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Hardware Asset Management in ServiceNow

Name: Hardware Asset Management in ServiceNow
Rating: 4.6 (3200 reviews)

The perfect course for managing Hardware Assets in ServiceNow! Unlock the full benefits of IT Asset Management (ITAM)!

Highest Rated

Created byLaurence E Tindall, ITAM Institute

Last updated 2/2023

English

What you'll learn

Understand how to manage hardware assets in ServiceNow
Understand how to create, import, and update assets
Learn how to manage the lifecycle of an asset in ServiceNow
Understand the link between Assets and CIs
Learn how to fulfill Asset Requests
Receiving Assets
Learn how to manage purchase orders
Maximize the ROI of your IT Assets
Create assets and consumables
Disposing assets
Simplify asset requests

Course content

9 sections • 49 lectures • 6h 9m total length

Course Introduction4:01
An introduction to the course.
Hardware Asset Management Explained5:51
An overview of what Hardware Asset Management (HAM) is.
Obtaining a Personal Developer Instance (PDI)3:21
Learn how to obtain your very own ServiceNow Personal Developer Instance (PDI).

If you're getting redirected to the ServiceNow App Engine Studio view, simply remove "now/appenginestudio/home" from the URL to be taken to the admin view.

Hardware Models10:33
An overview of what Hardware Models are, and how to create them in ServiceNow.
Hardware Assets19:57
An overview of what Hardware Assets are, and how to create them in ServiceNow.
Consumable Models & Assets14:53
An overview of the Consumables Model and Consumables module.
Configuration Items (CIs)9:23
An overview of what a Configuration Item (CI) is, and how to create one in ServiceNow.
Model Categories7:24
An overview of Model Categories, and how to create and maintain them.
Manufacturers & Vendors5:47
An overview of what Manufacturers and Vendors are, and a step by step guide on how to create them in ServiceNow.
Locations7:25
An overview of the locations module in ServiceNow.
Stockrooms7:25
An overview of the Stockrooms module in ServiceNow.
Asset Depreciation9:31
Understand what asset depreciation is, and how to depreciate assets in ServiceNow.
Cost Centers5:53
Learn what a cost center is, and how to create one.
Publishing a Hardware Model to the Service Catalog7:31
Learn how to publish hardware models to the service catalog.
Hardware Model Lifecycles7:37
Learn what hardware model lifecycle dates are, and how to add them in ServiceNow against your hardware models.

Activating the Procurement Plugin2:24
Learn how to activate the Procurement Plugin.
Creating an Asset Request (Requested Item)8:58
Learn how to create an asset request, and understand the lifecycle of a request.
Purchase Orders8:44
Transfer Orders7:35
Understand what Transfer Orders are, and how to create them.
Stock Rules5:48
Understand what a Stock Rule is, and how to create one.
Contracts9:33
An overview of what a Contract is, and how to create and manage them in ServiceNow.
Vendor Catalog Items7:16
An overview of what a Vendor Catalog Item is, and how to create and manage them in ServiceNow.

Disposal Orders11:40
Learn what disposal orders are, and how to create and process them in ServiceNow.
Advanced Shipment Notifications (ASN)6:23
Learn what Advanced Shipment Notifications (ASN) are, and how to import them into ServiceNow.
Loaner Asset Orders8:36
Learn what a Loaner Asset Order is, and how to request one in ServiceNow.
Inventory Stock Orders7:34
Learn what an inventory stock order is, and how to submit them in ServiceNow.
Hardware Asset Dashboard9:18
Learn about the Hardware Asset Dashboard and understand what the charts and KPIs mean.
Asset Audits7:23
Learn how to create and perform asset audits in ServiceNow using the ServiceNow Agent app.
Hardware Asset Management Content Service4:36
Learn what the Hardware Asset Management Content Service is, and how to opt into it.
HAM Resource Categories2:52
Learn about HAM resource categories, and how to opt-in to them in ServiceNow.
Hardware Model Normalization11:30
Learn what hardware model normalization is, and how to normalize hardware models in ServiceNow.
Hardware Asset Refresh Orders6:39
Learn what hardware asset refresh orders are, and how to create one in ServiceNow.
Asset RMA Orders7:30
Learn what asset RMA orders are, and how to log them in ServiceNow.
Asset Actions (Incident & Change)3:27
Asset Reclamation7:12
Understand what asset reclamations are, and how to submit an asset reclamation request in the system.
Content Lookup Portal4:35
Understand what the Content Lookup Portal is, and how to use it.
Asset Management Executive Dashboard5:17
Learn about the Asset Management Executive Dashboard in ServiceNow.

