Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React Angular CSS Node.Js PHP HTML5 Vue JS
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA CompTIA Security+ Microsoft AZ-900
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Qlik Sense Data Analysis
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting Canva InDesign Character Design Procreate Digital Illustration App
Life Coach Training Neuro-Linguistic Programming Personal Development Personal Transformation Life Purpose Mindfulness Sound Therapy Meditation Coaching
Business Fundamentals Entrepreneurship Fundamentals Freelancing Business Strategy Startup Business Plan Online Business Blogging Leadership
Digital Marketing Social Media Marketing Marketing Strategy Internet Marketing Google Analytics Copywriting Email Marketing Startup YouTube Marketing

IT & SoftwareOther IT & SoftwareServiceNow

Hardware Asset Management in ServiceNow

The perfect course for managing Hardware Assets in ServiceNow! Unlock the full benefits of IT Asset Management (ITAM)!
Highest rated
Rating: 4.7 out of 54.7 (916 ratings)
3,636 students
Created by Laurence E Tindall, ITAM Institute
Last updated 3/2022
English
English [Auto]

What you'll learn

  • Understand how to manage hardware assets in ServiceNow
  • Understand how to create, import, and update assets
  • Learn how to manage the lifecycle of an asset in ServiceNow
  • Understand the link between Assets and CIs
  • Learn how to fulfill Asset Requests
  • Receiving Assets
  • Learn how to manage purchase orders
  • Maximize the ROI of your IT Assets
  • Create assets and consumables
  • Disposing assets
  • Simplify asset requests

Requirements

  • A basic understanding of IT Asset Management (ITAM)
  • Access to a ServiceNow Instance (recommended but not required)

Description

Are you an IT Asset Manager who wants to manage assets in ServiceNow? Or maybe you're already managing your organizations assets in ServiceNow, and you want to learn the best practices? If so, then this course is perfect for you!

In this course you will learn about:

  • Hardware Assets

  • Hardware Models

  • Relationship Between an Asset and a Configuration Item (CI)

  • Difference Between the Asset Repository and the Configuration Management Database (CMDB)

  • Consumables

  • Consumable Models

  • Contracts

  • Workflow of an Asset

  • Purchase Orders

  • Receiving Assets

  • Requesting Assets

  • Stockrooms

  • Hardware Asset Tracking

  • Transfer Orders

  • Vendor Management

  • Vendor Catalog Items

  • Asset Classes

  • Asset States and Substates

  • Parent and Child Relationships

  • Product Catalog

  • Service Catalog

  • Stock Rules

  • Asset Reports

  • Adding New Fields to the Asset Form (alm_hardware)

  • Creating your own IT Asset Management dashboard

  • Customizing the Hardware Asset Form

  • Return Merchandise Authorization (RMA)

  • IT Governance

  • The Different Stages of an Asset's Lifecycle

    • Planning

    • Acquisition

    • Deployment

    • Management

    • Retirement & Disposition

  • Importing Asset Records

  • Managing your IT Asset Inventory

  • Advanced Shipment Notifications (ASN)


Careers in the IT Asset Management (ITAM) industry are proving to be more and more common, so the need for solid skills and experience with ServiceNow is proving to be a basic requirement for all ITAM professionals.


Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.


ITIL 4 also places a heavy focus on IT Asset Management, so maybe you're ITIL certified, and want to greater expand your knowledge into ITAM on ServiceNow.


This course is also great if you've just purchased and/or setup ServiceNow Discovery, and you're wanting to understand how to manage your hardware assets throughout their lifecycle. Although this course does not cover Software Asset Management (SAM) or License Management, it is a good segway into setting up ServiceNow for your Hardware Asset Management practice.


What is Hardware Asset Management (HAM)?

Hardware Asset Management is the management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed, hardware asset management ensures that physical assets are fully tracked and managed throughout their lifecycle.


Hardware Asset Management also involves managing:

  • Warranties

  • Contracts

  • Vendor Agreements

  • Software Licenses

  • Non-IT Assets (infrastructure equipment, facilities assets, healthcare assets etc)


Study this course today and elevate you're career to the next level!


Maybe you're interested in taking the Hardware Asset Management Fundamentals course by ServiceNow, but don't want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less!


Please note, this course was created on the Madrid release of ServiceNow. If you're using the New York, Geneva, Paris or Quebec release, not to worry, the topics and information covered in this course are still relevant and valid.

Who this course is for:

  • IT Asset Managers
  • ServiceNow Administrators
  • Contract Managers
  • Procurement Managers
  • IT Service Desk Engineers

Instructors

Laurence E Tindall
IT Professional with over 7 years of experience in ITAM
Laurence E Tindall
  • 4.6 Instructor Rating
  • 2,582 Reviews
  • 8,679 Students
  • 2 Courses

Laurence Tindall is an IT professional from the United Kingdom and currently resides in Colorado. Laurence is a seasoned IT Asset Management guru who loves every aspect of ITAM, and is an advocate on the subject. Laurence has spent several years working in the IT industry and has helped several organizations set up their ITAM programs. Laurence enjoys organizing companies’ IT assets, and saving money through the management of them.

Laurence is currently a Product Owner at an IT Service Management (ITSM) software company that develops ITSM software for Fortune 500 companies. When Laurence isn’t attending sprint planning sessions, or prioritizing features, he enjoys the wonderful Colorado outdoors, and traveling the world.

Before working in IT, Laurence studied Music Technology at Kingston College, London, and Film Production at South Thames College, London. After graduating college, Laurence shifted gears from the media industry to focus on a career in Information Technology.

ITAM Institute
IT Training
ITAM Institute
  • 4.7 Instructor Rating
  • 946 Reviews
  • 3,745 Students
  • 2 Courses

ITAM Institute is an online IT training and education organization. We specialize in educating IT professionals on enterprise software applications.

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.