Handling Difficult Conversations at Work

This course will help you feel more confident, next time you have to have a "Difficult Conversation" with an employee.
Rating: 5.0 out of 5 (1 rating)
177 students
English [Auto]
By taking this course, students will learn how to plan for, and have meaningful "Difficult Discussions", with employee's


  • There are no course prerequisitions


All leaders have difficult conversations at some point, whether it’s telling an employee they are not getting a raise or a promotion, disciplining poor performance, or even firing someone. Having difficult conversations is never easy, but there are ways to make those conversations both productive and as painless as possible.

Remember that as a business leader, you are also a coach. It’s up to you to provide everything your employees need to succeed. It’s important that you’re as committed to your company’s overall goals as your employees are. Make feedback a natural aspect of your organization and frame your thinking so that it’s key to growth and development.

It’s easy for leaders to brush an issue to the side, but by not addressing these issues, it can lower morale and cause a toxic work environment. The issue slowly gets worse as other employees see that you are not addressing the situation. The longer you wait, the more it can affect the workplace environment and productivity. The difficult conversation will become more difficult the longer you wait. You may also build up anxiety that will make the situation bigger in your mind than it really is.

Remember every situation is different. Your job is not to be easy on people. Your job is to make them better. Make feedback a common occurrence, and get in the habit of addressing issues immediately as they arise.

Who this course is for:

  • The target Audience is any one that has any supervisory responsibility for employees

Course content

10 sections10 lectures30m total length
  • Introduction to Difficult Conversations.


Business Coach helping you meet your targets
Paul Archer
  • 5.0 Instructor Rating
  • 1 Review
  • 177 Students
  • 1 Course

Previous Positions Held:

Manager, HR Solutions and Analytics

Director, Research and Development

Systems Development Manager

Curriculum Manager / Lecturer in Computing

Qualified Lecturer PGCE:FE

Batchelor of Science

I take pride in meeting targets.

Over 20 years of IT Technical experience including Management and leadership.

8 Years working in a HR environment.

Strategic thinker, Analytical, problem-solving, and decision-making.

Working with internal and external partners and stake holders.

Automation of process / process improvement.

Experience implementing many software solutions with pre and post-implementation support.

Agile Development using Scrum methodology and Design Thinking.

Facilitating discussions and leading workshops and training sessions.

Experience working with large government organizations.