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Handling Difficult Conversations: Speak with Confidence
Rating: 3.7 out of 5(3 ratings)
19 students

Handling Difficult Conversations: Speak with Confidence

Conflict Resolution and Communication Skills — Navigate Tough Talks at Work, in the Classroom and in Everyday Life
Created byLisa Newton
Last updated 6/2026
English
English [Auto],

What you'll learn

  • Use proven techniques to handle difficult, sensitive or emotionally charged conversations with confidence
  • Navigate challenging workplace discussions including performance issues, conflict and sensitive feedback
  • Address topics such as racism, sexism and inclusivity in professional and educational settings with clarity and respect
  • Apply active listening and de-escalation strategies to reduce tension and build understanding
  • Build confidence as a mediator, influencer and advocate for open and productive dialogue
  • Develop a personal framework for approaching difficult conversations before, during and after they happen

Course content

5 sections • 21 lectures • 3h 13m total length

  • The hidden cost vs the opportunity7:19
  • Pre-empting the conversation6:59

Requirements

  • No prior experience needed. This course is suitable for complete beginners.

Description

Do you dread certain conversations — the ones where you are not sure how they will go, or where the stakes feel too high to get it wrong?

This course gives you the tools, language and confidence to handle difficult conversations in any setting — whether at work, in the classroom or in everyday life.

I cover everything from giving hard feedback and managing conflict, to navigating sensitive topics like racism, sexism and inclusivity. You will learn how to stay calm, listen actively and guide conversations towards a productive outcome — even when emotions are running high.

What I cover in this course:

  • How to prepare for and approach difficult conversations strategically

  • Practical techniques to navigate challenging discussions in diverse environments

  • How to address sensitive topics with clarity, confidence and respect

  • Active listening and de-escalation strategies to reduce tension and build trust

  • How to handle conflict between colleagues, students or clients

  • Building your personal framework for difficult conversations that actually works

This course is based on real-world experience — I have managed teams, run classrooms and navigated some genuinely tough conversations. What I share here is practical, not theoretical.

Invest 3 hours in this course and you will have a toolkit of communication skills you will use for the rest of your career.

Enrol now and start turning your toughest conversations into your greatest strengths.

Who this course is for:

  • Managers, team leaders and HR professionals who need to navigate difficult workplace conversations
  • Teachers, classroom assistants and educators dealing with sensitive topics or challenging situations
  • Anyone who wants to communicate more confidently and handle conflict with skill and composure
  • Coaches, consultants and service providers who work with people in challenging or emotionally complex situations

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