Adding New Fields To The Asset Form6:17
Learn how to add a new field to the Hardware Asset form in ServiceNow.
Creating and Adding New Fields Quiz
Creating a Custom Return Merchandise Authorization (RMA) Module21:30
In this lecture you'll understand what an RMA is, and how to create your very own RMA tracking module in ServiceNow.
Adding an Asset Related List To The User Form1:57
Learn how to add an asset related list to the user form.
Adding a Stockroom Shelf Field To The Asset Form7:49
Learn how to create a stockroom shelf module that will allow you to select the shelf of an in stock asset.
Create a Custom Business Rule to Prevent Duplicate Asset Tags5:46
Learn how to create your own business rule that prevents the creation of an asset that contains a duplicate asset tag.
Enabling Asset Table Auditing (History)3:34
Learn how to enable table auditing (history) for your asset records.
Updating the Model Category of An Existing Hardware Asset3:32
Learn how to update the model category of an existing hardware asset in ServiceNow.

Requirements

A basic understanding of IT Asset Management (ITAM)
Access to a ServiceNow Instance (recommended but not required)

Description

Are you an IT Asset Manager who wants to manage assets in ServiceNow? Or maybe you're already managing your organizations assets in ServiceNow, and you want to learn the best practices? If so, then this course is perfect for you!

In this course you will learn about:

Hardware Assets
Hardware Models
Relationship Between an Asset and a Configuration Item (CI)
Difference Between the Asset Repository and the Configuration Management Database (CMDB)
Consumables
Consumable Models
Contracts
Workflow of an Asset
Purchase Orders
Receiving Assets
Requesting Assets
Stockrooms
Hardware Asset Tracking
Transfer Orders
Vendor Management
Vendor Catalog Items
Asset Classes
Asset States and Substates
Parent and Child Relationships
Product Catalog
Service Catalog
Stock Rules
Asset Reports
Adding New Fields to the Asset Form (alm_hardware)
Creating your own IT Asset Management dashboard
Customizing the Hardware Asset Form
Return Merchandise Authorization (RMA)
IT Governance
The Different Stages of an Asset's Lifecycle
- Planning
- Acquisition
- Deployment
- Management
- Retirement & Disposition
Importing Asset Records
Managing your IT Asset Inventory
Advanced Shipment Notifications (ASN)

Careers in the IT Asset Management (ITAM) industry are proving to be more and more common, so the need for solid skills and experience with ServiceNow is proving to be a basic requirement for all ITAM professionals.

Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.

ITIL 4 also places a heavy focus on IT Asset Management, so maybe you're ITIL certified, and want to greater expand your knowledge into ITAM on ServiceNow.

This course is also great if you've just purchased and/or setup ServiceNow Discovery, and you're wanting to understand how to manage your hardware assets throughout their lifecycle. Although this course does not cover Software Asset Management (SAM) or License Management, it is a good segway into setting up ServiceNow for your Hardware Asset Management practice.

What is Hardware Asset Management (HAM)?

Hardware Asset Management is the management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed, hardware asset management ensures that physical assets are fully tracked and managed throughout their lifecycle.

Hardware Asset Management also involves managing:

Warranties
Contracts
Vendor Agreements
Software Licenses
Non-IT Assets (infrastructure equipment, facilities assets, healthcare assets etc)

Study this course today and elevate you're career to the next level!

Maybe you're interested in taking the Hardware Asset Management Fundamentals course by ServiceNow, but don't want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less!

Please note, this course was created on the Madrid release of ServiceNow. If you're using the New York, Geneva, Paris or Quebec release, not to worry, the topics and information covered in this course are still relevant and valid.

Who this course is for:

IT Asset Managers
ServiceNow Administrators
Contract Managers
Procurement Managers
IT Service Desk Engineers

Hardware Asset Management in ServiceNow

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 13min

User Interface (UI)1 lecture • 12min

Modules & Features12 lectures • 1hr 53min

Procurement7 lectures • 50min

Hardware Asset Management Pro (HAM Pro)15 lectures • 1hr 45min

Customization7 lectures • 50min

Dashboards and Reporting1 lecture • 10min

Importing Data1 lecture • 13min

Getting Certified at Hardware Asset Management2 lectures • 3min

Requirements

Description

Who this course is for: