Hardware Asset Management in ServiceNow
What you'll learn
- Understand how to manage hardware assets in ServiceNow
- Understand how to create, import, and update assets
- Learn how to manage the lifecycle of an asset in ServiceNow
- Understand the link between Assets and CIs
- Learn how to fulfill Asset Requests
- Receiving Assets
- Learn how to manage purchase orders
- Maximize the ROI of your IT Assets
- Create assets and consumables
- Disposing assets
- Simplify asset requests
- A basic understanding of IT Asset Management (ITAM)
- Access to a ServiceNow Instance (recommended but not required)
Are you an IT Asset Manager who wants to manage assets in ServiceNow? Or maybe you're already managing your organizations assets in ServiceNow, and you want to learn the best practices? If so, then this course is perfect for you!
In this course you will learn about:
Relationship Between an Asset and a Configuration Item (CI)
Difference Between the Asset Repository and the Configuration Management Database (CMDB)
Workflow of an Asset
Hardware Asset Tracking
Vendor Catalog Items
Asset States and Substates
Parent and Child Relationships
Adding New Fields to the Asset Form (alm_hardware)
Creating your own IT Asset Management dashboard
Customizing the Hardware Asset Form
Return Merchandise Authorization (RMA)
The Different Stages of an Asset's Lifecycle
Retirement & Disposition
Importing Asset Records
Managing your IT Asset Inventory
Advanced Shipment Notifications (ASN)
Careers in the IT Asset Management (ITAM) industry are proving to be more and more common, so the need for solid skills and experience with ServiceNow is proving to be a basic requirement for all ITAM professionals.
Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.
ITIL 4 also places a heavy focus on IT Asset Management, so maybe you're ITIL certified, and want to greater expand your knowledge into ITAM on ServiceNow.
This course is also great if you've just purchased and/or setup ServiceNow Discovery, and you're wanting to understand how to manage your hardware assets throughout their lifecycle. Although this course does not cover Software Asset Management (SAM) or License Management, it is a good segway into setting up ServiceNow for your Hardware Asset Management practice.
What is Hardware Asset Management (HAM)?
Hardware Asset Management is the management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed, hardware asset management ensures that physical assets are fully tracked and managed throughout their lifecycle.
Hardware Asset Management also involves managing:
Non-IT Assets (infrastructure equipment, facilities assets, healthcare assets etc)
Study this course today and elevate you're career to the next level!
Maybe you're interested in taking the Hardware Asset Management Fundamentals course by ServiceNow, but don't want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less!
Please note, this course was created on the Madrid release of ServiceNow. If you're using the New York, Geneva, Paris or Quebec release, not to worry, the topics and information covered in this course are still relevant and valid.
Who this course is for:
- IT Asset Managers
- ServiceNow Administrators
- Contract Managers
- Procurement Managers
- IT Service Desk Engineers
Laurence Tindall is an IT professional from the United Kingdom and currently resides in Colorado. Laurence is a seasoned IT Asset Management guru who loves every aspect of ITAM, and is an advocate on the subject. Laurence has spent several years working in the IT industry and has helped several organizations set up their ITAM programs. Laurence enjoys organizing companies’ IT assets, and saving money through the management of them.
Laurence is currently a Product Owner at an IT Service Management (ITSM) software company that develops ITSM software for Fortune 500 companies. When Laurence isn’t attending sprint planning sessions, or prioritizing features, he enjoys the wonderful Colorado outdoors, and traveling the world.
Before working in IT, Laurence studied Music Technology at Kingston College, London, and Film Production at South Thames College, London. After graduating college, Laurence shifted gears from the media industry to focus on a career in Information Technology.