Help Desk - Manager
What you'll learn
- Understand and learn in hiring new staff
- Learn top grading
- Understand and learn on building and managing an effective team
- Know the principles of IT service management
Requirements
- Basic understanding of the business industry
- Basic foundation of the help desk industry
- Knowledge of the English language
Description
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Who this course is for:
- Anyone looking to gain an understanding of help desk manager and its practical application in the business environment.
- New managers or experienced managers who are responsible for managing a help desk team and want to be effective and efficient leaders, while improving their own personal development.
Course content
- Preview04:55
Instructor
![The Art Of Service](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.6 Instructor Rating
- 3,390 Reviews
- 14,816 Students
- 53 Courses
What drives us?
In one word? YOU
You are front, center and behind every decision we make in our business.
- You are starting out in the IT industry
- You are serious about your career
- You need certifications on your resume to get that first interview
For you we created the Foundation level courses as well as the Core Series for IT
- You are an IT Professional with a proven career
- You need to stay in touch with changes in the industry
- You need to continue to show your value to the business to ensure your job is secure
- You want to find out what else would make your IT career more solid
For you we created the Specialist and Intermediate level courses as well as the Core Series for IT
- You are implementing Processes and methodologies in your company
- You are managing a team of people and need to look good
- You started your own business and are looking for template documents to ‘hit the ground running’
- You need to present on a subject at the next team meeting and are not quite sure where to start
For you we created the Toolkits as well as the Core Series for IT
Our motto:
Every Career driven IT Professional needs to be able to afford quality IT educational materials to stay relevant in their job, irrespective of current position, budget or geographical location.
We do most of the work behind the scenes so that you can focus on your professional education and your career within the IT industry.
We see it as our job to ensure we give you the most up to date information you need to succeed in achieving that goal at a price-point that is makes it accessible to most professionals.