options including virtualization, wake on usb, and efi boot settings.

Troubleshoot printers by checking cables, rebooting devices, and inspecting jams, toner, and dirty components; then determine if issue affects one or multiple users and adjust network or static IP settings.

Explore essential networking hardware, from coax and twisted pair to fiber optics. Learn how patch panels, switches, routers, modems, and access points wire an office network and manage cables centrally.

Boot a server, inspect the bios and raid controller, and configure a logical drive with raid. Access ilo, adjust boot order, and note normal beeps and cooling considerations.

Master server 2016 with the server manager, enable Hyper-V roles and features, and configure NIC teaming to host and manage virtual machines.

Explore creating and managing Hyper-V virtual machines, configuring virtual switches and disks, installing server 2016 from an ISO, and using checkpoints during a data center evaluation.

Troubleshoot printing issues remotely by checking devices and printers, identifying grayed out status, rebooting the printer, and adjusting network connections between guest and main Wi-Fi to restore printing.

Learn how to handle 'you’ve been hacked' pop-ups by guiding users through closing the browser, clearing cookies, checking extensions, installing an ad blocker, and running antivirus scans.